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  • iOS: Understanding Restrictions

    • Summary

      You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features. Learn more about the types of Restrictions that are available, as well as how to enable or disable Restrictions on your device.

      Products Affected

      iPad, iPhone, iPod touch

      You can enable and adjust Restrictions or on your device to prevent access to specific features or content on the device. Locate these settings by tapping Settings > General > Restrictions.

      Using Restrictions

      To Enable Restrictions, tap Enable Restrictions and enter a passcode. The passcode will be required to make changes to these settings or to disable restrictions.

      You can choose to restrict access to the following applications and features on the device:

      • Safari
      • YouTube
      • Camera (also disables FaceTime)
      • FaceTime
      • iTunes
      • Ping
      • Installing apps
      • Deleting apps
      • Multiplayer games in Game Center
      • Adding friends in Game Center

      You can choose to prevent changes to the following settings/accounts:

      • Location Services
      • Accounts (disables changes to Mail, Contacts, Calendars, iCloud, and Twitter accounts)

      In addition, you can choose to prevent access to specific content types:

      • Ratings (select the country in the ratings section to automatically apply the appropriate content ratings for that region)
      • Music and podcasts
      • Movies
      • TV shows
      • Apps
      • In-App Purchases

      You can also adjust the time necessary before a password is required to purchase content.

      Additional Information

      If your iOS device is missing a particular application or if a certain feature is not available, ensure that Restrictions are not enabled. Symptoms can include:

      • App missing from the Home screen (Safari, Camera, or YouTube for example)
      • Feature or service unavailable (Siri, Ping, Location Services, and so on)
      • Setting missing or grayed out (such as Mail, Contacts, and Calendar; iCloud; Twitter; FaceTime)

      Important: Restrictions can also be enabled or enforced using a profile (typically installed when using the device for business or education purposes). You can check for installed profiles in Settings > General > Profiles. For additional information, contact the administrator or the person who installed the profile.

      Find information on using Parental Controls for iTunes.

    • View More: Apple iOS: Understanding Restrictions
    • View Answer at http://support.apple.com/kb/ht4213
  • Motorola XOOM Wi-Fi - Master Reset / Factory Data Reset

    • Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device.

      WARNING: When using this feature; everything is deleted, including Dungeon Defenders and some pre-loaded music. 

      It is STRONGLY recommended that you backup before performing a reset. Click here for information on how to back up your files. 

      To Perform a Reset

      1. From the home screen, touch Apps
      2. Touch Settings
      3. Touch Privacy
      4. Touch Factory data reset
      5. Check the Erase USB storage box if you would like to erase all content stored.
      6. Touch Reset tablet and follow the onscreen instructions


      External factory reset

      If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:

      1. Ensure your tablet is off.
      2. Turn on  the tablet, while the tablet is showing Motorola logo, press the volume down key.
      3. Keep pressing volume down key till "Android recovery text" shows up in top left corner
      4. Press volume up key to place tablet in Android recovery mode
      5. While talbet is showing Android recovery screen, press and hold the power button.
      6. While power button is pressed, press and release volume up key
      7. You should be prompted with: wipe data/factory reset option
      8. Using the volume down button, scroll down to “Wipe data/factory reset”
      9. Press power to select option
      10. Scroll down to select “Yes, delete all user data”.
      11. Use the power button to select.
      12. Press the Power button to reboot.

    • View More: Motorola Motorola XOOM Wi-Fi - Master Reset / Factory Data Reset
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64276/p_country_code/GB
  • Motorola XOOM Wi-Fi - Forgot your Google Account password?

    • You need your Google Account password to sync Google Mail (Gmail), Calendar, and Google contacts to your device. You also need this password to use Google Talk and download apps from Android Market.
      If you have forgotten your Google Account password, you can try to recover it by going to the Google website.

      1. On your device or computer, open your web browser and go to https://www.google.com/accounts/ForgotPasswd
      2. Enter the email address or username that you use to sign in to your Google Account.
      3. Complete the word verification process. Enter the characters that you see onscreen and click Submit.

      An email will be sent to the alternate email address you provided when you created your Google Account. Follow the instructions in the email to reset your password.

      If you don't have an alternate email address or cannot access the email account you used to create your Google Account, you can reset your Google Account after 24 hours by answering the security question for password recovery.

    • View More: Motorola Motorola XOOM Wi-Fi - Forgot your Google Account password?
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64278/p_country_code/GB
  • Motorola XOOM Wi-Fi - Troubleshooting tips

    • Forced reboot

      In the unlikely event that your device becomes unresponsive, try a forced reboot: Press and hold both Power/Lock button and the up-volume key for three seconds.

      Note: Data on your tablet will not be deleted.

      Factory Reset

      To reset your tablet to factory settings and erase all the data on your device, from the home screen Apps >Settings > Privacy > Factory data reset.

      Warning: All data on your tablet will be deleted.


      Factory reset using external hard keys

      Click here for information on how to perform a factory reset using external keys.


      Tablet will not turn on or display stops responding

      • Ensure that your tablet is fully charged before troubleshooting. Connect the power adapter to the tablet and a working outlet.  When the device is powered off and the battery is charging, the charging indicator lights white until 100%, and turns green when it is 100% charged. Let the tablet charge for at least 20 minutes before trying to power on.
      • In the unlikely event that your display stops responding, try restarting your tablet by pressing and holding the up volume button and pressing the power button until the tablet  restarts. If the screen is still unresponsive, ensure you have removed the shipping screen-protector and any third-party screen protectors and retry.


      For all other unusual  behavior

      Power cycle your tablet by pressing and holding the power button until you are prompted to shut down.  Once fully powered off, press and hold the power button to power the tablet back up.

      How do I prevent my device from changing orientation?

      Lock the screen orientation by touching the bottom right corner, touching the triangle, then touching “Lock screen orientation.”

      Screen display message "RSD protocol support 0"

      You can accidentally get into "RSD protocol support 0" screen by holding volume up button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).

      Screen display message "Fastboot Protocol Support"

      You can accidentally get into "Fastboot Protocol Support" screen by holding volume down button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).

      Screen display message "Cold Booting Linux"

      If you see message "Cold Booting Linux", you are pressing both volume buttons at the same time. Tablet will still power on and function fully. You do not need to power the tablet off and on.

    • View More: Motorola Motorola XOOM Wi-Fi - Troubleshooting tips
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64295/p_country_code/GB
  • Motorola XOOM Wi-Fi - Reset Pattern Lock / Pin code

    • "Pattern" lock or a pin code are types of Security lock for your device.

      You will need your Gmail / Google Account credentials to reset pattern lock, if you have set up a pattern lock on your tablet without first setting up a valid Gmail/Google Account you can remember, you will need to perform an external reset to wipe out your tablet's memory and start over.

      You will need to complete 5 attempts of your pattern lock or passcode to be given chance to unlock handset with your Gmail / Google account.

      There will be a button on bottom right that states Forgot pattern. If you forgot your screen unlock pattern, tapForgot pattern.

      You will be prompted to sign in using the Google account you programmed into the tablet during initial start up.

      If successful, you will move to next screen to create a new security lock. You can cancel out of that step and return to homescreen.

      • You must have had a Gmail account setup on the handset before you locked the handset to reset your passcode through Gmail.
      • If Gmail credentials did not work, you never set-up a Gmail account, or you have any other difficulty in using the solution above, you will need to perform an external key reset on your handset. Click here for help with the external key reset.


      Pin code lock

      If you do not remember your pin code, you will need to perform an external reset to wipe out your tablet's memory and start over.

      If you forgot or are unsure about your Google password, but you know your Gmail login or Google account name, you can have Gmail send you a password change request link to your other email address through your computer.

      Summary of process is below:

      • Please use a computer to visit http://www.gmail.com.
      • From the Gmail login page click on the "Can't access your account?" link
      • Follow the steps instructed by Gmail to recover your Gmail login information.
      • Once your login information is recovered, please use that information to unlock the handset using initial steps above. If you recently created your Gmail account or changed its password, allow up to an hour to try the new password.



      • Your tablet can still be powered off when locked.

    • View More: Motorola Motorola XOOM Wi-Fi - Reset Pattern Lock / Pin code
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64306/p_country_code/GB
  • Motorola XOOM Wi-Fi - Memory / RAM

    • To see how much device memory is available for use, perform the following steps:

      1. From the home screen, touch Apps   
      2. Touch Settings
      3. Scroll down the screen, then touch Storage
      4. The available device memory displays in the Internal storage section.


      To view available and used RAM

      1. From the home screen, touch Apps   
      2. Touch Settings
      3. Scroll down the screen, then touch Manage Applications
      4. Touch Running
      5. The available available and used RAM is listed at the bottom under RAM

      Please note that XOOM also uses RAM to run the Honeycomb OS.  As application can not use this memory, it will NOT be included in this menu. Therefore, factoring the RAM used for run Honeycomb, XOOM's RAM is 1GB.Click here to follow our Motorola forum discussion regarding this topic.

    • View More: Motorola Motorola XOOM Wi-Fi - Memory / RAM
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64325/p_country_code/GB
  • Motorola XOOM Wi-Fi - WMA audio files will not play

    • WMA files are proprietary Windows files and are not currently compatible with the Motorola XOOM Wi-Fi. We recommend you convert your WMA files to MP3 or download third party applications from Android market that will allow you to play WMA files.

      While we do not endorse or guarantee these solutions, or provide support for them, some owners have reported success using a 3rd party Android Application like "PowerAMP".  You can search the Android Market for 3rd party applications that are available that will enable you to play WMA files.

      Convert WMA files using iTunes

      If you have favorite audio files in the WMA format, you might consider converting them into MP3s. WMA files are proprietary Windows files and are not currently compatible with the Motorola XOOM Wi-Fi.But MP3 files are not proprietary and do not have the same constraints. They work with most computers and players. Converting files using Apple's free iTunes software can be accomplished in minutes.

      1. Download the latest version of iTunes if you do not already have it on your computer. This is a free application that can be downloaded from http://www.apple.com/itunes.

      2. Install and set up iTunes by following all the prompts.

      3. Click Edit and select Preferences > Import Settings

      4. Select MP3 Encoder from the Import settings drop down and click OK

      5. Click File Add File to Library and select the WMA File you wish to convert to MP3.

      6. Click Open and Click Convert

      7. Your WMA File will be converted to MP3

      When you convert your file to MP3, iTunes will make a copy of the file and will not replace the file. Therefore, you will have two versions of the file, one that is the original WMA file and the other that is an MP3.

      To transfer files from your computer to your Motorola XOOM Wi-Fi:

      From your iTunes library, ensure the file you converted is highlighted and click File and select Show in windows explorer

      Click herefor information on how to tranfer files to your Motorola XOOM Wi-Fi

    • View More: Motorola Motorola XOOM Wi-Fi - WMA audio files will not play
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64331/p_country_code/GB
  • Motorola XOOM Wi-Fi - Custom ringtone for notifications

    • The solution below will provide you with information on how to assign personal audio file as notification ringtone.

      • Attach your tablet to your computer using a microUSB cable.
      • Computer will recognize tablet as an external drive.
      • Select and copy, or prepare to copy the audio file you wish to use as a ringtone. (ie: MP3). The tablet will start your ringtone from the beginning of your audio file, so you will need to edit the file on your computer beforehand if you wish to change the beginning (starting point) of the file.
      • Use your computer's file explorer to locate the Motorola XOOM Wi-Fi tablet (If you computer needs drivers for your tablet's USB connectionClick Here)
      • You should see an array of different folders on the Motorola XOOM Wi-Fi root directory.
      • Follow this file path to paste the music file you wish to copy over as your message notification ringtone:\Xoom\Device Storage\Notifications     
      • Paste file you want as a ringtone into notifications folder.
      • Carefully disconnect your USB cable or use computer to disconnect first from Motorola XOOM Wi-Fi USB connection. (Using Safely Remove Hardware icon on PC)
      • From the Motorola XOOM Wi-Fi home screen, touch Apps > Settings > Sound > Notification ringtone
      • Scroll and select the ringtone you just copied over and tap OK.

    • View More: Motorola Motorola XOOM Wi-Fi - Custom ringtone for notifications
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64346/p_country_code/GB
  • Software Update for the Motorola XOOM™ with Wi-Fi

    • Introduction 

      This is a software update for MOTOROLA XOOM™  with Wi-Fi users who are currently 
      using software versions 6.2.24, 6.2.351 and 6.2.34. This new software package will update 
      MOTOROLA XOOM™ tablets to software version 6.4.20 ( in Germany) and provides 
      many new features and performance improvements. 
       In addition to the Motorola software that will be updated, the release will also update the 
      Google™ Android™ OS from version 3.0 to version 3.1 of Honeycomb. 
      For optimal performance, we encourage you to download and install this latest software update. 
      For more information on your MOTOROLA  XOOM, visit us at 

      Who Can Use This Release? 

      MOTOROLA XOOM users in Denmark, France, Italy, Netherlands, Norway, Spain, Sweden 
      and the UK. 

      After downloading this release you will have access to the following new features: 

      • Bluetooth® headset support in Google Talk™ (Stereo Bluetooth not supported) 
      • Adobe® Flash® Player 10.3  
      • External SD card support 
      • Bluetooth Keyboard support ( including non-US versions) 
      • Bluetooth Mouse support 
      • Support for Picture Transfer Protocol  (allows digital cameras to upload pictures to the 
      XOOM™ without requiring further software) 
      • Bluetooth navigation shortcuts (Ctrl-tab and shft-ctrl-tab for next/prev tab, Ctrl-W to 
      close a tab) 
      • Proxy support for Wi-Fi network 
      • Google DRM / HDCP (To support Music, Movie services) 
      • Forwarding emails with  attachments, the attachment get lost issue 
      • General improvements to Google apps such as Chrome 
      • Improved memory management 
      • Android OS 3.1 

      Instructions for Installing Software 

      For a successful installation, we recommend installing this update while the battery in your 
      tablet is at least 50% charged and you are connected to a Wi-Fi network. 

      If you have received a notification message for this update: 
      1.    Select "Download" 
      2.   After the software is downloaded, select "Install now" 
      3.   After the software is installed, your tablet will re-start automatically 
      4.   Your tablet is now updated with 6.4.20 software ( in Germany) 

      If you have not received a notification message for this update: 
      1.   Select the Settings icon in the apps menu 
      2.   Select "About tablet" 
      3.   Select "System Updates" 
      4.   Select "Download" 
      5.   After the software is downloaded, select "Install" 
      6.   After the software is installed, your tablet  will re-start automatically 
      7.   Your tablet  is now updated with 6.4.20 software ( in Germany) 

      If you have difficulty with this update, visit http://www.motorola.com/myxoom 
      Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions 
      and/or charges may apply. All features, functionality and other product specifications are subject to change without notice or 
      obligation.  Contact your service provider for details. 
      This device supports Bluetooth  Class 1.5, Version 2.1 + EDR (support profiles A2DP, AVRCP, HFP, HID, HSP, OPP and PBAP). In 
      order for Bluetooth devices to communicate with one another, they must utilize the same Bluetooth profile. Not all Bluetooth features 
      may be supported by all compatible Bluetooth enabled devices. Visit www.motorola.com/bluetoothconnect for more details 
      MOTOROLA and the stylised M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. Adobe and 
      Adobe Flash are trademarks of Adobe Systems Incorporated in the United States and other countries.  Google, Android and Google 
      Talk are trademarks of Google, Inc.  All other product and service names are the property of their respective owners. ©2011 Motorola 
      Mobility Inc. All rights reserved

    • View More: Motorola Software Update for the Motorola XOOM™ with Wi-Fi
    • View Answer at http://www.motorola.com/staticfiles/Support/GB-EN/TABLETS/MZ604/XoomWiFi_MR1_UK_Release_Notes_UK.pdf
  • MOTOROLA XOOM Connectivity Problems

    • If you are experiencing connection problems, here are a few things you can try:

      1.  Forget and reconnect to the network:

      1.  Touch Apps
      2.  Touch Settings
      3.  Touch Wireless & networks
      4.  Touch Wi-Fi Settings
      5.  Touch the "network name"
      6.  Touch Forget
      7.  Attempt to reconnect to the network.

      2.  Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.

      3.  If you are using security, please make sure you password/passkey on both router and device are identical.

      4. Make sure your device software is up-to-date

      1. Touch Apps
      2. Touch Settings
      3. Touch About Tablet
      4. Touch System Updates

      If any update is available, please accept and wait for the installation to complete.

      5.  Make sure the firmware of your wireless router is up-to-date.

      Please follow the link to the manufacturer of your wireless router to search for the right firmware that fits to your device








      Note: Please follow the instructions of the wireless router manufacturer. If needed, back up the router configuration before any updates.

      6.  Enable SSID broadcasting on your wireless router (if it was disabled previously)

      7. Turn off the MAC filtering feature on your wireless router

    • View More: Motorola MOTOROLA XOOM Connectivity Problems
    • View Answer at https://motorola-global-en-uk.custhelp.com/app/utils/guided_assistant/g_id/485


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