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  • Changing the number of rings before divert to voicemail

    • You can set your ring time to 5, 10, 15, 20, 25 or 30 seconds.

      • Tap **61*121*11* into your phone as if you're making a call.
      • Next enter a time between 5 and 30 (the number of seconds in multiples of 5)
      • Press # and then the call button. Don't put the phone to your ear - just look at the display until you see a message confirming your ring time has been set.
      For example, **61*121*11*25# followed by the call button would set your ring time to 25 seconds.

      This will only work if your mobile phone's on the Vodafone network and you have voicemail set up. To check if you do, tap in 121 and press the call button. If you don't have Voicemail, you'll hear a message asking if you want it to be connected.


    • View More: Vodafone Changing the number of rings before divert to voicemail

  • What is Visual Voicemail?

    • Visual Voicemail allows you to see who has left you a voice mail, when the message was left, delete a message, view contact information and call the person back without having to listen to the message first.

       

      Visual Voicemail allows you to go directly to any of your messages without listening to the prior messages; so you can quickly select the messages that are most important to you.

       

      You can access visual voicemail on the iPhone by tapping the phone icon then voicemail. If you have any new Voicemails it will indicate how many before you tap in a small red circle to the right of the icon.

       

      When you’ve accessed voicemail you’ll be presented with a list of voicemails that you have stored. A blue dot to the left of the name / number indicates an unheard message. You can play, pause, delete and rewind messages from this screen.

       

      Please note: Visual Voicemail and call merging are not available with Pay & Go.

    • View More: O2 What is Visual Voicemail?

  • How do I set up Visual Voicemail?

    • Visual Voicemail is automatically activated when you activate it on iTunes. This can take up to 10 minutes after activation. To access Visual Voicemail tap the Phone button and then tap the Voicemail button. The first time you access Visual Voicemail you will be prompted to set a PIN and personal greeting.

       

      Note: if you are allocated a temporary mobile number as part of the 'porting' process, any voicemails on the temporary number will be deleted when your existing mobile number becomes live. Also, any Voicemail 901 messages which are saved will be deleted when VVM is set up.

    • View More: O2 How do I set up Visual Voicemail?

  • How do I switch Visual Voicemail on and off?

  • How do I access Visual Voicemail?

    • Accessing Visual Voicemail on the iPhone is easy; just tap the phone and then voicemail and you can see all you messages. You can scroll up and down, see who’s left you a message, and listen to a message simply by tapping it.

       

      You can also access voicemail from your iPhone by dialling 901.

       

      You can access your voicemail from another phone by dialling your own mobile number and press the * key to interrupt your greeting. Enter your voicemail password when requested and you can then access your voicemail messages.

    • View More: O2 How do I access Visual Voicemail?

  • Can I increase the length of time my iPhone rings before diverting to voicemail?

  • Can I access my voicemail from another phone?

    • Yes. From another phone, dial your own mobile number and press the * key to interrupt your greeting. Enter your voicemail password when requested and you can then access your voicemail messages.

       

      Please note: Visual Voicemail and call merging are not available with Pay & Go.

    • View More: O2 Can I access my voicemail from another phone?

  • How many voice messages can be stored?

    • You can save up to 40 minutes worth of messages. Each message can be between 3 seconds and 4 minutes long – messages less than 3 seconds will automatically be deleted.

       

      Messages will be saved for 30 days from the day they are listened to

    • View More: O2 How many voice messages can be stored?

  • Can I retrieve a voicemail message that I have deleted?

    • You will be able to recover deleted messages from the iPhone for 7 days after you have deleted them, after this point they will be permanently removed from the handset. Before they are removed they can be listened to or undeleted.

       

      Important Note

       

      To listen to a deleted message - Tap Deleted Messages (at the end of your voicemail messages), then tap the message you want to hear. To undelete a message - Tap Deleted Messages (at the end of your voicemail messages), then tap a message and tap Undelete. The message returns to your messages list.

    • View More: O2 Can I retrieve a voicemail message that I have deleted?

  • How do I enter the Voicemail number on my HD7 phone?

  • How do I check my Voicemail on my HD7 phone?

  • How do I enter the Voicemail number on my Sony Ericsson phone?

    • X10 and X8


      To find where to enter the Voicemail number your phone:

      1. Press the Menu key
      2. Tap Settings
      3. Tap Call settings
      4. Tap Voicemail
      5. Tap the text box to enter 901 then tap OK.


      Vivas


      1. Press the Menu key (white key)
      2. Tap Settings
      3. Tap Telephony
      4. Tap Voicemail
      5. Tap Options
      6. Tap Change number
      7. Tap the text box, enter the mailbox number (901 for O2 voicemail) and the tap the green tick.
      8. To confirm tap OK.


      W995


      1. Press Menu (Navi key)
      2. Highlight Messaging and Select (press Navi key)
      3. Highlight Messages and Select (press Navi key)
      4. Highlight Settings and Select (press Navi key)
      5. Highlight Voicemail number and Select (press Navi key)
      6. Enter 901 and press OK
      7. You will now see the message "Number saved. Press and hold 1 to call".
      8. Press OK (left soft key).

    • View More: O2 How do I enter the Voicemail number on my Sony Ericsson phone?

  • How do I change my Voicemail security code?

  • How do I change the greeting on my Voicemail - put on a personal message?

    • Call 121 (or 242 if you use Vodafone Mail), and press "Send".

      Press 3 (personal greeting) and follow the voice prompts:
      - 2 - (listen to current greeting)
      - 3 - (change greeting)
      - 4 - (delete greeting)

      To reset to standard greeting instead of personal greeting:
      Call 121 or 242, press "Send" 
      Press 3 (personal greeting) 
      Press 4 (delete greeting) 
      The next time someone calls they will hear the Voicemail standard greeting.
    • View More: Vodafone How do I change the greeting on my Voicemail - put on a personal message?

  • How do I pick up my voicemail messages when I'm abroad?

    • If you're a Vodafone customer in the UK, checking your voicemail is quick and easy. Whether you've missed a call or want to manage your voicemail settings, this guide explains everything you need to know about accessing, setting up, and using Vodafone voicemail.

      📲 How to Access Vodafone Voicemail

      The main Vodafone voicemail number is 121. Simply dial this from your Vodafone mobile to listen to your messages.

      • Dial 121 from your Vodafone mobile to hear your voicemail.
      • If you're abroad, call +44 7836 121 121 and enter your voicemail PIN.

      You'll be guided through your messages and given options to save, delete, or return calls. If you're a Pay monthly customer, calls to voicemail use minutes from your allowance. If you're out of minutes or in a roaming zone, standard call charges may apply.

      🔧 How to Set Up Vodafone Voicemail

      Before using voicemail abroad or accessing advanced features, it’s important to set up your voicemail properly.

      • To activate voicemail: Dial 1211 and press send.
      • To deactivate voicemail: Dial 1210 and press send.

      These shortcuts help you control whether calls go to voicemail when you're unavailable.

      To access voicemail from abroad or from another phone, you’ll need a security PIN. You can set this up from your Vodafone account or by following the prompts when you first access voicemail.

      🗣️ Customise Your Voicemail Greeting

      Vodafone lets you record a personalised greeting so callers hear your voice when they reach your voicemail.

      • After dialing 121, follow the prompts to record your greeting.
      • You can also set an absence announcement if you're away and want callers to know you’re unavailable.

      This adds a personal touch and helps manage expectations when you can’t answer calls.

      🔁 Managing Your Voicemail Messages

      Once inside your voicemail, you can:

      • Listen to messages: Dial 121, then press 2.
      • Delete messages: After listening, press 2 again.
      • Return calls: You may be able to call back directly from voicemail, but this may incur out-of-bundle charges.

      Vodafone’s voicemail system is designed to be simple and intuitive, with voice prompts guiding you through each step.

      🔔 Voicemail Notifications

      You can choose how you’re notified when a new voicemail arrives:

      • Set up notifications via the One Net Feature Management Portal.
      • Choose different notification settings for each number on your account.
      • Decide how and when you want to be alerted—by SMS, email, or other options.

      This is especially useful for business users or anyone managing multiple Vodafone numbers.

      🌍 Using Voicemail Abroad

      If you're travelling outside the UK, you can still access your Vodafone voicemail:

      • Dial +44 7836 121 121 from your mobile or another phone.
      • Enter your PIN when prompted.

      Make sure your PIN is set up before you travel. Roaming charges may apply depending on your plan and location.

      🧾 Costs and Allowances

      • Pay monthly customers: Voicemail calls use minutes from your monthly allowance.
      • Pay as you go customers: Standard call charges apply.
      • Roaming: Charges vary depending on your destination and whether your plan includes roaming.

      Always check your plan details or contact Vodafone customer support if you're unsure about costs.

      🆘 Troubleshooting Voicemail Issues

      If you’re having trouble accessing voicemail:

      • Make sure you’re dialing 121 from your Vodafone mobile.
      • Check that voicemail is activated (dial 1211 to activate).
      • Ensure your phone has signal and is not in airplane mode.
      • If abroad, confirm your PIN is set and dial +44 7836 121 121.

      For persistent issues, visit the Vodafone Support Centre or call customer service.

      🧠 Summary: Vodafone Voicemail Essentials

      Task Number to Dial
      Access voicemail (UK) 121
      Access voicemail (abroad) +44 7836 121 121
      Activate voicemail 1211
      Deactivate voicemail 1210
      Listen to messages 121, then press 2
      Delete messages After listening, press 2

      Sources: Vodafone UK voicemail support: https://www.vodafone.co.uk/support

    • View More: Vodafone How do I pick up my voicemail messages when I'm abroad?

  • How do I turn on my Voicemail to handle my calls - and then back off again?

    • First decide if you want standard voicemail or immediate voicemail. 

      To have callers automatically put through to your voicemail when there's no reply, your phone is switched off or there's no reception - choose standard voicemail.

      • to turn on standard voicemail - call 1211 from your mobile phone
      • to turn off standard voicemail - call 1210 from your mobile phone.
      To have all your calls go straight to voicemail, set it to immediate voicemail. This means your phone will not ring.

      • to turn on immediate voicemail - call 1212 from your mobile phone
      • to turn off immediate voicemail - call 1213 from your mobile phone.
      You can also use the voicemail menu to change your voicemail to either standard or immediate. Just call 121, or +447836 121121 if you are abroad. Then press 1 for the main menu, 4 for mailbox settings and 4 for diverts.

      Although these calls are free of charge in the UK, if you are a pay as you go customer you will need credit to make these calls.
    • View More: Vodafone How do I turn on my Voicemail to handle my calls - and then back off again?

  • Orange Answer Phone

    • never miss an important call

       

      Not only does Orange Answer Phone pick up your calls for you when you're unable to answer your phone but there's also a range of other helpful services.

      • Hold '1' down or dial '123' to access and manage all of your Answer Phone services; just follow the instructions.
      • Record a personalised greeting and change it as often as you want.
      • Pause, rewind, skip and fast forward through messages.
      • Delete messages or save them for up to 7 days.
      • Send or forward messages to other Orange phones without having to call the recipient.
      • Listen to your messages from any Orange phone or from any UK landline by dialling 07973 100 123 all you need to do is set up your pin first*.
      • Free missed call alerts let you know by text when someone's called, even if they haven't left a message. Up to 3 calls in 24 hours will be listed.

      Pin numbers

       

      You can find out more about setting up a security pin and using other phones to get your messages on the next tab. 

       

      Orange recommend that you set up your Answer Phone PIN as soon as you receive your phone or SIM card. Here are a few hints and tips to keep in mind when setting your PIN number:

      • When choosing a PIN number make sure it's memorable but not too obvious; avoid numbers like 1111, 1234 or your date of birth.
      • Never share your PIN number with anyone. If you suspect someone knows your PIN number, please change it immediately.
      • Avoid writing your PIN number down.

      *To set up a PIN and to find out about other Answer Phone services just hold '1' or dial '123' on your Orange phone.

       

      You can find out more about how to use Answer Phone on your phone on the using your phone pages.

    • View More: Orange Orange Answer Phone

  • How to change how long an O2 phone rings before it goes to voicemail

  • O2 on Twitter

  • Vodafone Twitter Page

  • Orange Twitter Page

    • @OrangeHelpers
      We're here Monday to Friday, 9am to 5:30pm, to help with your questions about everything from handsets to contracts, apps to bills & tariffs to texts
    • View More: Orange Orange Twitter Page

  • O2 Blog

    • Welcome to O2's Blog, where you can pick up news from O2 and subscribe to updates.
    • View More: O2 O2 Blog

  • O2 Facebook Page

  • Vodafone Facebook Page

  • Orange Facebook Page

  • O2 Pay Monthly Contact Details

    • Pay Monthly Customer ServiceDialCharges
      From your O2 mobile202Free
      From a landline0844 809 02025p / min†
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay Monthly iPhone Customer ServiceDialCharges
      From your iPhone2302Free
      From a landline0844 875 23025p / min†
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      † 5p per minute from a BT landline, other providers’ charges may vary. 

    • View More: O2 O2 Pay Monthly Contact Details

  • O2 Pay and Go Contact Details

    • Pay & Go Customer ServiceDialCharges
      From your O2 mobile444525p per call
      From a landline0844 809 02225p / min†
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay & Go iPhone Customer ServiceDialCharges
      From your iPhone230225p per call
      From a landline0844 875 23025p / min†
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Top-Up LineDialCharges
      From your O2 mobile4444Free
      From a landline0845 606 2277Local rate‡
      Opening hoursMonday - Sunday24 hours


      † 5p per minute from a BT landline, other providers’ charges may vary. 
      ‡ Local rate from a BT landline, other providers’ charges may vary 

    • View More: O2 O2 Pay and Go Contact Details

  • Vodafone Contact Details

    • Existing Vodafone customer
      You can contact us by calling 191 from your Vodafone phone.

      Already a Vodafone customer and calling from another phone?

      Calling us in the UK
      (Lines open 24 hours*)

      Pay monthly08700 700191
      Pay as you go08700 776655
      * lost and stolen calls only between 8pm and 8am

      Calling us from abroad

      Pay monthly+44 7836 191 191
      Pay as you go+44 7836 191 919

      Not a Vodafone customer yet?

      Pay monthly08080 408 408*

      Please note that your calls may be monitored for quality assurance and training purposes.

      *Opening hours: 8am-8pm Mon to Sun

    • View More: Vodafone Vodafone Contact Details

  • Orange Pay Monthly Contact Details

  • Orange Pay and Go Contact Details

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