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  • How do I connect my Nintendo Wii to my home network?

    • Whether you're dusting off your classic Nintendo Wii for a nostalgic gaming session or setting it up for the first time, getting it online is easier than you might think. This guide walks TalkTalk customers through connecting a Wii console to a home Wi-Fi network, with simple steps, troubleshooting tips, and UK-specific advice.

      What You’ll Need Before You Start

      A working TalkTalk broadband connection

      Your Wi-Fi network name (SSID) and password

      A Nintendo Wii console with power and video cables connected

      A Wii Remote to navigate the menus

      Access to your TalkTalk router settings if you need to enable 2.4 GHz

      Step-by-Step: Connecting Your Wii to Wi-Fi

      1. Power on your Wii and open the settings

      From the Wii Channel Menu, click the Wii button in the bottom-left corner. Select Wii Settings. Use the right arrow to go to Page 2, then select Internet.

      2. Choose a connection slot

      Select Connection Settings. Choose an empty slot (labelled “None”).

      3. Select “Wireless Connection”

      Choose Wireless Connection, then Search for an Access Point. The Wii will scan for nearby networks. Look for your TalkTalk SSID in the list.

      If your router is set to “stealth” mode (SSID broadcast disabled), use Manual Setup and enter your SSID manually.

      4. Enter your Wi-Fi password

      Select your network name and enter your Wi-Fi password (WEP or WPA/WPA2 key). You’ll usually find it on the back or underside of your router, labelled “Wireless Key” or “Wi-Fi Password.”

      5. Test the connection

      After entering the password, select OK, then Save Settings. Choose OK again to start a Connection Test. If successful, you’ll see a confirmation message.

      Troubleshooting Common Issues

      “Unable to connect to the internet” error

      Check your password: it’s case-sensitive, so re-enter carefully.

      Move closer to the router: the Wii’s antenna is relatively weak.

      Restart your router: unplug for 30 seconds, then plug back in.

      MAC Filtering

      If MAC filtering is enabled, add the Wii’s MAC address to the allowed list:

      Go to Wii Settings > Internet > Console Information to note the MAC address.

      Log into your router at 192.168.1.1 or 192.168.0.1 and enter admin credentials.

      Under MAC Filtering, add the Wii’s MAC address.

      SSID Not Showing Up

      Ensure SSID broadcast is enabled on your router or use Manual Setup to enter the SSID and password.

      Router Compatibility

      The Wii doesn’t support 5 GHz–only or “N-only” networks. Set your TalkTalk router to Mixed Mode or Auto.

      Advanced Setup (Manual Configuration)

      From Connection Settings, choose Manual Setup. Enter your SSID, security type, and decide whether to auto-obtain IP/DNS or input them manually.

      Keeping Things Clean: Firmware and Interference

      Update router firmware: check TalkTalk’s support pages or your router manufacturer site.

      Reduce interference: switch your wireless channel to 1, 6, or 11 to avoid overlap.

      TalkTalk Router Settings: Quick Access

      Open a browser and go to 192.168.1.1 or 192.168.0.1. Enter admin details from the router label. In Wireless Settings, enable 2.4 GHz, ensure SSID broadcast is on, select WPA2, and choose a channel.

      Parental Controls and Online Safety

      In Wii Settings > Parental Controls, set a PIN and restrict online features. For network-wide filtering, use TalkTalk’s HomeSafe in your My Account.

      Summary Checklist

      Task Completed?
      Wii powered on ✅
      Router broadcasting 2.4 GHz ✅
      SSID and password ready ✅
      Wii connected to Wi-Fi ✅
      Connection test successful ✅
      Parental controls set (optional) ✅

      Need More Help?

      Visit Nintendo’s official Wii wireless setup guide. Browse the TalkTalk community forums. Or contact TalkTalk support via live chat or phone.

    • View More: TalkTalk How do I connect my Nintendo Wii to my home network?

  • How do I connect my Nintendo DSi to my home network?

    • Whether you’re dusting off your Nintendo DSi for a nostalgia trip or helping a younger gamer get online, connecting the DSi to your TalkTalk home broadband can be surprisingly straightforward—once you know the quirks. This guide walks you through every step, with UK-specific advice for TalkTalk customers.

      📦What You’ll Need Before You Start

      A working TalkTalk Wi-Fi router (e.g. Wi-Fi Hub or Super Router)

      Your Wi-Fi network name (SSID)

      Your Wi-Fi password (ideally WEP—more on that below)

      Your DSi fully charged and powered on

      Tip: You can find your SSID and password on the back or underside of your TalkTalk router. If you’ve changed these, log into your router settings via TalkTalk’s router management guide.

      🎮Step-by-Step: Connecting Your DSi to TalkTalk Wi-Fi

      1. Open System Settings on Your DSi From the DSi home screen, tap the System Settings icon (wrench symbol). Scroll to Page 3 and tap Internet. Select Connection Settings.

      2. Choose a Blank Connection Slot Tap Connection 1, 2, or 3—any unused slot will work.

      3. Search for Your TalkTalk Network Tap Search for an Access Point. Your DSi will scan for nearby Wi-Fi networks. Look for your TalkTalk SSID (e.g. “TalkTalk-XXXX”). Note: the DSi only supports 2.4 GHz Wi-Fi.

      4. Enter Your Wi-Fi Password The DSi only supports WEP encryption. If your TalkTalk router uses WPA/WPA2 (the default), switch the router’s security to WEP temporarily.

      5. Test the Connection After entering the password, the DSi will run a Connection Test. If it succeeds, you’ll see a confirmation screen. If it fails, try the Manual Setup steps below.

      🛠️Manual Setup (If Auto Fails)

      If the DSi can’t connect automatically, you can manually enter your network details:

      Setting What to Enter
      SSIDYour TalkTalk network name (case-sensitive)
      Security TypeWEP only (must be set on your router)
      WEP KeyYour Wi-Fi password (if using WEP)
      IP AddressAuto-Obtain unless using a static IP
      Subnet Mask255.255.255.0
      GatewayYour router’s IP (usually 192.168.1.1)
      DNSAuto-Obtain or TalkTalk DNS: 79.79.79.79; 79.79.79.80

      For advanced setups, refer to Nintendo UK’s manual setup guide.

      📶How to Change Your TalkTalk Router to WEP

      1. Log Into Your Router Open a browser and go to 192.168.1.1. Enter your admin username and password (usually on the router label).

      2. Navigate to Wireless Settings Look for Wireless Security or Wi-Fi Settings. Change Security Mode to WEP and set a new WEP password (10 or 26 hexadecimal characters).

      3. Save and Reboot Save your changes and restart the router. Reconnect other devices (they may not support WEP).

      Security Warning: WEP is vulnerable to hacking. Only use it temporarily for DSi setup, then revert to WPA2 when done.

      🧪Troubleshooting Tips

      DSi can’t find network; ensure router broadcasts on 2.4 GHz; enable SSID broadcast; move closer to the router.

      Connection test fails; check your WEP password; confirm router uses WEP not WPA; try manual setup with static IP and DNS.

      Other devices disconnect; WEP may cause compatibility issues; revert to WPA2 after DSi setup.

      🧼Reverting Your Router to WPA2

      1. Log back into your router (192.168.1.1).

      2. Change Security Mode Set it back to WPA2 and choose a strong password.

      3. Reconnect Devices Re-add all your devices. The DSi won’t work with WPA2.

      Alternatively, use a Nintendo Wi-Fi USB Connector to avoid changing router settings.

      🧒Is It Still Worth Connecting a DSi?

      While the DSi Shop has closed and many online features are discontinued, you can still use the DSi Browser for basic web browsing, play local multiplayer games, transfer content between DSi and 3DS, and access legacy titles and apps. For modern online play, consider upgrading to a Nintendo 3DS or Switch.

      📋Summary Checklist for TalkTalk Customers

      Task Status
      Locate SSID and password✅
      Confirm router uses 2.4 GHz band✅
      Switch router security to WEP✅
      Enter settings on DSi✅
      Run connection test✅
      Revert router to WPA2 (optional)✅

      📚Sources & Further Reading

      FileSaveAs UK: Connecting the Nintendo DSi

      Nintendo UK Manual Setup Guide

      TalkTalk Router Login Help

      🧠Final Thoughts

      Connecting a Nintendo DSi to your TalkTalk home network takes a few extra steps, but it breathes new life into an iconic handheld. Remember to switch your router back to WPA2 when you’re done to keep your network secure. Whether you’re revisiting retro gaming or setting this up for a younger player, these clear steps and checks will get you online smoothly.

    • View More: TalkTalk How do I connect my Nintendo DSi to my home network?

  • How do I connect a PS3 to my home network?

    • Whether you want to stream media, download games, or play online with friends, connecting your PlayStation 3 (PS3) to your TalkTalk home network is simple. This guide covers both wired and wireless methods, plus troubleshooting tips and safety features.

      🧠 Before you begin: What you’ll need

      A working TalkTalk broadband connection
      Your TalkTalk Wi‑Fi Hub or router
      Your PS3 console and controller
      Either a Wi‑Fi signal or an Ethernet cable / TalkTalk Network Connectors

      🔌 Option 1: Connect via Ethernet (wired)

      A wired connection is usually the most stable for online gaming and streaming. If your PS3 is close to your router, this is the quickest route.

      Locate the Ethernet (LAN) port on the back of your PS3.
      Connect one end of the Ethernet cable to the PS3 and the other to a yellow LAN port on your TalkTalk Wi‑Fi Hub.
      Power on your PS3 and go to Settings → Network Settings → Internet Connection Settings.
      Select Easy setup, choose Wired Connection, and let the PS3 auto‑detect settings.
      Run Test Connection to confirm you’re online.
      💡 If the router is far from your console, TalkTalk Network Connectors can extend a wired connection using your home’s power sockets.

      📶 Option 2: Connect via Wi‑Fi (wireless)

      Wi‑Fi is convenient if your PS3 is in another room or you want fewer cables.

      On your PS3, open Settings → Network Settings → Internet Connection Settings.
      Select Easy, then choose Wireless.
      Scan for networks and select your TalkTalk network name (SSID) shown on your router label.
      Enter your Wi‑Fi password exactly as printed (it’s case‑sensitive).
      Run Test Connection to verify everything is working.
      🛠️ If the signal is weak, move the PS3 closer to the router, reduce interference (keep the hub off the floor and away from thick walls), or consider a Wi‑Fi extender.

      🧪 Troubleshooting tips

      Check the router status — Ensure it’s powered on and the broadband/Internet light shows normal service for your model.
      Restart equipment — Power off the PS3 and router for 30 seconds, then turn them back on.
      Re‑enter Wi‑Fi details — Confirm the SSID and password from your router label.
      Update PS3 system software — Go to Settings → System Update → Update via Internet to ensure compatibility.
      Prefer wired if unstable — Use an Ethernet cable or TalkTalk Network Connectors for a steadier link.

      🧰 Advanced setup (optional)

      If you need manual settings (for a static IP or custom DNS):

      Open Network Settings → Internet Connection Settings → Custom.
      Choose Manual for IP address settings.
      Try: IP 192.168.1.50, Subnet 255.255.255.0, Default Router 192.168.1.1.
      DNS: use TalkTalk DNS or public DNS like 8.8.8.8 and 8.8.4.4.
      ⚠️ Most customers are best served by Easy setup. Only choose manual if you’re confident or following specific instructions.

      📺 What you can do once connected

      Play online games with friends
      Stream media from a PC or media server
      Download games, patches, and apps from PlayStation Store
      Use on‑demand services like Netflix, BBC iPlayer, and YouTube

      🎥 Prefer a walkthrough? See PlayStation’s networking setup video.

      🛡️ Staying safe online

      TalkTalk provides built‑in tools to help protect your home network and devices:

      HomeSafe — Network‑level filtering to block harmful websites.
      WPA2/WPA3 Wi‑Fi security — Keep default passwords safe and unique.
      Parental controls — Manage access and timings for younger users.

      Manage settings via TalkTalk My Account.

      🧩 FAQs

      Can I use a TalkTalk TV Box with my PS3?

      They’re separate devices, but both can connect to your router. If ports or placement are an issue, Network Connectors can help extend coverage.

      What if my PS3 can’t see my Wi‑Fi?

      Restart the PS3 and router, check the SSID is broadcasting, reduce interference, and make sure the Wi‑Fi password is entered exactly. If possible, test a wired connection to isolate Wi‑Fi issues.

      Is a mobile hotspot ok for gaming?

      It can work, but mobile connections often have higher latency and data limits, which may affect online play.

      🧾 Summary

      Method Pros Cons
      Wired (Ethernet) Most stable; best for gaming and streaming Requires cable or Network Connectors
      Wireless (Wi‑Fi) Flexible placement; no cables Signal can be affected by distance and obstacles
      Network Connectors Extends wired reliability through power sockets Additional hardware; placement matters for performance

      🔚 Final thoughts

      Once your PS3 is online, you’ll get smoother updates, better multiplayer, and easy access to streaming apps. If you hit a snag, try the quick fixes above, switch to Ethernet for stability, or explore TalkTalk’s guides for your specific hub or Network Connectors.

      🔗 Sources

      • TalkTalk Help: Network Connectors — help-centre.talktalk.co.uk

      • TalkTalk Help: Wi‑Fi Hub 3 — help-centre.talktalk.co.uk

      • PlayStation: PS3 System Software Update — playstation.com

      • PlayStation Networking Setup (video) — YouTube

    • View More: TalkTalk How do I connect a PS3 to my home network?

  • How do I connect my PSP to my home network?

    • 🧠 Whether you’re revisiting your PlayStation Portable for retro gaming or setting it up for the first time, connecting it to your TalkTalk Wi-Fi unlocks online features like multiplayer, web browsing, and firmware updates.

      📶What You’ll Need

      A working TalkTalk Wi-Fi Hub (or Super Router)

      Your Wi-Fi network name (SSID) and password

      A PSP with system software version 2.00 or higher

      A strong Wi-Fi signal near your router

      Tip: You can find your Wi-Fi name and password on the back or underside of your TalkTalk router.

      Step-by-Step: Connecting Your PSP to TalkTalk Wi-Fi

      1. Turn on the PSP’s WLAN Switch

      Locate the physical WLAN switch (on the left side of PSP-1000/PSPgo; on top near the UMD drive on PSP-2000/3000) and slide it to ON.

      2. Update Your PSP Software (if needed)

      Ensure your PSP runs system software version 2.00 or higher (latest is 6.61). Check under Settings > System Settings > System Information, and update from the official site if required.

      3. Open Network Settings

      From the home screen, navigate to Settings (suitcase icon) > Network Settings and press X.

      4. Choose Infrastructure Mode

      Select Infrastructure Mode (not Ad-Hoc) and press X to proceed.

      5. Create a New Connection

      Choose [New Connection] and press X. You can save up to 10 profiles.

      6. Scan for Available Networks

      Select Scan and press X. Move closer to your router if no networks appear.

      7. Select Your Network

      Highlight your TalkTalk SSID (e.g., “TALKTALK-XXXX”) and press X.

      8. Confirm SSID and Security Type

      Press the Right Arrow to confirm SSID. Choose WPA-PSK (AES) (PSP does not support WPA2-only) and press Right Arrow.

      9. Enter Your Wi-Fi Password

      On the WPA Key screen, press X, enter your TalkTalk password (case-sensitive), then press Start and Right Arrow.

      10. Choose Easy Setup

      Select Easy and press the Right Arrow to apply default router settings.

      11. Save and Test Connection

      Name your connection (e.g., “TalkTalk Wi-Fi”), press X to save, then select Test Connection. Success shows signal, SSID, IP, and Internet status.

      🛠Troubleshooting Tips

      Check Router Compatibility: log into 192.168.1.1, set Wi-Fi security to WPA-PSK (AES) or Mixed WPA/WPA2, save and reboot.

      Move Closer: keep your PSP within 2–3 metres of the TalkTalk router.

      Re-enter Password Carefully: Wi-Fi keys are case-sensitive—watch for typos.

      Restart Devices: power-off PSP and router, wait 30 seconds, then turn back on and retry.

      Reset Network Settings: go to Settings > System Settings > Restore Default Settings and reconfigure.

      Advanced: Manual IP Setup (Optional)

      Choose Custom instead of Easy, then enter:

      IP Address: 192.168.1.XX (e.g., .25)

      Subnet Mask: 255.255.255.0

      Default Router: 192.168.1.1

      Primary DNS: 79.79.79.79

      Secondary DNS: 79.79.79.80

      Security Reminder

      PSP’s browser is outdated and may not support secure HTTPS. Avoid sensitive transactions—use it for gaming and updates only.

      Summary Checklist

      Task Status
      WLAN switch turned ON ✅
      PSP software updated ✅
      Network scanned and selected ✅
      WPA-PSK (AES) chosen ✅
      Password entered correctly ✅
      Connection tested ✅

      Sources

      How to Connect a PSP to Wi-Fi – wikiHow

      TalkTalk Wi-Fi Hub Setup Guide

      TalkTalk Wi-Fi Hub 3 Overview

    • View More: TalkTalk How do I connect my PSP to my home network?

  • How do I connect my Xbox 360 to my home network?

    • 🎮

      Connecting your Xbox 360 to your home network lets you unlock a world of online gaming, media streaming, and downloadable content. Whether you’re using Wi-Fi or a wired connection, this guide walks you through every step—tailored specifically for TalkTalk broadband users.

      🧰What You’ll Need

      A working TalkTalk broadband connection
      A TalkTalk Wi-Fi Hub or router
      An Xbox 360 console
      Either a wireless network adapter (for older Xbox 360 models) or an Ethernet cable (for wired setup)
      Optional: TalkTalk Network Connectors for extending wired connections

      🛜Option 1: Connect via Wi-Fi

      Step 1: Check Your Xbox 360’s Wireless Capability
      Xbox 360 S and E models have built-in Wi-Fi. Older consoles need the official Xbox 360 Wireless Network Adapter, which plugs into the USB port.

      Step 2: Turn On Your Console
      Power up your Xbox 360 and wait for the dashboard to load.

      Step 3: Navigate to Network Settings
      Go to Settings > System Settings > Network Settings > Wireless Network.

      Step 4: Select Your TalkTalk Wi-Fi Network
      Find your TalkTalk SSID on the back of your router and choose it.

      Step 5: Enter Your Wi-Fi Password
      Type the case-sensitive password printed on your router label.

      Step 6: Test the Connection
      Xbox will check Network, Internet and Xbox Live. You want three green ticks. If you see red crosses, refer to the troubleshooting section.

      🔌Option 2: Connect via Ethernet (Wired)

      A wired setup is more stable—ideal for gaming. If your router’s far away, use TalkTalk Network Connectors (powerline adapters).

      Step 1: Plug in the Ethernet Cable
      One end to the Xbox 360’s Ethernet port, the other to your router’s LAN socket.

      Step 2: Turn On Your Console
      Power up and wait for the dashboard.

      Step 3: Test the Connection
      Go to Settings > System Settings > Network Settings > Wired Network > Test Xbox Live Connection.

      🧩Using TalkTalk Network Connectors

      Powerline adapters send internet over your walls. No long cables needed.

      Setup:

      Plug both adapters into wall sockets (not extensions)
      Connect one to your router, the other to your Xbox
      Press Pair on each adapter
      Wait for Powerline and Ethernet lights to go solid or blink

      🛠Troubleshooting Common Issues

      Can’t Find Wi-Fi Network? Ensure your router is on and broadcasting. Restart both devices. Move the Xbox closer.

      Incorrect Password? Double-check the password on your TalkTalk router label. It’s case-sensitive.

      Xbox Live Connection Fails? Check service status at TalkTalk Service Centre. Restart router and console. Try wired instead of Wi-Fi.

      NAT Type Issues? Open your router admin (usually http://192.168.1.1), go to Advanced Settings > Port Forwarding, and open:

      TCP: 80, 3074
      UDP: 53, 88, 3074, 500, 3544, 4500

      Save, restart router, then retest. For peer tips, see TalkTalk Community NAT discussion.

      🧪How to Test Your Network Speed

      Visit TalkTalk’s speed test on a device using the same network. Aim for:

      Download ≥ 3 Mbps
      Upload ≥ 0.5 Mbps
      Ping ≤ 150 ms

      🧼Tips to Improve Your Connection

      Place your router centrally and off the floor
      Keep it away from microwaves and thick walls
      Use the TalkTalk Wi-Fi Hub for better coverage
      Limit other devices on Wi-Fi while gaming

      🧑‍💻Still Need Help?

      Browse the TalkTalk Network Connector guide or general device setup help. Join the TalkTalk Community Forum or contact support.

      🏁Final Thoughts

      Whether you choose Wi-Fi or wired, TalkTalk makes it simple to get your Xbox 360 online. Fire up your console, connect, and jump into Xbox Live—your TalkTalk broadband is ready to power your play.

    • View More: TalkTalk How do I connect my Xbox 360 to my home network?

  • Connect your Xbox 360 to your Hub (wireless)

    • ★

      Introduction

      Welcome, BT customer! Getting your Xbox 360 connected to your BT Hub wirelessly allows you to play games online, download content, and utilize Xbox Live features. This comprehensive guide will walk you through the steps needed for a smooth wireless setup, including necessary equipment, the simple connection process, and advanced configuration tips specific to BT Hubs and Whole Home Wi-Fi systems.

      ⚙

      1. Before You Begin: Requirements and Credentials

      To ensure a successful connection, there are a few things you will need regarding your Xbox 360 hardware and your BT wireless network credentials.

      Your Xbox 360 Hardware

      It is important to know which version of the Xbox 360 you own, as this dictates whether you need extra equipment for a wireless connection .

      Original Xbox 360: If you have the original version of the Xbox 360 console, you will need to purchase an external Wi-Fi network adapter for wireless connectivity .

      Xbox 360 Revisions S and E: These later revisions of the console have an internal Wi-Fi network card included, meaning you do not need an external adapter .

      Your BT Wireless Network Information

      You must have the correct network credentials to connect to your BT Hub . These credentials are case sensitive and must be entered exactly as they appear .

      Wireless Network Name (SSID): This is the name of your BT Hub network .

      Wireless Network Key (Password): This is the password for your Wi-Fi network .

      If you are unsure where to find these credentials, they are often located on a label on the default wireless router/gateway itself, or possibly on a setup sheet left by your Internet Service Provider (BT) .

      Compatibility Check (Important!)

      The Xbox 360 (revisions S and E) typically operates on **802.11 b/g/n 2.4GHz networks** . If your BT Hub or router is configured to operate in **5GHz only mode**, the Xbox 360 will not be compatible and will be unable to find your network . If you run into connectivity issues, you should check your router's documentation to verify it is not set to 5GHz only mode .

      📶

      2. Connecting the Xbox 360 to your BT Hub Wirelessly

      Connecting the Xbox 360 directly to your BT Hub (or any wireless network) is a straightforward process . (Note: Wired connections are generally preferred because they are faster and more reliable than wireless connections .)

      Step-by-Step Connection Guide

      Press the Xbox button on your controller .

      Go to **Settings** .

      Navigate to **System** .

      Select **Network settings** .

      Look at the list of available networks and **select your BT Hub** (your network name/SSID) .

      **Enter your password** (the Wireless Network Key/Security Key) and select **Done** . Remember, this password is case sensitive .

      **Wait for a few moments** . Your device should then be connected to your BT Hub .

      In earlier connections, some customers found that simply running the **auto-setup** on the Xbox console worked the first time .

      🔧

      3. Optimizing Your BT Hub Settings for Xbox Live

      Once your Xbox 360 is connected, you may need to adjust settings within your BT Hub to ensure the best performance, especially if you plan to use Xbox Live for multiplayer gaming and communication .

      If you are using a **BT HomeHub**, follow these steps to optimize your connection for Xbox Live:

      Access the **HomeHub control page** .

      Navigate to the **homenetwork** section .

      Select **devices** .

      Select the **Xbox** from the list of devices and choose to **configure** it .

      Locate the **connection sharing/game or service option** .

      In this option, **allow Xbox Live** .

      Implementing this step is reported to resolve issues related to communication, such as problems with hearing other people, when using Xbox Live .

      Specific Steps for BT Whole Home Wi-Fi

      If you are using a **BT Whole Home Wi-Fi network** and encounter connection issues with your Xbox 360, you may need to make a specific change to the advanced settings .

      Make sure the device (computer or mobile) you are using to adjust the settings is **connected to your Whole Home Wi-Fi network** .

      Open an internet browser and enter http://mybtdevice.home in the address field .

      **Enter your Admin password** and then click Login . (The Admin password is printed on your wireless settings card, which is usually located on the back of your discs) .

      Select **Settings** then choose **Wireless** .

      Scroll down to the bottom of the page to find **Compatibility Mode** .

      **Change Compatibility Mode to Enabled** and click **Save** .

      **Log out** of the advance settings and then attempt to connect your Xbox 360 .

      🛠

      4. Troubleshooting Wireless Connection Issues

      If your Xbox 360 does not connect, or if the connection is slow or sporadic, there are several general network troubleshooting steps you can try.

      Range and Environmental Checks

      Wireless signal strength is critical for connectivity . While wired connections are preferred for reliability , if you must connect wirelessly, consider the following:

      Check the Range: Your Xbox 360 needs to be within a reasonable range of your BT Hub to achieve decent connection speeds .

      A decent connection is generally achievable up to **30 feet** from the router in most homes .

      From 30 to 50 feet away, speeds will typically be slower, and the connection may drop occasionally, though it should remain usable .

      Beyond **50 feet**, the signal is likely to be too weak to overcome interference, resulting in slow speeds and a sporadic connection . (These distances are approximates only; optimal range may vary based on the router make and model ).

      Check Other Devices: Check if other portable wireless devices (like a smartphone, tablet, or laptop) can connect to the network and function properly in the same physical area as the Xbox 360 . If other devices connect, the issue might be environmental .

      Relocate the Router: If the device is suffering from a range issue, moving the BT Hub to a more centralized location may be recommended to provide better coverage for all your devices .

      Use a Range Extender: If relocating the router or the Xbox 360 is not possible, acquiring and installing a **range extender** can boost the wireless signal. Range extenders work with your existing BT Hub to expand the reach of the wireless signal throughout your home .

      Power Cycle the Device: Simply turning the Xbox 360 off, waiting for 30 seconds, and then turning it back on again (a power cycle) can often help resolve connection problems .

      Incompatible Router Mode

      The Xbox 360 operates on 2.4GHz networks . If your router is operating in **5GHz only mode**, your console will not be able to find the network . If you are having issues connecting, you should check your router's documentation to verify the frequency mode .

      💻

      5. Alternative/Advanced Connection Method: Using a PC Bridge (For Older Setups)

      While connecting directly to the Hub is simplest, if you have an older Xbox 360 model without the external adapter, or if you prefer a customized setup, you can use a nearby computer (PC/Laptop) as a bridge to share its wireless connection . This requires a computer with a wireless network card and an Ethernet cable .

      Important Warning: Creating a network bridge or using Internet Connection Sharing (ICS) may disconnect your computer from the internet temporarily . You should create a system restore point on your computer before attempting these steps in case of issues .

      Method 1: Internet Connection Sharing (ICS)

      This method involves sharing your computer’s wireless internet connection with the Xbox 360 via a wired connection .

      Purchase or obtain a RJ45 Ethernet Cable / Network Cable .

      Plug one end of the Ethernet cable into your computer (laptop is often preferred but not essential) and the other end into your Xbox 360 .

      Ensure your computer is already connected to the internet wirelessly via your BT Hub .

      For Windows XP Users: Log in as the computer administrator . Go to the **Control Panel** . Click on **Network and Internet Connections** , then **Network Connections** . Right click your "Wireless connection" and go to Properties .

      Click on the "advanced" tab and check the box labeled, "Allow other network users to connect through this computer's internet connection" . Click **OK** .

      For Mac Users: Click on the **"system preferences" icon** . Select the **"Sharing" preference pane** . Click on the **"Internet" tab** . **Start internet Sharing** .

      Turn on your Xbox 360 and attempt to connect to Xbox Live .

      Using ICS usually results in a **Moderate NAT** because the Xbox is placed on a different subnet and is "double NAT’d" .

      Method 2: Wireless Bridging (Advanced)

      Bridging two connections allows the Xbox 360 to connect via the computer's wireless card . (Note: You may disconnect yourself from the Internet using these instructions .)

      Plug one end of the Ethernet Cable into your computer, and the other end into Your Xbox 360 .

      Log in as the computer administrator . Go to the **Control Panel** , then **Network and Internet Connections**, and then **Network Connections** .

      Select your wireless network icon. Hold down the **CTRL button** and keep it held down while you select the Local Area Connection icon . Both connections should now be highlighted .

      **Right click** over one of the highlighted icons and choose the option **"Bridge Connections"** . Wait approximately 5 seconds for a new **Network bridge icon** to appear .

      Check that your computer can still browse the internet Ok. If it cannot, try rebooting the computer . If issues persist, delete the bridge icon to revert to normal .

      Turn on your Xbox 360 and attempt to connect to Xbox Live .

      Wireless bridging is a simple and inexpensive way to get wireless connectivity if you have a capable PC/Laptop next to your Xbox 360, but it is not always perfect, as performance depends heavily on your wireless adaptor's capabilities . If these advanced methods do not work, acquiring the official Microsoft Wireless Adaptor is guaranteed to work wirelessly .

      📑

      6. Summary

      Connecting your Xbox 360 to your BT Hub is generally an easy process involving the console's built-in network settings . If you are a BT customer and experience issues, remember to check your network credentials , ensure your console supports wireless (via internal card or external adapter) , and utilize the BT HomeHub control page to configure connection sharing for Xbox Live optimization . If necessary, you can enable Compatibility Mode within your Whole Home Wi-Fi settings to help resolve connection issues . Maintaining good wireless range and power cycling devices are key components of effective troubleshooting .

    • View More: BT Connect your Xbox 360 to your Hub (wireless)

  • How to connect your PlayStation3 to your BT Home Hub (Wi-Fi)

    • Welcome, BT Customer! This article will guide you step-by-step through connecting your PlayStation 3 (PS3) console to your BT Home Hub wirelessly. Once connected, you can access online features like the PlayStation Store, play multiplayer games, use the console’s browser, and access apps like Netflix .

      Connecting devices to your BT Hub via Wi-Fi is generally easy, as all BT Hubs come standard with Wi-Fi functionality . All you need is your Hub's network name and password .

      Part 1: Preparing Your BT Home Hub and Finding Your Connection Details

      Before starting the setup on your PS3, you need to gather specific information from your BT Home Hub (also referred to as an access point or router) .

      Step 1: Check Your Hub is Ready

      First, ensure your BT Hub is switched on and functioning correctly .

      Hub Light Status Check (Important!):

      **BT Smart Hub 2, BT Home Hub 4, BT Home Hub 5, or BT Home Hub 3:** For these models, the **wireless light should be off** when the Hub is operating normally. If the light is on, it indicates a problem .

      **Older BT Hubs:** If you have an older model, check that the **wireless light is on** .

      Step 2: Locate Your Hub’s Details

      You must know your wireless network name (SSID) and the wireless key (password or encryption key) . This information is typically printed on a label located on the **back or bottom of your Hub** .

      What Your Network Name (SSID) Looks Like:

      The SSID is the identification name assigned to your Wi-Fi network that appears in the list when you connect devices . Depending on your specific BT Hub model, your network name might look like one of the following examples:

      **BT Smart Hub 2:** Something like **BT-XXYYXX** .

      **BT Home Hub 4 or Hub 5:** Something like **BTHub6-ABCD** .

      **BT Home Hub 3:** Something like **BTHub5-WWWW** .

      Important Notes on Connection:

      You will be asked to enter your wireless key (password) on the PS3 .

      Make sure your PS3 console is placed **close to the Hub** during the setup process to ensure you get a good signal .

      The PS3 connects wirelessly using its built-in wireless LAN feature . You must ensure that **no Ethernet cable is connected** to the PS3 system before beginning the wireless setup . (An Ethernet cable provides a wired internet connection using the standard for connecting devices within a local area network ).

      Part 2: Connecting Your PlayStation 3 Wirelessly (Easy Setup)

      The following steps describe the typical setup procedure for connecting your PlayStation 3 (PS3) system to the internet wirelessly using the "Easy" setup method . This method is generally the fastest way to connect .

      Setting Up the Connection

      1. **Sign In:** From the PS3 home screen (XMB™ menu), sign into your PlayStation profile .

      2. **Access Settings:** Navigate one column over to the **Settings** menu .

      3. **Go to Network Settings:** Scroll down and select **(Network Settings)** .

      4. **Select Internet Connection Settings:** Choose **[Internet Connection Settings]** .
      — *Note:* If a confirmation screen appears stating that you will be disconnected from the internet, select **[Yes]** to proceed .

      5. **Enable Internet Connection:** Ensure that the **[Internet Connection]** option is set to **Enabled**. If it is already enabled, you can continue .

      6. **Select Setup Method:** Choose **[Easy]** for the connection setup .

      7. **Choose Wireless Connection:** Select **[Wireless]** .

      8. **Scan for Networks:** Select **[Scan]** . Your PS3 will now display a list of all wireless networks (access points/SSIDs) within range .
      — *Alternative Automatic Setup:* Depending on the model of PS3 system in use, you might have the option to select **[Automatic]** instead of **[Scan]** . Select **[Automatic]** when using an access point that supports automatic setup, such as AOSS™ .

      Selecting Your BT Hub

      1. **Select Your SSID:** Find and select the name of your BT Hub (the SSID) from the list . If you do not know which SSID you should use, or if your SSID isn't displayed, contact the person who set up or maintains the access point for assistance .

      2. **Check SSID Confirmation:** A screen will appear confirming the SSID (network name) you selected . Check that it is correct and press the right button on your controller to continue .

      3. **Choose Security Setting:** The PS3 will ask you to select the security settings you want to use . The security settings vary depending on the access point . Common modern security protocols used are WPA or WPA2 (Wi-Fi Protected Access) . An older standard called WEP (Wired Equivalent Privacy) is outdated and rarely used .

      4. **Enter Password (Encryption Key):** You will now be prompted to enter your Hub's password, which the PS3 refers to as the **encryption key** .
      — Use the on-screen keyboard to enter the password that you noted from the back or bottom of your BT Hub . The key is displayed as a series of asterisks [*] .
      — Once finished, confirm the entry by selecting **[Enter]** .

      5. **Confirm Settings:** A final list of settings (the network configuration) will appear. You need to double-check and confirm that the settings are correct .

      6. **Save Settings:** Select the option to save your settings .

      Part 3: Connection Test and Going Online

      Once the settings are saved, the PS3 system will attempt to connect to the internet .

      Step 1: Testing the Connection

      1. **Start Test:** Choose **[Test Connection]** .

      2. **Review Results:** If the connection is successful, the test results will show **"succeeded"** next to all test options . The system will also display information about the network .

      Step 2: What You Can Do Now

      If the test is successful, you are now all set up and can go online with your PlayStation 3 !

      **Access PSN:** To access the PlayStation Network (PSN), you must sign in with your account details or create a new Sony Entertainment Network account .

      **PSN Services:** PSN gives you immediate access to services such as online gaming, downloadable games, movies, content from the PlayStation®Store, and chat facilities .

      **Apps:** You can check out and link up various applications like Netflix .

      Part 4: Troubleshooting and Advanced Options

      If your connection test fails, follow the on-screen instructions on your PS3 to check your settings . If you continue to have trouble, consider these points.

      Checking Connection Details

      **Verify Credentials:** Double-check that your SSID (network name) and the password (encryption key) were entered correctly . If you are having trouble finding this information, ask the person who manages your internet connection in your household or contact the person who set up or maintains your BT Hub .

      **Security Type:** Ensure you selected the correct security setting (e.g., WPA, WPA2) in the PS3 setup, as security types vary depending on the access point .

      Automatic Setup Delay (If Applicable)

      If you chose the **[Automatic]** setup option (such as AOSS™), wait approximately **1 or 2 minutes** after selecting it before running the connection test . The router settings may need time to complete, and testing immediately may cause the connection to fail .

      Advanced Settings

      If the connection is unsuccessful or if directed by your Internet Service Provider (BT) or network administrator, advanced settings related to the following may need adjustment :

      **PPPoE** (Point-to-Point Protocol over Ethernet), which is often used for connecting home networks to your ISP .

      **IP address** (A unique address that identifies a device on a network) .

      **Proxy server** (A server that acts as a middleman between your device and the internet) .

      *Note:* If you are not familiar with these technical settings, you should refer to the information supplied by BT (your Internet service provider) or the instructions provided with your BT Hub .

    • View More: BT How to connect your PlayStation3 to your BT Home Hub (Wi-Fi)

  • How to connect your Nintendo Wii to your BT Home Hub (Wi-Fi)

    • Welcome, BT Customer! Are you ready to take your Nintendo Wii online? Connecting your console to the internet allows you to play with other users and access online services. Since all BT Hubs come with Wi-Fi as standard, connecting your Wii should be straightforward.

      This guide will walk you through the standard process of connecting your Nintendo Wii wirelessly to your BT Home Hub, along with specific troubleshooting steps to address common compatibility issues that sometimes arise between the Wii console and BT Hubs, such as freezing or connection errors.

      Section 1: Preparation Checklist (Gathering Your BT Hub Details)

      Before you start configuring your Wii, you need to ensure your BT Hub is set up correctly and you have the necessary details ready. You should position your Wii device close to the Hub during set-up to guarantee a good signal.

      1. Check Your BT Hub Status

      Your BT Hub must be switched on. For Newer Hubs (BT Smart Hub 2, Home Hub 4, Home Hub 5): The wireless light on these models should typically be off unless there is a specific problem. For Older Hubs (BT Home Hub 3 and previous models): Ensure the wireless light is on.

      2. Find Your Network Name and Password

      Make a note of these details, as they are usually located on the back or bottom of your Hub. Your network name (SSID) will look something like BT-XXYYXX (for a Smart Hub 2), BTHub6-ABCD (for Home Hub 4 or 5), or BTHub5-WWWW (for a Home Hub 3). All BT Hubs have Wi-Fi as standard, and you need the Hub's network name (SSID) and password to connect devices.

      3. Verify Wii Compatibility Requirements

      The Wii console is only compatible with wireless network modes that use Mixed -B/-G or Wireless-B only standards. Ensure that the SSID Broadcast feature of your router is enabled. If the console cannot detect your BT Hub network, you may need to adjust the wireless network mode settings on your Hub.

      Important Note on Keys: If your network uses WPA (Wi-Fi Protected Access) security, the password you enter is case-sensitive (for example, ‘abc’ is different from ‘ABC’). If your network uses the older WEP (Wired Equivalency Privacy) security, the key is usually hexadecimal (0-9 and a-f) and is not case-sensitive.

      Section 2: Standard Connection Setup (Search for an Access Point)

      The simplest way to connect your Wii to the BT Home Hub is by searching for your access point automatically. Use the remote control of the Wii to navigate the Wii menu and settings.

      Step 1: Access Wii Settings

      Turn on your Wii console and wait for the Wii Menu to load. Select the Wii button located in the lower left-hand corner of the screen. Select Wii Settings.

      Step 2: Navigate to Internet Settings

      In the ‘Wii System Settings’, select the blue arrow on the right to move to the second screen of options. Select the Internet button. Select Connection Settings.

      Step 3: Configure a Connection Slot

      Select one of the open connection slots, which should be indicated by ‘None’. If all three connection slots are already full, you must select one of the used connections and then choose Clear Settings > Yes before you can proceed. Select Wireless Connection. Select Search for an Access Point.

      Step 4: Select Your BT Home Hub

      The Wii console will search for and list all the wireless networks it can detect in range. Select your wireless network name (SSID) from this list. If your network is secured, you will be prompted to enter the password (wireless key) for your BT Hub. Enter the key carefully. Choose OK to confirm the password.

      Step 5: Save and Test

      Select Save to confirm your settings. When prompted, choose Yes to save the settings. The Wii will automatically perform a connection test.

      If the connection test succeeds, your Nintendo Wii should now be connected to the internet. If you are still unable to connect, double-check that you entered your SSID and wireless password correctly, and then proceed to the troubleshooting section below.

      Section 3: Troubleshooting BT Home Hub and Wii Connection Issues

      Some BT customers connecting their Wii console experience difficulties, even when other devices like a Nintendo DS or a laptop connect fine.

      1. Device Freezing vs. Error Codes

      In some cases, the Wii may freeze after about 30 seconds during the connection test instead of providing a standard error message. If your Wii locks up, you may need to try troubleshooting steps on the BT Hub itself. If the Wii *does* provide an error code (such as error code 51331 or another error code), it is recommended to visit the Nintendo support website and enter the error code number for specific guidance.

      2. Adjusting the Wireless Channel on the BT Hub

      Changing the wireless channel on the router can sometimes make a big difference with the Wii for unknown reasons. If you have access to your BT Hub setup, you can try changing the channel. One user reported finding that the higher channels started giving the specific error code 51331, suggesting experimentation with different channels may be necessary.

      3. Checking Wireless Mode (802.11b/g Settings)

      The Wii works with 802.11b/g Mixed Mode or 802.11b only. Standard 802.11g allows speeds of up to 54 Mbps. If an older 802.11b device (like the Wii) connects, the network speed may drop back to 802.11b speeds (11 Mbps). If you are having severe connection difficulties, you may need to try changing the interface type on your BT Hub from 802.11b/g to 802.11b. One BT customer found that changing the interface type to 802.11b allowed the Wii to successfully get past the connection test. Some older models of the BT Home Hub might have included an option to "disable turbo," which was suspected to relate to speed compatibility problems when the hub dropped back to 802.11b for the Wii.

      4. Clearing and Resetting Connections

      If you are having persistent issues, consider resetting the Wii network settings back to factory defaults and starting the connection process over.

      5. WPS Button (Quick Connect)

      If your specific BT Hub model supports WPS (Wi-Fi Protected Setup), pressing the WPS button on the Hub is a quick way to connect devices.

      Section 4: Manual Setup (For Advanced Users or Persistent Issues)

      Manual Setup is intended for users who have a unique home network setup, such as those who need to specify primary and secondary DNS, or who have static IPs assigned to their wireless router. It is highly recommended that you try the "Search for an Access Point" feature first.

      To enter Manual Setup, follow Steps 1 through 3 in Section 2, and then select Manual Setup instead of Search for an Access Point.

      1. Entering Network Identification (SSID)

      The SSID (Service Set Identifier) is the name of your wireless network (the BT Hub name). Enter this exact sequence of up to 32 letters or numbers.

      2. Selecting Security Type and Key

      You must select the Type of Security used by your BT Home Hub, either WEP or WPA.

      WEP (Wired Equivalency Privacy) and WPA (WiFi Protected Access) are the security settings used to protect wireless networks. Select the correct button matching your security type and enter the Key (passphrase) used for securely accessing your BT Hub.

      3. Setting IP Address and DNS (TCP/IP Properties)

      The majority of users should select Auto-Obtain IP Address and Auto-Obtain DNS on the Wii console’s screen, allowing the Hub to assign these settings automatically.

      Setting a Static IP Address for the Wii: Once you have obtained your computer’s current IP address, you can create a unique IP address for the Wii. You should increase the last three digits of your computer’s IP address by one number (e.g., if the computer’s IP is 192.168.1.111, change it to 192.168.1.112) and enter this new number into the manual settings screen of the Wii console. Subnet Mask and Default Gateway: Enter the information for the Subnet mask and Default gateway into the Wii console exactly as it appears on your computer’s TCP/IP properties. DNS Settings: If your computer uses specific DNS server addresses (Preferred DNS server and Alternate DNS server), enter this information into the Wii console exactly as it appears.

      4. Adjusting the MTU Value

      The MTU (Maximum Transmission Unit) specifies the largest amount of data that can be sent over the network. While usually not required for a connection, if you are having persistent connection trouble, setting the MTU Value to '1500' may help solve the issue.

      5. Saving and Testing Manual Settings

      Select Save followed by OK to save the manual connection settings. Select OK again to begin the automatic connection test.

      If you are successful, your Wii is now connected to the BT Home Hub and ready for online access!

      Additional Assistance

      While this article focuses on connecting the Wii to your BT Hub via Wi-Fi, the Wii console also supports a wired connection if you use a specific Wii LAN adapter plugged into the USB port on the back of the console. If Wi-Fi consistently fails, connecting via a wired connection can be a useful alternative.

    • View More: BT How to connect your Nintendo Wii to your BT Home Hub (Wi-Fi)

  • How to connect your Sony PSP to your BT Home Hub (Wi-Fi)

    • 💻

      Welcome, BT Customer! Connecting older devices like the Sony PlayStation® Portable (PSP™) to modern Wi-Fi routers, such as your BT Home Hub, can sometimes be tricky. Modern BT Home Hubs often use advanced security protocols (like WPA2/WPA3) that the classic PSP hardware might not fully support.

      Fortunately, by making a small, temporary adjustment within your BT Hub Manager, you can often allow your PSP to connect. This comprehensive guide is designed specifically for BT customers and will walk you through the necessary changes on your BT Home Hub and the step-by-step setup on your PSP, enabling you to browse web pages, download games, and play multiplayer games online.

      Section 1: Understanding the Connection Challenge

      If you have tried connecting your PSP to your BT Home Hub without success, you are not alone. The core of the problem lies in security and wireless standards:

      1. Security Incompatibility: Modern routers often use WPA2 or WPA3 security protocols by default. Many PSP models were developed before WPA2 became common, meaning they only natively support older security standards, primarily WPA or WEP. If your wireless network name (SSID) appears on the PSP but the security setting reads "Not Supported" or is greyed out, this typically means the PSP cannot handle your current security protocol.

      2. Wireless Protocol: The PSP supports older Wi-Fi protocols, specifically 802.11b and 802.11g. If your router is configured to run on newer, faster protocols only (like 802.11n), your PSP may not be able to connect or may encounter time-out errors. It is suggested to check that the '802.11g operation only' setting is disabled.

      To connect your PSP to your BT Home Hub, we need to temporarily adjust the Hub’s wireless settings to accommodate these older protocols.

      Section 2: Preparing Your BT Home Hub via Hub Manager

      The key to fixing this compatibility issue is accessing your BT Hub Manager. The Hub Manager allows you to manage your Hub’s settings and get the best WiFi set-up.

      Step 2.1: Accessing the BT Hub Manager

      1. Open a new web browser on your device.

      2. In the address bar, type either 192.168.1.254, or http://bthomehub.home. This works for all BT routers.

      3. This will open the Hub Manager.

      4. If you want to make any changes to the Hub settings, you will need the admin password. You can find the default admin password on the back of your Hub if you haven't updated it.

      Step 2.2: Adjusting Wireless Security (The Fix)

      Once you are on the settings tab in the BT Hub Manager, head over to Advanced Settings, then go to continue to advanced settings, and select Wireless settings.

      Crucial Router Change: Enabling WPA or Mixed Mode

      The most common solution is modifying the WPA2 security encryption to WPA (Wi-Fi Protected Access). Ideally, setting it to **WPA/WPA2 Mixed Mode** maintains WPA2 security for newer devices while allowing the older PSP to connect.

      1. Navigate to the Advanced Settings section of the Hub Manager.

      2. Select Wireless settings.

      3. Change the security protocol setting for your main Wi-Fi band (usually 2.4 GHz):

      a. Option A (Recommended): Select the option for WPA/WPA2 Mixed Mode, if available.

      b. Option B (If Mixed Mode isn't available): Select WPA. Note that WPA means Wi-Fi Protected Access.

      Note on Router Changes: If you select WPA, you will be asked to reset your network password. When changing to WPA, you might need to ensure the new password is between 8 and 63 characters long. Your BT Hub will likely need to restart after applying new settings.

      It is generally not recommended to leave the router unsecured for an extended period.

      Alternative Solution: Using a Guest Network

      If you prefer not to lower the security of your main home Wi-Fi network, configure a Guest Network on your BT Hub.

      1. In the Hub Manager, configure the guest network.

      2. Set the guest network's security option to TKIP or WPA. Some suggest setting the security option to ‘none’ (Open network) for compatibility, but this is a security risk.

      3. If you choose 'none' for security, you should uncheck the option to enable SSID signal (hide the network name) so others cannot easily find it, and you must manually enter the SSID on your PSP.

      Section 3: Connecting Your Sony PSP™ to the Network

      Once your BT Home Hub is configured, proceed with the PSP setup. This works on all PSP models, including the PSP 1000 and PSP Go.

      Step 3.1: Initial PSP Setup and WLAN Switch

      1. Ensure your PSP's WLAN switch is physically turned ON. If the switch is off, the connection will be lost.

      2. If you are in a game, press the “Home” button. Select “yes” to quit the game and proceed to the main menu.

      3. On the main navigational area, press the left arrow button repeatedly until you reach the "Settings" tab.

      4. Use the down arrow to select Network Settings.

      5. Press the X button to open Network Settings.

      Step 3.2: Setting Up the New Connection

      1. Select Infrastructure Mode (used for an Internet connection through a router, not “ad hoc” PSP-to-PSP communication). Press X to proceed.

      2. Select [New Connection] and press X.

      3. In the WLAN Settings screen, select Scan. The PSP will scan for Wi-Fi networks.

      4. Select your BT Home Hub’s wireless network name (SSID) from the list. If your network name is listed but greyed out, you must return to the BT Hub Manager to adjust settings.

      5. Confirm your selected SSID by pressing the right button on your device.

      Step 3.3: Configuring Security and Password

      1. Select the security setting of your wireless network. The PSP usually highlights the security setting used by the router (which should now be WPA or WPA/WPA2 Mixed Mode). Press the right button to proceed.

      2. Press the X button to enter the network security key or password.

      3. Enter your network password, then press the "Enter" or START button.

      4. Press the right arrow to continue after the password confirmation screen.

      Step 3.4: Finalizing and Testing the Connection

      1. Select “Easy” by pressing the right arrow.

      2. If you are satisfied with the connection name displayed, press right again.

      3. Once the Setting List is displayed, press right.

      4. Press X to save the settings.

      5. Press X to start the test connection.

      If the connection is successful, the PSP will display details, confirming it found the IP address and has Internet connectivity. You can now use your PSP's Internet-related features, such as browsing web pages and downloading games.

      If you see an error such as "A connection error has occurred. The attempt to obtain the IP address timed out," this indicates a configuration issue, and you should review your BT Home Hub settings.

      Section 4: Advanced Troubleshooting and Tips

      If you continue to experience connectivity issues with your BT Home Hub and your PSP, here are more advanced checks:

      Troubleshooting Security and Protocol Errors

      If your PSP shows errors like “security is not supported,” this is a common issue pointing to WPA2/WPA3 encryption. You need to change the Wi-Fi encryption from WPA2 to WPA.

      If the PSP begins "exchanging key information" and then times out, this usually indicates an issue with the security protocol selected on your router.

      The PSP is limited to 802.11b and 802.11g standards. Check that the "802.11g operation only" setting is *disabled* within your BT Hub's wireless settings to ensure backwards compatibility.

      If the PSP says "please only enter hexadecimals" while setting a WPA password, this indicates the WPA password may be incompatible with the PSP’s security implementation.

      If You Need Further Assistance with Your BT Hub

      If you encounter issues managing your router settings, remember that the BT Hub Manager allows comprehensive management of settings, including Access Control, Smart Setup, and Port Forwarding.

      By carefully adjusting the security settings on your BT Home Hub and following the infrastructure mode steps on your PSP, you should be able to enjoy the online capabilities of your Sony PlayStation Portable.

    • View More: BT How to connect your Sony PSP to your BT Home Hub (Wi-Fi)

  • How to connect your Nintendo DS to your BT Home Hub (Wi-Fi)

    • Welcome, BT Customer! This article is designed to help you connect your Nintendo DS or DS Lite handheld console to your home internet, specifically using your **BT Home Hub** or **BT Smart Hub**.

      Connecting older devices like the Nintendo DS (which includes the original DS and the DS Lite) to modern Wi-Fi routers, such as those distributed by BT, presents a unique challenge because the consoles use obsolete technology. The original Nintendo DS and DS Lite models can only connect using the **WEP** security protocol or completely **open (passwordless)** networks. Modern BT Home Hubs typically use stronger, incompatible encryption methods like WPA2.

      Before beginning, please note that the official **Nintendo Wi-Fi Connection service was discontinued on May 20, 2014**. While you can still connect your DS to your internet network, you will need to perform an additional step involving fan-made servers (like Wiimmfi) to access online gameplay features.

      Section 1: Understanding the Compatibility Challenge

      The core difficulty in connecting a Nintendo DS or DS Lite to a modern BT Hub lies in the console’s networking limitations.

      What the Nintendo DS Needs

      Security Protocol: The DS and DS Lite can only connect to networks secured with **WEP** (Wired Equivalent Privacy) encryption or those that are **completely open (passwordless)**. They cannot handle security protocols more advanced than WEP.

      Frequency Band: The network must be operating in the **2.4 GHz** frequency band. Newer 5 GHz Wi-Fi bands will not work.

      Wireless Standard: The access point needs to support **802.11b** clients.

      The BT Home Hub Context

      BT distributes a family of wireless residential gateway router modems, commonly known as the BT Home Hub or, more recently, the BT Smart Hub. Modern BT Hubs usually run on much stronger encryption like **WPA2**. All models since the Home Hub 4 are dual-band (2.4 GHz and 5 GHz).

      BT Home Hub Model Wi-Fi Standards Supported Notes on Connectivity
      Home Hub 1.0 & 1.5 802.11b/g Supports 802.11b (which the DS needs). These older models support WEP security.
      Home Hub 2.0 802.11b/g/n Supports 802.11b. Supports WEP and WPA protocols. Note: One customer reported facing **Error Code 51300** with the Home Hub v2.0 even when set to WEP 64bit.
      Home Hub 3, 4, 5, Smart Hub 802.11b/g/n/ac These typically use robust WPA2 security by default. All models since Home Hub 4 are dual-band (2.4 GHz and 5 GHz).

      Understanding Error Code 51300

      If your BT Hub is set to WPA2 (which is default for security), your DS Lite will likely fail to connect. If the connection test is unsuccessful, you may receive **Error Code 51300**. This error usually means the security code or network name entered on the Nintendo DS is not the same one the router is set to. This code often appears when the router's security type is fundamentally incompatible with the DS (like WPA2).

      If there is a **gray padlock** next to your network name when searching for an access point on the DS, this indicates the router is using a security type incompatible with the Nintendo DS, likely WPA2.

      Section 2: Recommended Solutions for BT Customers

      Because robust security (WPA2) is vital for your network’s safety and is the default on your BT Home Hub or Smart Hub, manually reconfiguring the primary router carries risks. Here are your options:

      Solution A: Temporarily Adjusting Your Primary BT Hub’s Security (High Risk)

      This method requires logging into your BT Hub’s configuration software (often accessible via the address File://192.168.1.254 on older hubs). You must find the wireless settings for the **2.4 GHz** band and temporarily change the security protocol to **WEP** or make the connection **Open (Passwordless)**. You must also confirm that the 2.4 GHz settings allow for **802.11b** connections.

      CRITICAL SECURITY WARNING: An open Wi-Fi connection or one secured only by WEP is **extremely vulnerable to attack** or unauthorized use by neighbors. You must set the original secure password (WPA2/WPA) back up **immediately after you finish playing online**. To add a slight layer of protection while open, you can opt to hide your 2.4 GHz SSID (network name) and add a MAC filter, although professional hackers can easily bypass these measures.

      Solution B: Using an Older WEP-Capable Router (More Secure Alternative)

      This is generally the safer route. You connect an older router that supports WEP to your existing BT Home Hub via an Ethernet cable.

      Acquire an old router capable of broadcasting a signal using the **WEP** security protocol.

      Connect this old router to an Ethernet port on your BT Home Hub.

      Configure the secondary router to broadcast a WEP-secured Wi-Fi signal on the 2.4 GHz band.

      Connect your Nintendo DS to this WEP-enabled network. One customer found this solution worked when their DS Lite failed to connect directly to their BT Home Hub v2.0, even on WEP.

      While this method is more secure than opening your primary BT Hub network, **WEP security is inherently weak**. You should still **turn off the secondary router when you are not playing** to mitigate risk.

      Solution C: Using a Passwordless Hotspot (Non-BT Hardware)

      You can use a temporary hotspot, provided it operates on 2.4 GHz and allows passwordless connections:

      Android Hotspot: Some older Android phones can broadcast a hotspot **without a password** in the 2.4 GHz band, which is necessary for the DS. Note that iPhones and modern Windows 10/11 computers typically require a password for hotspots, making them incompatible.

      Linux PC Hotspot: You can use a computer running Linux (like Ubuntu) and a compatible Wi-Fi USB adapter that supports 2.4 GHz and 802.11b to create a passwordless hotspot. This process usually requires setting up Internet Connection Sharing (ICS).

      Nintendo Wi-Fi USB Connector: This adapter, developed by Nintendo and Buffalo Technology, allowed the DS and Wii to connect via a broadband-connected PC. However, the device was **discontinued**. It was officially supported only on Windows XP and, later, Windows Vista. It is not a simple plug-and-play solution and requires specific drivers.

      Section 3: Step-by-Step DS Connection Guide

      Once you have configured a compatible WEP-secured or open network on your BT Home Hub (or a dedicated secondary access point) on the 2.4 GHz band, follow these steps on your Nintendo DS or DSi:

      Initial Connection Setup on the DS

      Step 1: Insert an Online-Capable Game: Turn on your Nintendo DS with a game that supports online play (Nintendo Wi-Fi Connection compatible) inserted.

      Step 2: Access WFC Settings: Navigate to the game’s main menu and tap or select **Nintendo WFC Settings**.

      Step 3: Connection Settings: On the next screen, tap **Nintendo Wi-Fi Connection Settings**.

      Step 4: Select a Connection File: Tap any connection file labeled **None**. If all slots are full, select **Erase Settings** (or **Clear Settings** on DSi) under an existing connection to create an empty slot.

      Step 5: Search for Access Point: Tap **Search for an Access Point**. The DS will start scanning for wireless networks within range. If you receive the error message "No Compatible Access Points Within Range," the network signal or security is incompatible.

      Step 6: Select Your Network: Tap on the name of your configured wireless network (SSID). Remember: If you see a **gray padlock**, the security is incompatible.

      Step 7: Enter Password (If applicable): If you configured the router for **WEP** security (Solution A or B), enter the WEP security key using the onscreen keyboard. Tap **OK** once done. If the network is open, skip this step.

      Step 8: Test Settings: Tap **OK** on the pop-up box to start the connection test.

      Step 9: Connection Successful: If the settings are correct, you should see a successful connection message, confirming your Nintendo DS or DSi is connected to the wireless network.

      If you receive **Error Code 51300** during the test, return to the settings and double-check the WEP key. The key is **case sensitive**.

      Section 4: Accessing Online Gameplay (The Post-2014 Reality)

      Since the official Nintendo Wi-Fi Connection service was shut down in 2014, connecting your DS to your BT Hub only solves the local hardware issue. To access online multiplayer or features, you must use a community-made server. Fan revival services, such as **Wiimmfi**, replicate the original online functionality for many games and have been operational since shortly before the official shutdown.

      Redirecting to a Custom Server

      Go back into the Nintendo Wi-Fi Connection settings where your successful connection profile is saved.

      Find the option to manually enter **DNS** settings.

      Input the custom DNS details provided by the community server (e.g., Wiimmfi).

      Save the settings. Once saved, you can connect with other DS console players and users of emulators like Melon or iOS Delta, as they all connect to the same fan-run server.

      Summary of Key Technical Requirements for BT Customers

      To successfully connect your Nintendo DS or DS Lite to your BT Home Hub or Smart Hub, the access point you choose must meet these strict criteria:

      Requirement Details
      Security Must be **WEP** or **Open** (passwordless).
      Frequency Must be **2.4 GHz**.
      Standard Must support **802.11b**.
      Online Play Requires manually entering custom **DNS settings** to reach fan servers like Wiimmfi.
    • View More: BT How to connect your Nintendo DS to your BT Home Hub (Wi-Fi)

  • Connecting your PlayStation 3 to your Sky wireless router

    • Whether you're gaming online, streaming media, or downloading updates, connecting your PlayStation 3 (PS3) to Sky Broadband is essential. This guide is tailored for Sky customers in the UK and covers both wired and wireless methods, plus troubleshooting tips.

      🛠️ Before You Begin

      Your Sky wireless router is set up and online.
      Your Sky Broadband activation date has passed.
      Your PS3 is powered on and within range of your router.
      Your WiFi password is handy (printed on your Sky Hub).

      🔌 Option 1: Wired Connection

      This method offers better speed and reliability. Use it if your router is close to your PS3.

      Plug one end of the Ethernet cable into your Sky Hub and the other into the PS3.
      Go to Settings > Network Settings on your PS3.
      Select Internet Connection Settings and confirm with Yes.
      Choose Easy setup and then Wired connection.
      Skip proxy server by selecting Do Not Use.
      Save settings and run the connection test.

      📶 Option 2: Wireless Connection

      Use this if your router is in another room or you prefer fewer cables.

      Unplug any Ethernet cable from the PS3.
      Go to Settings > Network Settings.
      Select Internet Connection Settings and confirm with Yes.
      Choose Easy setup and then Wireless.
      Scan for networks and select your Sky SSID.
      Enter your WiFi password (case-sensitive).
      Skip proxy server and save settings.
      Run the connection test.

      🧩 Troubleshooting Tips

      Double-check your WiFi password for typos.
      Restart your PS3 and router.
      Move your PS3 closer to the router.
      Check Sky Broadband Shield settings to ensure gaming isn’t blocked.
      Try a wired connection if WiFi fails.

      🧠 Advanced Settings (Optional)

      If you prefer manual setup, choose Custom instead of Easy. Use Automatic for most fields unless advised otherwise.

      🧪 Connection Test Results Explained

      Test Item Expected Result
      IP Address Succeeded
      Internet Connection Succeeded
      PlayStation Network Succeeded

      If any test fails, recheck settings, restart devices, or switch between wired and wireless.

      🧰 Additional Resources

      Sky Help: Connect Devices
      PlayStation Support

      📝 Summary

      Wired connections offer better stability, but wireless is easy to set up. Troubleshooting includes checking passwords, restarting devices, and adjusting Sky Shield settings. Your Sky Hub’s label shows your SSID and password, and Sky’s online tools can help manage your broadband settings.

    • View More: Sky Connecting your PlayStation 3 to your Sky wireless router

  • Connecting your PSP (PlayStation Portable) to your Sky wireless router

    • Quick Answer: To connect your PSP to a Sky wireless router, enable WLAN on your PSP, scan for your Sky network, select WPA security, enter your Wi-Fi password, and save the settings. You may need to change your router’s security mode to WPA/WPA2 mixed mode.

      🧰 What You’ll Need

      ✔ A working Sky broadband connection
      ✔ Your Sky wireless router switched on and connected to the internet
      ✔ Your PSP fully charged or plugged in
      ✔ Your Sky Wi-Fi network name (SSID) and password (found on your router label)

      🔌 Step-by-Step: Connecting Your PSP to Sky Wi-Fi

      1. Turn on the WLAN switch on your PSP
      2. Go to Settings > Network Settings > Infrastructure Mode
      3. Select [New Connection] and choose Scan
      4. Select your Sky network name (SSID)
      5. Choose WPA-PSK (AES) as the security type
      6. Enter your Sky Wi-Fi password (Network Key)
      7. Select Easy setup and save
      8. Test the connection

      🔐 Adjusting Your Sky Router Settings

      If your PSP fails to connect or shows “Not Supported,” your router may be using WPA2-only security. Here’s how to fix it:

      1. Open a browser and go to 192.168.0.1
      2. Log in using your router’s admin credentials
      3. Go to the Wi-Fi settings tab
      4. Change security mode to WPA/WPA2-PSK (Mixed Mode)
      5. Save and restart your router

      🧪 Troubleshooting Tips

      ❌ PSP can’t find the network: move closer, check WLAN switch, ensure SSID is visible
      ❌ Connection test fails: recheck password, ensure mixed mode is enabled
      ❌ “Not Supported” error: switch router to WPA/WPA2 mixed mode
      ❌ Weak signal: use 2.4GHz band, avoid interference

      📶 Tips for Better Wi-Fi Performance

      📍 Place your router centrally and elevated
      📍 Avoid metal objects and microwaves nearby
      📍 Use 2.4GHz band for PSP compatibility

      📋 Summary of PSP Wi-Fi Setup Steps

      StepAction
      1Turn on WLAN switch
      2Go to Network Settings > Infrastructure Mode
      3Create New Connection > Scan
      4Select your Sky SSID
      5Choose WPA-PSK (AES)
      6Enter Wi-Fi password
      7Select Easy setup
      8Save and test connection

      🧑‍💻 Need More Help?

      Sky offers support through:

      Sky Help Centre – Device Setup

      🕹 Final Notes for PSP Users

      🕹 PSPs don’t support WPA2-only networks
      🕹 Use WPA/WPA2 mixed mode for compatibility
      🕹 Firmware version 6.61 is recommended
    • View More: Sky Connecting your PSP (PlayStation Portable) to your Sky wireless router

  • Connecting your Xbox 360 to your Sky wireless router

    • Quick Answer: To connect your Xbox 360 to your Sky wireless router, use either an Ethernet cable for a wired setup or a wireless adapter for Wi-Fi. Make sure your Sky Broadband is active and your router is powered on.

      🧰 What You’ll Need

      A working Sky Broadband connection

      Your Sky wireless router (Sky Hub or Sky Q Hub)

      Your Xbox 360 console

      An Ethernet cable or Xbox 360 wireless adapter

      Tip: Your Sky router’s Wi-Fi name and password are printed on the back or bottom of the device unless you've changed them.

      🔌 Option 1: Wired Connection (Recommended)

      Wired connections offer faster speeds and fewer interruptions—ideal for gaming.

      Power on your Xbox 360 and Sky router.

      Plug one end of the Ethernet cable into the yellow LAN port on the Sky router, and the other into your Xbox 360.

      On your Xbox 360, go to My Xbox > System Settings > Network Settings.

      Select Wired Network and choose Test Xbox Live Connection.

      If successful, you’ll see a green checkmark confirming the connection.

      📶 Option 2: Wireless Connection

      If you prefer fewer cables, a wireless setup is possible.

      Turn on your Xbox 360 and Sky router.

      Go to My Xbox > System Settings > Network Settings and select Wireless Network.

      Choose your Sky Wi-Fi name and enter the password.

      Select Test Xbox Live Connection to confirm success.

      Note: If your Xbox can’t find the network, move it closer to the router or reduce interference.

      🔒 Sky Broadband Shield Settings

      Sky Broadband Shield may block Xbox Live if parental controls are too strict.

      Visit Sky Broadband Shield and sign in.

      Check your filter level. If set to PG, change it to 13+ or 18+.

      🛠 Troubleshooting Common Issues

      Xbox Can’t Connect to Wi-Fi

      Double-check your Wi-Fi password.

      Restart your Xbox and router.

      Test another device on the same Wi-Fi.

      Xbox Live Test Fails

      Check your broadband status at Sky Service Checker.

      Update your Xbox 360 system software.

      Reduce interference from other electronics.

      🧪 Advanced: Using a Wireless Bridge

      If your Xbox 360 lacks built-in Wi-Fi and you don’t have an adapter, a wireless bridge can help.

      Connect the bridge to a PC and configure it with your Sky Wi-Fi details.

      Connect the bridge to your Xbox via Ethernet.

      Test the connection from System Settings > Network Settings.

      📦 Setting Up Your Sky Router

      Connect the router to the master phone socket using the microfilter.

      Plug in the power adapter and switch it on.

      Wait for the power and internet lights to turn solid green.

      🧑‍💻 Xbox Live Account Setup

      Go to Xbox Live > Join Xbox Live and follow the prompts.

      Choose a subscription tier (Free or Xbox Live Gold).

      Download any system updates when prompted.

      🧾 Summary Checklist

      Task Wired Wireless
      Sky Broadband active ✅ ✅
      Router powered on ✅ ✅
      Ethernet cable ✅ ❌
      Wireless adapter ❌ ✅
      Xbox Live account ✅ ✅
      Broadband Shield settings ✅ ✅
      Sources:

      • Sky Help: Connect devices to Sky Broadband
      • YouTube: How to Connect Xbox 360 to Router

    • View More: Sky Connecting your Xbox 360 to your Sky wireless router

  • Connecting your Nintendo Wii wirelessly

    • 💡Quick answer: Go to Wii Settings > Internet > Connection Settings, choose a wireless connection, select your Sky network, enter your WiFi password, and test the connection.

      What You’ll Need

      Nintendo Wii console and remote

      Sky Broadband router (Sky Hub)

      Your WiFi name (SSID) and password (on router label)

      Step-by-Step: Connect Your Wii to Sky WiFi

      From the Wii Menu, click the Wii button > Wii Settings

      Go to Page 2 > Internet > Connection Settings

      Select an empty slot > Wireless Connection > Search for Access Point

      Choose your Sky network name (SSID)

      Enter your WiFi password and press OK

      Test the connection and update if prompted

      WiFi Security Settings

      Sky routers use WPA2 by default. If your Wii struggles to connect:

      Try switching to WPA or WEP in your Sky Hub settings

      Update your Wii system software

      Access your router settings at Sky Hub Manager.

      Manual Setup (If Auto Fails)

      Choose Manual Setup in Connection Settings

      Enter SSID, security type (WPA/WEP), and password

      Select Auto-Obtain IP and DNS

      Save and test the connection

      Troubleshooting Tips

      Wii can’t find your Sky network?

      Move the Wii closer to the router

      Ensure the router is broadcasting WiFi

      Check if SSID is hidden in Sky Hub Manager

      Connection test fails?

      Double-check your password

      Restart both Wii and router

      Try Manual Setup

      Check Sky Broadband Shield settings

      Adjust Broadband Shield at Sky Broadband Shield.

      Keep Your Connection Stable

      Use a wired LAN adapter if possible

      Avoid peak hours for gaming

      Keep devices away from interference (microwaves, cordless phones)

      Parental Controls and Online Safety

      Sky Broadband Shield may block online gaming. Adjust filter levels to allow access.

      You can also set up Wii Parental Controls for added safety.

      Summary Checklist

      TaskAction
      Access Wii SettingsWii Menu > Wii Button > Internet
      Choose ConnectionSelect empty slot > Wireless Connection
      Find NetworkSearch for Access Point > Select Sky SSID
      Enter PasswordUse on-screen keyboard
      Test ConnectionConfirm and update if prompted
      TroubleshootCheck password, move closer, adjust router settings

      Helpful Links

      Sky Help: Connecting Devices

      Nintendo UK: Wii Wireless Setup

      The Techy Life: Wii WiFi Guide

    • View More: Sky Connecting your Nintendo Wii wirelessly

  • Connecting your Nintendo DSi to your Sky wireless router

    • If you're a Sky Broadband customer in the UK and want to connect your Nintendo DSi to the internet, this guide walks you through the process using simple steps. You'll be able to access the Nintendo DSi Shop, browse the web, and enjoy online gaming.

      🧰 What You’ll Need Before You Start

      A working Sky Broadband connection
      Your Sky wireless router (Sky Hub or Sky Q Hub)
      Your WiFi network name and password (printed on your router)
      A charged Nintendo DSi

      🔌 Step-by-Step: Connecting Your Nintendo DSi to Sky WiFi

      Turn on your Nintendo DSi
      Tap the System Settings icon
      Go to Page 3 and tap Internet
      Select Connection Settings > Advanced Setup
      Choose an empty slot and tap Search for an Access Point
      Select your Sky network name (e.g., SKY12345)
      Enter your WiFi password (case-sensitive)
      Confirm WPA-PSK (TKIP) security if prompted
      Run the connection test and tap OK if successful

      🛠️ Troubleshooting Tips for Sky Customers

      Double-check your WiFi name and password
      Move closer to your Sky Hub
      Restart your router and wait for green lights
      Adjust Sky Broadband Shield settings via Sky Broadband Shield
      Update your DSi firmware if needed

      🔐 Understanding Sky Router Security Settings

      The DSi supports WEP and WPA-PSK (TKIP), but not WPA2-only. If your Sky router uses WPA2-only, switch to mixed mode:

      Go to 192.168.0.1 in a browser
      Login (username: admin, password: sky)
      Navigate to Wireless Settings
      Set security to WPA-PSK + WPA2-PSK (Mixed Mode)
      Save changes

      📶 What If My DSi Still Won’t Connect?

      Test your Sky WiFi with another device
      Contact Sky support if only the DSi is affected

      🧒 Parental Controls and Online Safety

      Sky Broadband Shield may block online gaming. To allow DSi access:

      Set filter level to 13+ or Custom
      Ensure Online Games are allowed

      📦 Still Setting Up Your Sky Broadband?

      Connect your Sky Hub to the master socket
      Plug in the power and wait for green lights
      Check your activation date via your Sky account
      Visit Sky’s setup guide for help

      🧭 Summary: Quick Setup Checklist

      StepAction
      1Turn on your DSi
      2Go to System Settings > Internet
      3Tap Connection Settings > Advanced Setup
      4Choose an empty slot
      5Search for your Sky WiFi network
      6Enter your WiFi password
      7Confirm WPA-PSK (TKIP) security
      8Test and save the connection

      📞 Need More Help?

      Contact Sky support via sky.com/contact-us
      Check Nintendo’s DSi support page
    • View More: Sky Connecting your Nintendo DSi to your Sky wireless router

  • Connecting your Nintendo Wii wirelessly

    • These instructions will help you connect your Nintendo Wii to O2 Home Broadband wirelessly. The Wii has wireless built in, and it's usually easy to get it all working.



      Make sure the DSL light on the O2 wireless box is lit green.  Then follow these steps:

       

      1. Turn on your Wii.

      2. On the main menu, click the 'Wii' button in the bottom left corner.

      3. You'll see the settings screen. Click on 'Wii Settings'.

      4. Now, in 'Wii System Settings', click the blue arrow on the right to see the second screen of options.

      5. Click the 'Internet' button.

      6. Select 'Connection Settings'.

      7. Select an open connection from the list that appear. Open connections will have 'None' next to them.

      8. Select 'Wireless Connection'.

      9. Click 'Search for an Access Point'.

      10. Wait while your console searches for wireless networks.

      11. Once it's finished the search, click 'OK' to choose which network to connect to.

      12. The list of networks should include the name printed on the bottom of your O2 wireless box. Choose that name.

      13. You'll be asked to enter a security code before you can connect. Enter the WEP key printed on the bottom of your O2 wireless box.

      14. Click 'Save' and then 'OK' to save your connection settings.

      15. Select 'OK' again to test the connection.

       

      Once the test succeeds, you'll be online and all ready to go.

       

      Getting extra help

       

      If you have any problems getting connected, please refer to your Wii's instructions, and the advice on the Nintendo website. See the 'Related Links' below, for a good starting point.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      Nintendo online help
    • View More: O2 Connecting your Nintendo Wii wirelessly

  • Connecting your Nintendo Wii with a cable

    • These instructions will help you connect your Nintendo Wii to O2 Home Broadband with a cable. You'll need to buy the optional Nintendo Wii LAN Adapter in order to do this.



      If you don't want to do this, you could connect wirelessly instead. The Wii has wireless built in, so you can connect to O2 Home Broadband without buying any new equipment.



      If you still want to go ahead and use a cable, follow these instructions. As well as the Nintendo Wii LAN Adapter, you’ll need a standard network cable. You can use the yellow Ethernet cable we sent you when you first joined O2 Home Broadband. Or most computer shops will be able to sell you one (it can be any colour you like).



      Make sure the DSL/Broadband light on the O2 wireless box is lit green.  Then follow these steps:

       

      1. With your Wii turned off, plug the Wii LAN Adapter into the USB port on the back of the Wii console.

      2. Plug one end of the Ethernet cable into one of the yellow sockets on the back of the O2 wireless box.

      3. Plug the other end of the Ethernet cable into the socket on the LAN Adapter.

      4. Turn on your Wii.

      5. On the main menu, click the 'Wii' button in the bottom left corner.

      6. You'll see the settings screen. Click on 'Wii Settings'.

      7. Now, in 'Wii System Settings', click the blue arrow on the right to see the second screen of options.

      8. Click the 'Internet' button.

      9. Select 'Connection Settings'.

      10. Select an open connection from the list that appear. Open connections will have None next to them.

      11. Select 'Wired Connection'.

      12. Click 'OK' on the next screen.

      13. Your console will try to connect to the O2 wireless box.

       

      Once this succeeds, you'll be online and all ready to go.

       

      Getting more help

       

      If you run into problems getting online with your Wii, please refer to the instructions and advice from Nintendo. Their website is an excellent place to start – please see the 'Related Links' below, for more information.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

       

      RELATED LINKS

       

      Nintendo online help
    • View More: O2 Connecting your Nintendo Wii with a cable

  • Connecting your Xbox 360 with a cable

    • These instructions will help you connect your Xbox 360 to O2 Home Broadband using a standard network cable.

       

      You'll need a standard network cable to get your Xbox 360 online. You can use the yellow Ethernet cable we sent you when you first joined O2 Home Broadband. Or most computer shops will be able to sell you one.



      First, make sure the DSL light on the O2 wireless box is lit green.

       

      Then follow these steps:

       

      1. Check your Xbox 360 doesn't have a disk in, and that it's turned off.

      2. Plug one end of the Ethernet cable into one of the yellow sockets on the back of the O2 wireless box.

      3. Plug the other end of the Ethernet cable into your Xbox 360's network socket. This is the same shape as the yellow sockets on the O2 wireless box.

      4. Turn on your Xbox 360.

      5. You'll need to do one of two things:



      - If you've already used your Xbox 360, the dashboard will open to the 'Xbox Live' area. Choose the Xbox Live banner. Once you see the 'Xbox Live Marketplace', you'll know you're connected to the Internet.



      - If you haven't turned on your Xbox 360 before, you need to create a new gamer profile. It's pretty straightforward – if you need help, please see the link to the Microsoft website in the 'Related Links'.

       

      That's it – you're connected to the Internet.

       

      Extra help

       

      If you have problems getting your Xbox 360 connected, please refer to the instructions that came with your console, and Microsoft's troubleshooting advice. The Xbox 360 website is a good place to start – see the 'Related Links', below.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      Xbox 360 support from Microsoft
    • View More: O2 Connecting your Xbox 360 with a cable

  • Connecting your Xbox 360 wirelessly

    • These instructions will help you connect your Xbox 360 to O2 Home Broadband wirelessly. You can go online with a cable too – this is usually the better option if you want to play games, because it can let you react slightly faster to the action on screen.



      The Xbox 360 doesn't come with wireless as standard. So before you can connect it to the Internet wirelessly, you need to get Microsoft’s Xbox 360 Wireless Network Adapter. You can get information on this from Microsoft.



      Make sure the DSL/Broadband light on the O2 wireless box is lit green. Then follow these steps:

       

      1. Check your Xbox 360 doesn't have a disk in it, and that it's turned off.

      2. Turn your Xbox on and wait for the 'Dashboard' to appear.

      3. From 'System in the Xbox 360 Dashboard', select 'Network Settings'.

      4. Choose 'Edit Settings'.

      5. On the 'Basic Settings' tab, select 'Wireless Mode'.

      6. You'll see a list of wireless networks. Look for the SSID (network name) that matches what's printed on the bottom of your O2 wireless box.

      7. Select that network from the list.

      8. You'll be asked for some wireless security information. Enter the WEP key that's printed on the bottom of your O2 wireless box.

      9. Choose 'Apply'. Then, to make sure the connection's working, select 'Test' when prompted.

       

      That's it – you're all ready to go. You just need to sign up for Microsoft's Xbox Live service in order to play games with (or against) other people on the Internet. See the 'Related Links' to find out all about it.

       

      Getting more help

       

      For further help setting up your Xbox 360, please refer to Microsoft's information. There's lots on their website - the 'Related Links', below, are a good place to start.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      Xbox 360 support from Microsoft
    • View More: O2 Connecting your Xbox 360 wirelessly

  • Connecting your PlayStation 3 wirelessly

    • These instructions will help you connect your PlayStation 3 (PS3) to the Internet wirelessly. You can go online with a cable too – this is usually a better option if you want to play games. To see how, read 'Connecting your PlayStation 3 with a cable'.



      Once you're online, you can play games with other people, browse the Internet and more. To connect wirelessly, your PS3 must be equipped with the wireless LAN feature.



      First, make sure the DSL/Broadband light on the O2 wireless box is lit green. Then turn your PS3 on and follow these steps:

       

      1. From the home menu, select 'Network Settings' under 'Settings'.

      2. Choose 'Internet Connection Settings'. If you see a message saying you'll be disconnected from the Internet, choose 'Yes'.

      3. Select 'Wireless'

      4. Choose 'Scan'

      5. Your PS3 will look for wireless access points.

      6. A list will appear. There will be a column titled SSID. Find the SSID of your O2 wireless box in this list. If you haven't changed it, it's printed on the bottom of the box itself.

      7. Choose that line from the list.

      8. A list of security methods will appear. Choose 'WEP'.

      9. You'll be asked to enter an encryption key. Type in the WEP key that's printed on the bottom of your O2 wireless box.

      10. Select 'Easy' on the next screen.

      11. You'll see a list of the basic settings. Choose to 'Save' them.

      12. Select 'Test Connection' and your PS3 will connect to the Internet. If it all works, you'll see some information about your network appear.

       

      Your PS3 is now connected to the Internet.

       

      Start playing

       

      To start playing games online, you need to sign up for a free PLAYSTATION®Network account. You can do this from the home menu by choosing 'Friends' from the home menu and selecting 'Sign Up'.

       

      Problems?

       

      If you need other help setting up your console, please refer to Sony's information for help and advice. Their website has loads of information and troubleshooting advice. The 'Related Links', below, are a good place to start.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      PS3 support form Sony
    • View More: O2 Connecting your PlayStation 3 wirelessly

  • Connecting your PlayStation 3 with a cable

    • These instructions will help you connect your PlayStation 3 (PS3) to the Internet using a cable. You can go wireless too – to see how, read 'Connecting your PlayStation 3 wirelessly' above.



      Once you're connected, you can play games with other people online, browse the Internet and more.



      You'll need a standard Ethernet cable to connect your PS3 to the O2 wireless box. You can use the yellow Ethernet cable we sent you. If you're already using it to connect something else, most computer shops should be able to sell you an extra one. (It doesn't have to be yellow, unless you’re into colour coordination).



      The instructions assume that you’ve already connected to the Internet with your O2 wireless box, and you just want to add your PS3 to it.

       

      Is your PS3 switched off?

       

      Great. Now here’s what to do:

       

      1. Make sure the DSL/Broadband light on the O2 wireless box is lit green. If it’s not, the 'Related Links', below, explain what to check.

      2. Plug one end of the Ethernet cable into one of the yellow sockets on the back of the O2 wireless box.

      3. Plug the other end of the Ethernet cable into your PS3's network socket. This is the same shape as the yellow sockets on the O2 wireless box.

      4. Turn on your PS3.

        If everything's set up correctly, your PS3 will connect to the Internet automatically. You can check this once your PS3 has finished starting up:
      5. From the home menu, select 'Network Settings' under 'Settings'.

      6. Choose 'Internet Connection Settings'. If you see a message saying you'll be disconnected from the Internet, choose 'Yes'.

      7. Select 'Wired Connection'. You don't need to do this if your PS3 doesn't have wireless built in.

      8. Choose 'Easy'. You'll see a list of the basic settings.

      9. Choose to 'Save' these settings.

      10. Select 'Test Connection' and your PS3 will connect to the Internet. If it all works, you'll see some information about your network appear.

       

      Your PS3 is now connected to the Internet.

       

      Problems?

       

      If you need more help setting up your console, please refer to information from Sony. The 'Related Links', below, are a good place to start.

       

      What next?

       

      To start playing games online, you need to sign up for a free PLAYSTATION®Network account. You can do this from the home menu by choosing 'Friends' from the home menu and selecting 'Sign Up'.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      PS3 support form Sony
    • View More: O2 Connecting your PlayStation 3 with a cable

  • Connecting your PlayStation 2 with a cable

    • These instructions will help you connect your PlayStation 2 (PS2) to the Internet using a cable.



      They'll work with all PS2s that have a network port. The more recent, 'slimline' PS2s have a network port as standard. But if you own one of the older, 'original' PS2s, you'll need to buy Sony's network adapter first.



      You'll also need the Network Adapter Start up CD (it came with your PS2 or with the network adapter) and a standard Ethernet cable to connect your PS2 to the O2 wireless box. You can use the yellow Ethernet cable we sent you. Or most computer shops should be able to sell you an additional cable (we like yellow, but it can be any colour you like).


      Are you sure your PS2 has a network port? Ok, make sure your console is turned off, and follow these instructions.

       

      1. Make sure your O2 wireless box is switched on and that the DSL/Broadband light is green.

      2. Plug one end of the Ethernet cable into one of the yellow sockets on the back of the O2 wireless box.

      3. Plug the other end of the Ethernet cable into your PS2's network socket. This is the same shape as the yellow sockets on the O2 wireless box.

      4. Turn on your PS2.

      5. Load the Network Adapter Start up CD.

      6. When it asks if you subscribe to an ISP, choose 'Yes' and press 'X'.

      7. Select 'High Speed Connection' (Cable or DSL) and press 'X'.

      8. Choose 'Automatic Settings' (Cable or DSL).

      9. When asked if your ISP needs a username and password, choose 'No'.

      10. Don't enter anything for the 'DHCP Host Name'.

       

      Your PS2 will now test your connection. If the test is successful, press 'X' to save the network setup to a memory card.



      That's it – you're connected, and ready to get start playing games online.

       

      Further help

       

      If you run into problems getting your PS2 online, first check your O2 wireless box is connected to the Internet and working properly. The easiest way to do this is to make sure the Internet and DSL/Broadband lights are both green. 



      Then if you need more help setting up your PS2, please refer to Sony's information for help and advice. The 'Related Links,' below, are a good place to start.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites.

      RELATED LINKS

       

      PS2 support from Sony

    • View More: O2 Connecting your PlayStation 2 with a cable

  • Connecting your PSP wirelessly

    • These instructions will help you connect your Sony PSP to O2 Home Broadband wirelessly. Once you're online, you can play games with other people, browse the Internet and more.



      If you haven't already connected to the Internet with your O2 wireless box, see the 'Related Links' to find out how to get started. Then come back here to connect your PSP. The instructions assume that you haven’t changed the settings of the O2 wireless box.



      First, make sure the DSL/Broadband light on the O2 wireless box is lit green.  Then turn your PSP on and follow these steps:

       

      1. Make sure the WLAN switch on the left side of your PSP is switched on.

      2. From the home menu, choose 'Settings'.

      3. Choose 'Network Settings' and press the 'X' button.

      4. Select 'Infrastructure Mode' and press 'X' again.

      5. Choose 'New Connection' and press 'X'.

      6. Now you can enter a name for your connection using the on-screen keyboard. You can call it whatever you like, though we'd recommend something recognisable.

      7. Next, you need to choose the name of the wireless network you're connecting to. Select the 'Scan' option.

      8. You'll see a list of wireless networks. Each has a name, also called the SSID. Look for the SSID of your O2 wireless box in the list. It's printed on the bottom of your O2 wireless box.

      9. Select this line from the list and press 'X'.

      10. Press the right directional button to confirm.

      11. A list of security methods will appear. Choose 'Wired Equivalent Privacy' (WEP) and press the right arrow button to enter your WEP key.

      12. Type in the WEP key that's printed on the bottom of your O2 wireless box. You'll only see eight asterisks, no matter how many letters and numbers you enter.

      13. After entering the security information, press the right arrow button to continue.

      14. Choose the 'Easy address' setting and press the right arrow button

      15. Check the settings, and press 'X' to save the connection.

       

      To make sure it's all working properly, select 'Test Connection' and press 'X.' You should see details about your network appear.

       

      Getting extra help

       

      If your PSP appears to have connected to the O2 wireless box, but you can't get online, please double-check that your O2 wireless box is connected to the Internet. The easiest way to do this is to make sure the DSL/Broadband and Internet lights on the box are lit.



      If you run into further problems getting your PSP connected, please check Sony's website, and the instructions that came with your PSP for help. The 'Related Links', below, are a good place to start.



      By clicking the links below you are leaving the O2 website. O2 has no control over the data contained in the 3rd party websites and is not responsible for any losses you may suffer through reliance placed by you or any person on the information in these sites

    • View More: O2 Connecting your PSP wirelessly

  • What’s port forwarding?

    • Your O2 wireless box comes with its own firewall. It’s a bit like a drawbridge for your internet connection. So when you use a piece of software that needs the internet to work properly, it has to go through a ‘port’ to get past your firewall.

       

      It’s quite technical stuff. But you shouldn’t ever have to worry about it. Most software today is designed to automatically find the right port.

    • View More: O2 What’s port forwarding?

  • How do I set up a connection to a Nintendo Wii and my netgear router?

    • This article will show you how to connect your Nintendo Wii console to a Netgear wireless router:

       

       

       

       

       

       

       

       

       

       

       

      step 1 - choose your router from the list of access points

      From the Wii console's main menu:

      1. Click the Wii button in the lower left corner:



         
      2. Click Wii Settings:



         
      1. Click the right facing arrow: 



         
      2. Click Internet: 



         
      3. Click Connection Settings:



         
      4. Select a connection indicated as 'None'. In the example below we can choose Connection 1:



         
      5. Click Wireless Connection: 



         
      6. Click Search for access point: 



         
      7. The Wii console will search for an access point:



         
      8. Click OK: 



         
      9. The router should appear in a list of available wireless networks - in the example below it's OrangeE687FC: 




         

      step 2 - enter security settings

      1. Click to select your router:



         
      2. Click on the 'Input the password or key' field: 



         
      3. Click Caps - it's really important that all letters are entered in upper case:



         
      4. Click to enter each character of the security key.
      5. The security key was chosen when you set up security on the router for the first time.

       If you have the Pre-configured Netgear DGN 1000 router you'll see a wireless settings sticker at bottom of the router. Wireless network name (SSID) and security key are printed on this sticker. WiFi security on this router is enabled by default and the mode is Mixed WPA/WPA2.

      1. Click OK: 



         
      2. Click OK: 



         
      3. Click OK to save settings: 



         
      4. Click OK to start the connection test: 



         
      5. The Wii console will check if it's connected to your router:



         
      6. If the connection test is successful, internet setup is complete and your Wii console wirelessly connected:

      step 3 - update the console

      Finally, choose if you'd like to update your Wii console. If you would, click Yes and follow the onscreen prompts.

    • View More: Orange How do I set up a connection to a Nintendo Wii and my netgear router?

  • Wireless PS3 connection

  • TalkTalkCare

  • BT Twitter Page

  • O2 on Twitter

  • Plusnet Twitter Page

  • Virgin Media Twitter Page

  • Orange Twitter Page

    • @OrangeHelpers
      We're here Monday to Friday, 9am to 5:30pm, to help with your questions about everything from handsets to contracts, apps to bills & tariffs to texts
    • View More: Orange Orange Twitter Page

  • The TalkTalk Blog

    • Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

      From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

      If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

    • View More: TalkTalk The TalkTalk Blog

  • BT Life Blog

    • Welcome to the BT Life blog

      BT Life is the technology and lifestyle blog from BT, with the latest on entertainment, communications, online safety and more.

    • View More: BT BT Life Blog

  • O2 Blog

    • Welcome to O2's Blog, where you can pick up news from O2 and subscribe to updates.
    • View More: O2 O2 Blog

  • Plusnet Blog

  • TalkTalk Facebook Page

  • BT Facebook Page

  • O2 Facebook Page

  • Orange Facebook Page

  • TalkTalk Contact Details

  • BT Broadband Contact Details - Technical Queries

  • Sky Contact Details - Technical Support


    • Phone us

      Our call centres are open 24/7
      • UK 08442 411 653
      • Ireland 0818 719 819

      For full details of call and connection charges to 0844 numbers in the UK and 0818 numbers in the Republic of Ireland with Sky Talk, please see www.sky.com/callpricing

      Charges for calls from other networks and mobile phones may vary. Please note that calls may be monitored or recorded for training purposes.

    • View More: Sky Sky Contact Details - Technical Support

  • O2 Contact Details

    • Home Broadband Technical SupportDialCharges
      From your O2 mobile800 230 0202Free
      From a landline0800 230 0202Free
      Opening hoursMonday - Sunday24 hours


      Home Broadband Customer ServiceDialCharges
      From your O2 mobile800 230 0202Free
      From a landline0800 230 0202Free
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00
    • View More: O2 O2 Contact Details

  • Virgin Media Contact Details

  • Plusnet Contact Details

    • DepartmentNumberAvailability
      Residential Sales

      0800 432 0200
      (option 3)

      		07:00 - 22:00 Monday to Friday
      09:00 - 21:00 Saturday and Sunday
      Have your payment details handy to place an order
      Business Sales

      0114 296 5182
      (option 2)

      		09:00 - 17:30 Monday to Friday
      09:00 - 16:00 Saturday
      Partner Sales

      0114 296 5171
      (option 1)

      		09:00 - 17:30 Monday to Friday
      Residential Support0800 432 0200All day, every day
      You'll need your username and password handy
      Business Support0114 296 5182
      0845 002 0170      		All day, every day
      Cancellations0845 140 600209:00 - 17:30 every weekday (except Bank Holidays)
    • View More: Plusnet Plusnet Contact Details

  • Orange Contact Details

    • call us:*
      0844 873 8586

      free from an Orange pay monthly phone:
      150

      * Calls from an Orange Home Phone are free. Calls from a BT landline or your second line (if you have one) cost 5.1p a minute. Calls from mobiles and other networks may vary. Calls may be monitored and recorded for training purposes

    • View More: Orange Orange Contact Details
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