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Moving House - Steps to take for SSE Energy
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Moving house is exciting—but it can also be stressful, especially when it comes to sorting out your energy supply. Follow these simple steps to close your old account, open a new one, and avoid unexpected charges when you move with SSE (now part of OVO Energy).
🏡Before You Move: Get Your Energy Account Ready
1.Let SSE Know You’re Moving
Give SSE at least 48 hours’ notice before your move. Call the Home Moves team on 0345 601 9093 (Mon–Fri, 8 am–6 pm). You’ll need to confirm your move-out date, provide your new address and share your final meter readings.
2.Take Final Meter Readings
On moving-out day, record clear readings from both gas and electricity meters. Note the date, time and meter serial numbers. Keep a photo or written copy to ensure your final bill is accurate.
3.Leave the In-Home Display (Smart Meter Users)
If you have a smart meter, leave the in-home display behind. It’s linked to the meter and won’t work at your new address.
🚚On Moving Day: Keep Things Running Smoothly
4.Read the Meters at Your New Home
As soon as you arrive, take meter readings for gas and electricity. This ensures you only pay for what you use from move-in day. If there’s a smart meter, check it’s in “smart mode.”
5.Find Out Who Supplies the Energy
You’ll be on a default tariff with the existing supplier until you switch. To identify them, check old bills or ask the landlord. You can also use the Energy Networks Association’s supplier lookup tool.
📝After You Move: Set Up Your New Account
6.Open a New SSE Account (If You’re Staying with SSE)
To stay with SSE, sign up online at SSE Airtricity, or call 0345 601 4321. Provide your move-in date, initial readings and your MPRN/MPAN (find this on previous bills or via your landlord).
7.Compare Tariffs
If you’re not locked into a fixed deal, compare energy tariffs on sites like MoneySuperMarket or Uswitch to find a better rate.
💡Smart Meter Tips
8.Check Smart Mode
If your smart meter isn’t sending readings automatically, you’ll need to submit manual reads until it’s re-enabled.
9.Request a New Smart Meter
Your new home may not have a smart meter. Request a free installation from SSE to avoid estimated bills and track usage in real time.
💰Final Bills and Refunds
After you move out, SSE will send a final bill based on your readings. You’ll have 28 days to pay. If you’re in credit, request a refund or check if SSE issues it automatically.
🧾What If You’re a Tenant?
Even if you rent, you can choose your supplier—unless your tenancy states otherwise. Take readings on move-in day and set up an account in your name.
🔁Switching Suppliers
You can switch away from SSE if you’re not on a fixed contract. Check for exit fees. Switching takes around 5–10 working days and won’t interrupt your supply.
📞Key Contacts
Purpose Contact Hours SSE Home Moves Team 0345 601 9093 Mon–Fri, 8 am–6 pm SSE Sales Team 0345 601 4321 Mon–Fri, 8 am–6 pm Citizens Advice Energy Help citizensadvice.org.uk Online Energy Supplier Lookup energynetworks.org Online ✅Summary Checklist
✅Notify SSE at least 48 hours before moving
✅Take final meter readings at your old home
✅Leave the smart meter display behind
✅Read meters at your new home on arrival
✅Find out who supplies energy at your new address
✅Set up your new SSE account or compare tariffs
✅Check smart meter status and request installation if needed
✅Pay your final bill or claim any refund
Final Thoughts
Moving house doesn’t have to mean energy headaches. With these steps, you can manage your SSE account smoothly and avoid unexpected costs.
For more help, visit SSE’s moving house guide or check out Citizens Advice’s energy moving tips .
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- This article was generated for general information only and does not constitute legal or any other form of advice.
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