If your Sky Box is not responding, the remote is not working or the picture is frozen, you may need to restart your Sky box.
Switch off your Sky box, TV and DVD or VCR at the mains for three minutes, then switch them on again.
If restarting your Sky box doesn’t solve the issue, the problem might be with your remote control. You can easily fix this problem with our easy step-by-step guide .
If you are unable to view Sky TV because are seeing a blank TV screen or cannot see any lights on the front of your Sky box, there could be a problem with the power supply to your Sky box.