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    Can't open Word File because of end tag/start tag mismatch error...need XML help!

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    • Question

      Can't open Word File because of end tag/start tag mismatch error...need XML help!

      Applies To: Office | Office 2010 | Microsoft Office Word | Windows 7

      I get the following message when i try to open a word document that i desperately need

        The name in the end tag of the element must match the element type in the start tag

      Location: Part: word/document.xml, Line: 2, Column: 96760

       

      I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

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      You're welcome Catherine.

      Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

      http://support.microsoft.com/kb/2528942


      Brandon

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    • View Answer at http://answers.microsoft.com/en-us/office/forum/office_2010-word/cant-open-word-file-because-of-end-tagstart-tag/581159d0-9ebc-4522-b30c-53e33e8268e1
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