Are you seeing an on-screen message saying “Part-failed recording – power cut”? This means that your Sky box lost power while recording.
To avoid this problem in the future, make sure the box is plugged in and switched on at all times.
If your Sky box was not unplugged or switched off at mains and there are no obvious issues with the power supply, there may be an underlying issue with the planner.
You can use a few simple steps to rebuild your planer and prevent failed recordings. The instructions can be completed using your Sky remote and take just a few minutes.