Looking for help with your Camcorder?
Find FAQ's, Forum Posts, Video Tutorials and much more from Sony, Panasonic, Toshiba Samsung, Sanyo and JVC.
Start by selecting your problem area from below
-
Cautions concerning counterfeit lithium-ion battery packs and chargers.
It has been reported to Canon that there are some batteries in the market place, which fraudulently display the Canon logo, and other trademarks, even though they were not officially designed, produced, nor licensed by Canon. Canon-branded counterfeits of lithium-ion battery packs, and battery chargers for Canon digital cameras, and Canon video camcorders, are also in circulation on the various Internet auction sites.
In many cases, the counterfeit battery products are not equipped with protective devices that meet the quality standards set out by Canon. When they are used or charged, they can be the cause of malfunction, abnormal heat generation, leakage, ignition, rupture and other such incidents.
-
Connectivity Troubleshooting
Let us guide you through our knowledge base, take a step by step approach to find the answer to your problem
Click on one of the links below to access the relevent knowledge base
-
Important Notice to Camcorder Customers
JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD Image Sensor. Until 31st December 2009, JVC will cover the cost of repairs of units exhibiting these symptoms. Please note the failure of other components may give symptoms that are similar to those caused by a faulty CCD Image Sensor, however this offer extends only to failure of the CCD Image Sensor. Please also note that this offer does not cover any additional faults that may be found during examination of the unit.