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If you wish to order any of the Boosts available for your account, you can do so online in My Account. Follow the instructions below to activate a Boost:

1. Go to Manage services in My Account and login.
2. The monthly charge for each boost is listed next to it. Tick the Boosts that you want to add to your account.
3. Click Update.
4. You will be presented with a screen displaying the changes you have just made and the new charges to your account. Click Confirm when you are sure these are the changes you want to make.

Any changes you make will be active within 2 calendar days, however in some cases this may take longer. The boost will be visible on your next bill and will include a part-month charge for the features you have selected, plus the full charge for the coming month.

If we are unable to provision the Boost from the start of the billing period, you will be charged the prorated amount. You must give 48hrs notice to remove a Boost prior to the end of the 30-day billing period that applies to your account. Notice received after the monthly cut-off time will be actioned at the end of your next billing period.

All Boosts have minimum duration of 30 days at a time. Once added, you will continue to receive the Boost until you opt-out or your contract ends.

If you have recently moved house or received a new phone line, the line will need to go live before the Boost can be activated.

You can change your Boosts via MyAccount at talktalk.co.uk/myaccount

The call charges for 0844 numbers can vary from 1ppm (pence per minute) through to 5ppm.

The cost is defined by the owner of the number so we are not able to tell you how much you will be charged, however, we can advise you on the fee that we charge. For all details of  TalkTalk pricing please click here

To change the ownership of your TalkTalk account to another person you need to download and complete a Change Of Ownership (COO) form and return it to us.

Both the current account holder and the proposed new account holder will need to enter information on the COO form. All sections of the form must be completed for the change of ownership request to be processed successfully.

The new account holder will also need to complete a Direct Debit mandate with their bank details. This mandate is included in the COO form.

If there is an outstanding balance on the account, the change of ownership request will be rejected. Outstanding amounts must be cleared before requesting a change of ownership. 

For more information on the payment methods you can use to clear an outstanding balance, please visit the help page What are TalkTalk's payment methods?

Please send the completed form to the following address:

The TalkTalk Group
PO Box 346
Southampton
SO30 2PW

The ownership of your account will change within 28 days from when we receive the completed form.

Please be very careful as criminals have been phoning some of our customers and trying to trick them into giving out their bank details. During the calls they'll claim you owe money on your bill and threaten to disconnect your phone line immediately if you don't pay them over the phone.

Unfortunately some customers have given out bank account details because they've been worried about having their phone line cut off.

A number of phone companies have been targeted and the police are investigating. BT Security is also looking into the incidents.

BT may have to call you about a debt, but we'll never disconnect a phone line during the call.

Don't give out any banking details over the phone unless you're absolutely certain who you're talking to.

Please remember that you can check your account online to see if there are any problems atwww.bt.com/mybt

Find out more about stopping and reporting malicious calls.

'Slamming’ is the most severe form of mis-selling. Slamming occurs when your service is transferred to a new telephone company without your knowledge or consent.

Examples of slamming:

• Your service is transferred without you being contacted
• Your service is changed without you having even been contacted by your ‘new company’ (in rare cases sales staff have been known to forge potential customers’ signatures to make a sale)
• You were contacted but gave no permission
• The company contacts you, and your service is transferred to them even though you haven’t given your permission. For example, you are sometimes asked to sign “for more information” and then your signature is used to transfer the service
• You signed up for a different product or service
• You actually agree to buy products or services from a new company, but the service you are given is not the one you asked for
• You wanted a new service, but were deliberately misled about the identity of the company you were making an agreement with
• You discover, after agreeing to transfer your service, that the ‘new company’ is not the company described to you at the time of the sale

Other mis-selling

Apart from slamming, there are other forms of mis-selling that primarily involve mis-representation (eg if you are misled as to the relationship between the “new” telephone company and BT) or pressurised selling.

• You’ve been put under pressure
• If you’ve been pressurised, either over the phone or on your doorstep, into transferring your service
• You’ve been given misleading company information
• If you are told that ‘BT has sold its customers’ to the new company, or that ‘Ofcom has ordered BT to transfer its customers’ to them.
• You’ve had to buy the service just to get information
• If you’ve been told that, to get information about its services, you have to transfer your calls or your calls and line rental and then cancel the new service if you don’t want it

The action you can take depends on the type of mis-selling you have experienced and when it happened.