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  • Question

    Motorola XOOM Wi-Fi - Master Reset / Factory Data Reset

    • Answer
    • Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device.

      WARNING: When using this feature; everything is deleted, including Dungeon Defenders and some pre-loaded music. 

      It is STRONGLY recommended that you backup before performing a reset. Click here for information on how to back up your files. 

      To Perform a Reset

      1. From the home screen, touch Apps
      2. Touch Settings
      3. Touch Privacy
      4. Touch Factory data reset
      5. Check the Erase USB storage box if you would like to erase all content stored.
      6. Touch Reset tablet and follow the onscreen instructions


      External factory reset

      If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:

      1. Ensure your tablet is off.
      2. Turn on  the tablet, while the tablet is showing Motorola logo, press the volume down key.
      3. Keep pressing volume down key till "Android recovery text" shows up in top left corner
      4. Press volume up key to place tablet in Android recovery mode
      5. While talbet is showing Android recovery screen, press and hold the power button.
      6. While power button is pressed, press and release volume up key
      7. You should be prompted with: wipe data/factory reset option
      8. Using the volume down button, scroll down to “Wipe data/factory reset”
      9. Press power to select option
      10. Scroll down to select “Yes, delete all user data”.
      11. Use the power button to select.
      12. Press the Power button to reboot.

    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64276/p_country_code/GB
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