- Question
What is classed as a callout?
- Answer
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We class a breakdown callout as every time you contact us to request one of our engineers to visit your home to resolve a problem. Each breakdown will be classed as one call out, regardless of the number of visits it takes us to get you up and running again.
A callout relates to all our HomeCare® products, including standalone Plumbing Care™, Plumbing & Drains Care™ and Home Electrical Care™. It may also apply to customers who pay a fixed fee per completed repair with our Flexi™ range of products.
- View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3067
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