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Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device.

WARNING: When using this feature; everything is deleted, including Dungeon Defenders and some pre-loaded music. 

It is STRONGLY recommended that you backup before performing a reset. Click here for information on how to back up your files. 

To Perform a Reset

1. From the home screen, touch Apps
2. Touch Settings
3. Touch Privacy
4. Touch Factory data reset
5. Check the Erase USB storage box if you would like to erase all content stored.
6. Touch Reset tablet and follow the onscreen instructions
   

External factory reset

If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:

1. Ensure your tablet is off.
2. Turn on  the tablet, while the tablet is showing Motorola logo, press the volume down key.
3. Keep pressing volume down key till "Android recovery text" shows up in top left corner
4. Press volume up key to place tablet in Android recovery mode
5. While talbet is showing Android recovery screen, press and hold the power button.
6. While power button is pressed, press and release volume up key
7. You should be prompted with: wipe data/factory reset option
8. Using the volume down button, scroll down to “Wipe data/factory reset”
9. Press power to select option
10. Scroll down to select “Yes, delete all user data”.
11. Use the power button to select.
12. Press the Power button to reboot.

Forced reboot

In the unlikely event that your device becomes unresponsive, try a forced reboot: Press and hold both Power/Lock button and the up-volume key for three seconds.

Note: Data on your tablet will not be deleted.

Factory Reset

To reset your tablet to factory settings and erase all the data on your device, from the home screen Apps >Settings > Privacy > Factory data reset.

Warning: All data on your tablet will be deleted.

Factory reset using external hard keys

Click here for information on how to perform a factory reset using external keys.

Tablet will not turn on or display stops responding

• Ensure that your tablet is fully charged before troubleshooting. Connect the power adapter to the tablet and a working outlet.  When the device is powered off and the battery is charging, the charging indicator lights white until 100%, and turns green when it is 100% charged. Let the tablet charge for at least 20 minutes before trying to power on.
  
• In the unlikely event that your display stops responding, try restarting your tablet by pressing and holding the up volume button and pressing the power button until the tablet  restarts. If the screen is still unresponsive, ensure you have removed the shipping screen-protector and any third-party screen protectors and retry.

For all other unusual  behavior

Power cycle your tablet by pressing and holding the power button until you are prompted to shut down.  Once fully powered off, press and hold the power button to power the tablet back up.
 

How do I prevent my device from changing orientation?

Lock the screen orientation by touching the bottom right corner, touching the triangle, then touching “Lock screen orientation.”

Screen display message "RSD protocol support 0"

You can accidentally get into "RSD protocol support 0" screen by holding volume up button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).

Screen display message "Fastboot Protocol Support"

You can accidentally get into "Fastboot Protocol Support" screen by holding volume down button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).

Screen display message "Cold Booting Linux"

If you see message "Cold Booting Linux", you are pressing both volume buttons at the same time. Tablet will still power on and function fully. You do not need to power the tablet off and on.

"Pattern" lock or a pin code are types of Security lock for your device.

You will need your Gmail / Google Account credentials to reset pattern lock, if you have set up a pattern lock on your tablet without first setting up a valid Gmail/Google Account you can remember, you will need to perform an external reset to wipe out your tablet's memory and start over.

You will need to complete 5 attempts of your pattern lock or passcode to be given chance to unlock handset with your Gmail / Google account.

There will be a button on bottom right that states Forgot pattern. If you forgot your screen unlock pattern, tapForgot pattern.

You will be prompted to sign in using the Google account you programmed into the tablet during initial start up.

If successful, you will move to next screen to create a new security lock. You can cancel out of that step and return to homescreen.

• You must have had a Gmail account setup on the handset before you locked the handset to reset your passcode through Gmail.
  
• If Gmail credentials did not work, you never set-up a Gmail account, or you have any other difficulty in using the solution above, you will need to perform an external key reset on your handset. Click here for help with the external key reset.

Pin code lock

If you do not remember your pin code, you will need to perform an external reset to wipe out your tablet's memory and start over.

If you forgot or are unsure about your Google password, but you know your Gmail login or Google account name, you can have Gmail send you a password change request link to your other email address through your computer.

Summary of process is below:

• Please use a computer to visit http://www.gmail.com.
• From the Gmail login page click on the "Can't access your account?" link
• Follow the steps instructed by Gmail to recover your Gmail login information.
• Once your login information is recovered, please use that information to unlock the handset using initial steps above. If you recently created your Gmail account or changed its password, allow up to an hour to try the new password.

Note:

• Your tablet can still be powered off when locked.

To see how much device memory is available for use, perform the following steps:

1. From the home screen, touch Apps   
2. Touch Settings
3. Scroll down the screen, then touch Storage
4. The available device memory displays in the Internal storage section.

To view available and used RAM

1. From the home screen, touch Apps   
2. Touch Settings
3. Scroll down the screen, then touch Manage Applications
4. Touch Running
5. The available available and used RAM is listed at the bottom under RAM

Please note that XOOM also uses RAM to run the Honeycomb OS.  As application can not use this memory, it will NOT be included in this menu. Therefore, factoring the RAM used for run Honeycomb, XOOM's RAM is 1GB.Click here to follow our Motorola forum discussion regarding this topic.

WMA files are proprietary Windows files and are not currently compatible with the Motorola XOOM Wi-Fi. We recommend you convert your WMA files to MP3 or download third party applications from Android market that will allow you to play WMA files.

While we do not endorse or guarantee these solutions, or provide support for them, some owners have reported success using a 3rd party Android Application like "PowerAMP".  You can search the Android Market for 3rd party applications that are available that will enable you to play WMA files.

Convert WMA files using iTunes

The solution below will provide you with information on how to assign personal audio file as notification ringtone.

• Attach your tablet to your computer using a microUSB cable.
• Computer will recognize tablet as an external drive.
• Select and copy, or prepare to copy the audio file you wish to use as a ringtone. (ie: MP3). The tablet will start your ringtone from the beginning of your audio file, so you will need to edit the file on your computer beforehand if you wish to change the beginning (starting point) of the file.
• Use your computer's file explorer to locate the Motorola XOOM Wi-Fi tablet (If you computer needs drivers for your tablet's USB connection, Click Here)
• You should see an array of different folders on the Motorola XOOM Wi-Fi root directory.
• Follow this file path to paste the music file you wish to copy over as your message notification ringtone:\Xoom\Device Storage\Notifications     
• Paste file you want as a ringtone into notifications folder.
• Carefully disconnect your USB cable or use computer to disconnect first from Motorola XOOM Wi-Fi USB connection. (Using Safely Remove Hardware icon on PC)
• From the Motorola XOOM Wi-Fi home screen, touch Apps > Settings > Sound > Notification ringtone
• Scroll and select the ringtone you just copied over and tap OK.

If you are experiencing connection problems, here are a few things you can try:

1.  Forget and reconnect to the network:

1.  Touch Apps
2.  Touch Settings
3.  Touch Wireless & networks
4.  Touch Wi-Fi Settings
5.  Touch the "network name"
6.  Touch Forget
7.  Attempt to reconnect to the network.

2.  Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.

3.  If you are using security, please make sure you password/passkey on both router and device are identical.

4. Make sure your device software is up-to-date

1. Touch Apps
2. Touch Settings
3. Touch About Tablet
4. Touch System Updates

If any update is available, please accept and wait for the installation to complete.

5.  Make sure the firmware of your wireless router is up-to-date.

Please follow the link to the manufacturer of your wireless router to search for the right firmware that fits to your device

Apple

Belkin 

Cisco 

Dlink 

Linksys

Netgear

Trendnet

Note: Please follow the instructions of the wireless router manufacturer. If needed, back up the router configuration before any updates.

6.  Enable SSID broadcasting on your wireless router (if it was disabled previously)

7. Turn off the MAC filtering feature on your wireless router