What happens after I order a package?

When you order a Broadband and Calls (or a TV, Broadband and Calls) package, we'll first agree a date with you for your telephone line to be installed or upgraded. This date is known as your 'activation date' and is usually around five working days from when you order. During these five days we'll test your line to check it will work with broadband. We don't need to visit to run this test.

If everything is OK we'll send you a 'Welcome pack' containing everything you need for your BT Broadband service:

• Software and installation instructions
• BT Home Hub
• Two microfilters
• Power supply and cables

We'll keep you informed about the progress of your order by email. Your equipment package should arrive between 7am and 6pm on your activation date. You can then set up your broadband equipment, following the instructions in the set-up guide. The telephone line itself will be activated any time up to midnight on the same day.

If you've ordered a triple package you'll also receive:

• BT Vision+ box with cables
• Powerline Adapters
• Vision remote control
• Power supply

You'll only be charged for your package from the date all your package services are available. However, your telephone line rental charges will start from the date your telephone line is activated.

Further Help and Information

 Track your BT Vision Order 
 Information on how your BT Broadband equipment is delivered 
 Information on how your BT Vision equipment is delivered