What you need
Step 1 — Position and power the Hub
Unpack the Hub, plug it into power and connect the DSL or fibre lead to the master socket. Place the Hub in the open for best signal and wait for the power and internet lights to go solid before proceeding.
Step 2 — Connect the Ethernet cable
Insert one end of the Ethernet cable into your device and the other into any yellow LAN port on the back of the Sky Hub. Most Hubs have four LAN ports so you can wire multiple devices.
Step 3 — Test the connection
Open a browser and visit a site such as sky.com. If pages load you’re online. If not, check the cable clicks in, try another port or restart the Hub and device.
Troubleshooting
Quick checks: confirm your activation date, restart Hub and device, try a different Ethernet cable or port, and ensure your device is set to obtain an IP address automatically (DHCP).
Sky Q and wired boxes
To use a wired connection with Sky Q or Sky Stream, plug the Ethernet cable into the main Sky Q box and the Hub; the box should connect automatically. You can also disable Wi‑Fi from the Q box hidden menu if you want all boxes to use wired links only.
Advanced tips
If you need more ports, add a small network switch to a Hub LAN port. For long runs, consider Powerline adapters. If you mix wired and mesh Wi‑Fi, Sky community threads note possible conflicts; when all boxes are wired, turning off Q box Wi‑Fi often resolves issues.
Further help: Sky Help — set up your Hub.