Home / Product Selection / TV / Digital Switchover / I have retuned but I still have no channels?
  • Question

    I have retuned but I still have no channels?

    • Answer
    • Depending on your area you may be inbetween the two stages of the switchover, or there may be a signalling issue in your area.

      During the switchover you may experience loss of channels and services, or unavailable services for a period of time if Digital UK are working on the transmitter in your area.

      Check your post code for any service distruptions

      Visit http://www.digitaluk.co.uk and enter your post code and house number on the right hand side of the page. You will then be directed to you an online page that will notify you if you are in the progress of the switch over or if there is any planned engineering work being carried out in your area.

      Reset your TV to factory settings?

      Follow the reset guidelines below:

      If your TV has a menu button on the side or the top of the TV, you can reset your TV by following the instructions below. If your TV does not have a menu button on the side or top, the reset instrucitons can be found in the menu options for your TV. Please refer to the user guide for your TV on how to find the exact instructions.

      To reset your TV using the "MENU BUTTON" follow the instructions below

      • Hold down the menu button on the top or side of your TV for at least 10-15 seconds

      • An on screen menu will appear asking you to enter the time, date and location settings

      • Follow the onscreen instrucitons, and once completed your TV will reset to factory settings

      Did the reset resolve the problem? If not please contact us on the free phone number 0800 331 6015 and we will be happy to help you, or you can click above to contact a live chat advisor.

    • View Answer at http://www.support.philips.com/pageitems/master/pages/digitalswitchover/faq/nochannel.html
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