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    Help activating and deactivating Orange Messenger

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    • Help activating and deactivating Orange Messenger

      You can can register directly from your phone by going to this page on your mobileorangeworld.co.uk/p/owl/home or go to the Chat & Flirtsection from the Orange World homepage.

      The link is only visible if you have a compatible phone. 

      What do I need to activate the service?
      To activate Orange Messenger by Windows LiveTM you need to be an Orange mobile or broadband customer.

      You'll also need: A compatible mobile with at least 100k of memory. (See the phone checker on the next tab for a list of compatible mobiles) and PC with at least Windows XP.


        What else will my PC need?

        • if you've already activated Orange Messenger by Windows LiveTM you'll need to download the latest version of Windows Live Messenger onto your PC, from the Preferences menu on this site.
        • if you haven't yet activated Orange Messenger by Windows LiveTM, you can download the latest version of Windows Live MessengerTM from the Download section on the site.

        Which email address should I use to create my Orange Messenger by Windows LiveTM account?
        If you already use Windows Live MessengerTM or MSN Messenger, you can use your usual address, whether it's your Orange, Wanadoo or Freeserve email account or a Windows Live, Hotmail or MSN address.

        If you don't use Windows Live MessengerTM or MSN Messenger, you must create an Orange Messenger by Windows LiveTM account using your Orange email address. If you don't know this address this will usually be the username you use to login to your Orange broadboand account. If you don't know this you can either, call your usual customer service department or, from the Orange portal, go to Options in your Orange email.

        I don't have an Orange email address - how do I create one?
        It's easy - just go to the Email channel and create it there. Find out more about webmail >>

        Why do I need to sign in?
        This service is reserved for Orange customers. To guarantee confidentiality, you need to sign in at the Orange portal.

        Can I activate Orange Messenger by Windows LiveTM directly from Windows Live MessengerTM or MSN Messenger?
        No, to activate the service you need to register in the Download section of the site.

        How do I install and download the service?
        You'll need to download Orange Messenger by Windows LiveTM on both your mobile and your PC.

        • Go to the Download section of the site, and follow the activation instructions.
        • You'll be asked to choose the model of your mobile, then you'll receive a text message to download and install the software on your mobile.
        • Finally, to complete activation you'll be asked to download the latest version of Windows Live Messenger? onto your PC.


        I've already downloaded Orange Messenger by Windows LiveTM on my PC - how can I activate it on my mobile?
        If you were already an Orange Mobile customer when you started using Orange Messenger by Windows LiveTM, go to the Preferences section of this site to receive the text message which allows you to download and install the software on your mobile.

        How can I activate the service on my Orange mobile once I've downloaded in onto my PC?
        So, you've already activated the service and you use it on your PC - now, you want to use it on your mobile. There are a couple of ways to do this:

        If you were already an Orange Mobile customer when you first registered, visit the Preferences section of this site, to receive the text message which will enable you to download Orange Messenger by Windows LiveTM on your mobile. 

        If you were an Orange Broadband customer when you registered, and you've also become an Orange Mobile customer, go to the Download section of this site and select your handset model. To activate the service, follow the steps - you'll then receive a text message enabling you to download and install the software on your mobile. 

        As a mobile customer, can I also use the service via my PC?
        Of course!  You just need to download the latest version of Windows Live MessengerTM to your PC, from the Preferences section of this site.  Once you've downloaded it, you'll have Orange Messenger by Windows LiveTMon your mobile and PC.

        What happens if I deactivate the service?

        • You will lose the service on your PC and mobile.
        • You'll still find Windows Live MessengerTM on your PC, with your contacts list.

        To deactivate Orange Messenger by Windows LiveTM, sign-in, go to the Preferences tab and click onUnsubscribe.


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      • View Answer at http://web.orange.co.uk/p/messenger/orange_messenger_on_your_mobile
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