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I have no signal on my phone
- If you think there is a problem with the network in your area you can check the latest service updates on the Vodafone Network board below.General troubleshooting advice can be found at the following link
- View More: Vodafone I have no signal on my phone
- View Answer at http://forum.vodafone.co.uk/t5/Network-Updates/bd-p/69
- If you think there is a problem with the network in your area you can check the latest service updates on the Vodafone Network board below.
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How do I fix a problem with my phone?
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This tool is an interactive diagnostic tool designed to help you troubleshoot a hardware or software fault with your phone.
How does it work?
- First you need to select your phone from a list.
- Then we'll ask you to describe the issue you have with your phone, in your own words.
- We'll then look up your fault symptom in our knowledgebase.
- Finally, the tool will guide you through simple troubleshooting steps, using video instructions wherever possible, to help you fix your phone.
- View More: Orange How do I fix a problem with my phone?
- View Answer at http://help.orange.co.uk/orangeuk/support/personal/590047#content=view_selection
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HTC Desire S 'Connection error' popup
- A small number of handsets are showing a pop up message that reads "'there is a connection error turn off WiFi". To resolve this issue click the below link and follow the step by step instructions. We are in the process of creating a software update to stop this message appearing and will let you know as soon as its available'
how to stop the connection error popup showing
- navigate to the Android Marketplace and search for Orange Backup. The search results will return "Contacts Backup", tap this to select the app
- once selected you will be shown an overview of the Contacts Backup App, all you need to do is tapUpdate
- next you will see that Update has changed to OK, tap this to continue
- The application will shortly download and you will see the below apprear on your screen to confirm this, you will also be notified via the status bar once the application has been successfully updated.
Note: It is advised that you have a good signal coverage (3G or better) to receive the download.
- navigate to the Android Marketplace and search for Orange Backup. The search results will return "Contacts Backup", tap this to select the app
- View More: Orange HTC Desire S 'Connection error' popup
- View Answer at http://help.orange.co.uk/orangeuk/support/personal/589913
- A small number of handsets are showing a pop up message that reads "'there is a connection error turn off WiFi". To resolve this issue click the below link and follow the step by step instructions. We are in the process of creating a software update to stop this message appearing and will let you know as soon as its available'
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I've got a Pay Monthly iPhone and just downloaded iOS4 software but picture messaging is not working, what do I do?
- For Pay Monthly customers we'll set you up for picture messaging automatically shortly after you upgrade to the new iPhone iOS4 software.
If you don't receive a confirmation picture message from us about 10 minutes after you updated to iPhone iOS4 software then text "MMS" to 1010 for free. We'll set up picture messaging for you.
If you have a Pay Monthly iPhone but don't have a Pay Monthly iPhone tariff you'll need to change the APN settings on your iPhone so that mobile internet and picture messaging work. Here's how:
'How to change your settings if you want to use an iPhone on Pay Monthly but you don't have a Pay Monthly iPhone tariff'
Alternatively, please contact customer services (the number is on your bill) to discuss options to move to one of our iPhone tariffs.
If you've got a 2G iPhone, you won't be able to send picture messages, but when you receive one we'll send you a link so you can view them. - View More: O2 I've got a Pay Monthly iPhone and just downloaded iOS4 software but picture messaging is not working, what do I do?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=10431
- For Pay Monthly customers we'll set you up for picture messaging automatically shortly after you upgrade to the new iPhone iOS4 software.
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I've just downloaded iOS4 software, but the internet isn't working on my Pay & Go iPhone anymore. How do I fix it?
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Once you've got the latest OS software from iTunes, you'll need to re-enter the Pay & Go APN settings on your iPhone.
Here's how:
Click here for a step-by-step guide of how to change your settings, follow the below steps.Go to the settings menu and choose General
- Choose Network, then Cellular Data Network
- In the Cellular Data APN box, change idata.o2.co.uk to payandgo.o2.co.uk – you don't need to change the username and password
- In the MMS APN box, change idata.o2.co.uk to payandgo.o2.co.uk – again, don't change the username or password
- Ignore the Visual Voicemail APN box – it's not available on Pay & Go
- Turn your iPhone off and on again
- Text keyword "MMS" to 1010 for free. We'll set up picture messaging and let you know when it's done.
If you've got a 2G iPhone, you won't be able to send picture messages. But we'll send you a text message with a link so you can view them.
- View More: O2 I've just downloaded iOS4 software, but the internet isn't working on my Pay & Go iPhone anymore. How do I fix it?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=10390
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I have the volume set to maximum but I don't hear my phone ringing.
- Check that you have not accidentally set the Ring/Silent switch to Silent.
- View More: O2 I have the volume set to maximum but I don't hear my phone ringing.
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=116,E=0000000003206071338,K=3801,Sxi=15,LBOUND=11@11
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What happens if I damage the SIM?
- If you damage your SIM, please contact our customer service team on the links below to arrange a replacement.
If your iPhone is sent for repair through an O2 store you will receive a loan phone providing there is availability. Please be aware that the loan replacement may not be an iPhone. - View More: O2 What happens if I damage the SIM?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=273,E=0000000003207596184,K=4353,Sxi=13,T=guruCase,VARSET_COBJID=17354,Problem=Obj(17354)
- If you damage your SIM, please contact our customer service team on the links below to arrange a replacement.
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How do I replace my iPhone battery?
- To replace the battery your iPhone must be returned to Apple.
Visit the Apple website for further information.
Apple Homepage - View More: O2 How do I replace my iPhone battery?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=273,E=0000000003207596184,K=4353,Sxi=13,T=guruCase,VARSET_COBJID=17354,Problem=Obj(17354)
- To replace the battery your iPhone must be returned to Apple.
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How do I remove content from my iPhone?
- If your iPhone is not working as expected, it may be due to some of the content synced to it. Try removing certain content such as contacts, calendars, songs, photos, videos, or podcasts.
To remove content, connect your iPhone via the USB and use iTunes to change the sync settings. Click on iPhone in the 'Source' list and select each tab to change the and then click 'apply'. - View More: O2 How do I remove content from my iPhone?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=273,E=0000000003207596184,K=4353,Sxi=13,T=guruCase,VARSET_COBJID=17354,Problem=Obj(17354)
- If your iPhone is not working as expected, it may be due to some of the content synced to it. Try removing certain content such as contacts, calendars, songs, photos, videos, or podcasts.
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How do I reset or erase settings from my iPhone?
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To reset settings:
Tap Settings > General > Reset > Reset All Settings
Note: This will reset all settings. No data or media will be deleted.To erase settings:
Tap Settings > General > Reset > Erase All Contents and Settings
Note: This will delete all media and data. All settings will be reset. - View More: O2 How do I reset or erase settings from my iPhone?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=273,E=0000000003207596184,K=4353,Sxi=13,T=guruCase,VARSET_COBJID=17354,Problem=Obj(17354)
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