- Question
Speed and connection testing
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If your SKY broadband feels slow or keeps dropping out, running a speed and connection test is the best first step. It’s quick, free, and helps you understand what’s going on with your internet.
🧪What Is a Speed Test?
A speed test measures how fast your broadband is working. It checks three things:
Download speed – how fast you get data from the internet (e.g. streaming, browsing)
Upload speed – how fast you send data (e.g. video calls, uploading files)
Ping – how quickly your device connects to the internet (important for gaming)
SKY offers a built-in tool to test your speed. You can access it by signing in to Sky’s Broadband Test.
🛠️What Is a Connection Test?
A connection test checks if your devices are properly linked to your SKY Hub (router) and whether the Hub is connected to the internet. It helps identify:
Wi-Fi signal issues
Faulty cables or setup
Problems with SKY’s network
You can run a connection test from the Sky Broadband Test page. It shows if your Hub is online and whether your devices are connected.
📲How to Run a Speed Test with SKY
Go to Sky’s speed test page
Sign in with your SKY iD
Click “Run Test”
Wait a few seconds for results
You’ll see your download and upload speeds, plus a message telling you if your connection is performing as expected.
📶How to Check Your Wi-Fi Connection
Stand near your SKY Hub
Connect to Wi-Fi and open a browser
Run the speed test again
Move to another room and repeat
If the speed drops far away from the Hub, your Wi-Fi signal may be weak. SKY recommends placing your Hub in a central, open location—not behind furniture or near other electronics.
🧍Common Causes of Slow Speeds
Too many devices online at once
Streaming or gaming during peak hours (usually 7–10pm)
Old devices that can’t handle fast speeds
Wi-Fi interference from walls, microwaves, or baby monitors
SKY’s test tool can help you spot these issues by showing which devices are connected and how they’re performing.
🧰Fixes You Can Try
Restart your SKY Hub – unplug it for 30 seconds, then plug back in
Check cables – make sure everything is firmly connected
Move your Hub – place it in a central, open spot
Limit devices – disconnect unused phones, tablets, or smart TVs
Use wired connections – Ethernet cables are faster and more stable than Wi-Fi
If problems continue, SKY may offer a free engineer visit or suggest upgrading your package.
📞When to Contact SKY
Your speed is much lower than your guaranteed minimum
Your Hub shows “no internet” or flashing amber lights
You’ve tried all fixes and still have issues
You can reach SKY via the Help page or call 0333 759 1230. They may run remote tests or send an engineer.
🧮What Speed Should You Expect?
Your expected speed depends on your package:
Package Typical Download Speed SKY Broadband Essential Up to 36 Mbps SKY Broadband Superfast Up to 61 Mbps SKY Broadband Ultrafast Up to 145 Mbps SKY Gigafast Up to 900 Mbps You can check your guaranteed speed in your account or contract. If your actual speed is consistently below this, SKY may offer compensation or let you leave your contract early.
🧑🔧Advanced Tips
Use Ethernet for gaming or streaming
Split Wi-Fi bands – SKY Hubs use 2.4GHz and 5GHz; separating them can improve performance
Change Wi-Fi channel – reduce interference from neighbours
Use SKY’s Broadband Boost – includes Wi-Fi guarantee and engineer support
These options are explained in detail on SKY’s Broadband Help pages.
✅Summary
Use Sky’s speed test tool to check your broadband performance
Test your Wi-Fi signal by moving around your home
Restart your Hub and check cables if you have issues
Contact SKY if your speed is below your guaranteed minimum
For more help, visit Sky Help or sign in to your SKY account.
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- This article was generated for general information only and does not constitute legal or any other form of advice.
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