Home / Product Selection / Mobiles / Wi-Fi
-
How do I get a vodafone.co.uk (My account) username and password so I can use Wi-Fi on my iPhone?
- You can set up a username and password when you register for My account. My account lets you check and pay bills online – or if you’re on pay as you go you can use My account to check your credit and top up online.
Register for My account
Register for Wi-Fi access - View More: Vodafone How do I get a vodafone.co.uk (My account) username and password so I can use Wi-Fi on my iPhone?
- View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=BROWSE_TOPIC&PARTITION_ID=1&CONFIGURATION=1058&TOPIC_ID=194059#a=1214725&t=199231
- You can set up a username and password when you register for My account. My account lets you check and pay bills online – or if you’re on pay as you go you can use My account to check your credit and top up online.
-
BT Openzone – Connection Manager is trying to connect me to a BT Openzone hotspot and it keeps failing. Why is this happening?
-
BT Openzone have 2 Wi-Fi networks, their public network and their FON network. The public network includes sites such as hotels, coffee shops and motorway services and O2 Mobile Broadband customers can use these hotspots when they are out and about. The FON network consists of BT Broadband customers who allow other BT Broadband customers to share some of their Wi-Fi. O2 Mobile Broadband does not cover the use of these hotspots.
BT use the same name for both of their networks and Connection Manager will attempt to connect you to a FON hotspot if it finds one available. We’re working with BT to find a solution to this problem but in the mean time we recommend that you only try to connect to BT Openzone hotspots that are in the Connection Manager Wi-Fi Hotspot Directory. - View More: O2 BT Openzone – Connection Manager is trying to connect me to a BT Openzone hotspot and it keeps failing. Why is this happening?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=33057
-
-
How will I know if my iPhone is using Wi-Fi?
- You'll know when your iPhone is connected to a Wi-Fi network when you see the following icon in the top left hand corner of the screen:
- View More: O2 How will I know if my iPhone is using Wi-Fi?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=300,E=0000000003205877003,K=2747,Sxi=15,T=guruCase,VARSET_COBJID=17343,Problem=Obj(17343)
- You'll know when your iPhone is connected to a Wi-Fi network when you see the following icon in the top left hand corner of the screen:
-
How do I set up my iPhone to use The Cloud or BT Openzone's network of hotspots?
- There is one time authentication process to follow when you first visit a Cloud or BT Openzone hotspot. Simply follow the steps below to complete this authentication.
1. Ensure you have a Wi-Fi connection. Check the upper left corner of the screen for the Wi-Fi symbol.
2. From the iPhone main menu page, select the 'Safari' icon which initiates a search for available Wi-Fi hotspots in your location.
3. If you are in coverage of a Cloud or BT Openzone hotspot, you will be offered 'Wi-Fi Zone - The Cloud' or Wi-Fi Zone - BT Openzone. Select the Wi-Fi provider you wish to connect through.
4. From Safari bookmarks, tap on a bookmark and depending on your selection this will take you to The Cloud or BT Openzone iPhone home page.
5. Enter your Mobile Phone Number and select 'go'
6. When Wi-Fi session is established, you will see either 'welcome to The Cloud' or 'Welome to BT Openzone' and the session counter displays the session time. You can now begin your Wi-Fi browsing session!
Once you have completed these steps, your future use of Wi-Fi via The Cloud or BT Openzone is seamless.
All you will need to do is ensure you are in a Cloud or BT Openzone hotspot and then start browsing, using You Tube or downloading a track from iTunes. It couldn't be easier. - View More: O2 How do I set up my iPhone to use The Cloud or BT Openzone's network of hotspots?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=18608
- There is one time authentication process to follow when you first visit a Cloud or BT Openzone hotspot. Simply follow the steps below to complete this authentication.
-
I've been using Wi-Fi, but have just been asked to register my mobile number, why?
- If you previously had an original iPhone and upgraded to the new iPhone 3G, you may need to reset the MAC address associated with your new iPhone.
This simply means that you need to register your mobile number with the Cloud and BT Openzone as a one-off activity. You should only need to do this once. - View More: O2 I've been using Wi-Fi, but have just been asked to register my mobile number, why?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=18602
- If you previously had an original iPhone and upgraded to the new iPhone 3G, you may need to reset the MAC address associated with your new iPhone.
-
Is the Wi-Fi connection automatic?
- Yes, as long as you are within range of the Wi-Fi network and have access to it (a password may be needed), then iPhone will automatically join the network. If Wi-Fi is switched off or a Wi-Fi network is not within range, the iPhone will automatically switch to a 3G, HSDPA, EDGE or GPRS connection.
- View More: O2 Is the Wi-Fi connection automatic?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=300,E=0000000003205877003,K=2747,Sxi=15,T=guruCase,VARSET_COBJID=17343,Problem=Obj(17343)
-
All my settings are correct but my iPhone still won't work with my home Wi-Fi connection.
- For some home Wi-Fi connections it may be necessary to add the DNS addresses of your Internet Service Provider to the iPhone.
Firstly you need to find out what the DNS addresses of your ISP/broadband provider are. You may need to access the settings in your Wi-Fi router or contact your ISP to find these.
Once you have the DNS settings of your ISP, on the iPhone go to Settings > General > Network > Wi-Fi.
Select the blue arrow next to the network you are connected to. Select DNS. Change the IP Address to the DNS addresses of your Internet Service Provider.Check out our O2 Guru TV video below:
Help VideosHow to set up Wi-Fi on your iPhone
- View More: O2 All my settings are correct but my iPhone still won't work with my home Wi-Fi connection.
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=300,E=0000000003205877003,K=2747,Sxi=15,T=guruCase,VARSET_COBJID=17343,Problem=Obj(17343)
- For some home Wi-Fi connections it may be necessary to add the DNS addresses of your Internet Service Provider to the iPhone.
-
Can I surf the web on my iPhone without a Wi-Fi connection?
- iPhone connects to the Internet automatically whenever you use Mail, Safari, YouTube, Stocks, Maps, Weather, or the iTunes Wi-Fi Music Store. iPhone will display the following symbols in the status bar at the top of the screen, in the following order, until connected:
Provided switched on iPhone connects over the last Wi-Fi network that you used. HSDPA - your iPhone will connect via HSDPA provided you are in HSDPA coverage (all of O2's 3G coverage has been upgraded to HSDPA), the iPhone has no symbol for HSDPA so if you see the 3G symbol you'll be connected at HSDPA speeds. provided in a 3G network area If EDGE coverage available you will see this symbol If EDGE is not available then you will connect via GPRS, the symbol for GPRS on iPhone is similar to EDGE, it's a solid blue square without the E in the centre. - View More: O2 Can I surf the web on my iPhone without a Wi-Fi connection?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=18654
- iPhone connects to the Internet automatically whenever you use Mail, Safari, YouTube, Stocks, Maps, Weather, or the iTunes Wi-Fi Music Store. iPhone will display the following symbols in the status bar at the top of the screen, in the following order, until connected:
-
I've typed the wrong password into my iPhone when connecting to Wi-Fi and can't see an option to change it?
- Go to Settings > General > Network > Wi-Fi. Tap the Right Arrow icon next to the network you automatically connect to and then choose 'Forget this Network'. You should now be able to start again and be prompted to enter the password.
- View More: O2 I've typed the wrong password into my iPhone when connecting to Wi-Fi and can't see an option to change it?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=300,E=0000000003205877003,K=2747,Sxi=15,T=guruCase,VARSET_COBJID=17343,Problem=Obj(17343)
-
Wi-Fi Hot Spot Locater
- Please click the image below to access the Wi-Fi Hotspot Locater.
- View More: O2 Wi-Fi Hot Spot Locater
- View Answer at http://consumero2.directoryconnection.com/search.php
- Please click the image below to access the Wi-Fi Hotspot Locater.
