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Welcome to HomeHelpHub
The number 1 place on the web to find answers to everyday problems. Avoid frustrating conversations with call centres and solve the query yourself by following our step by step guide.
Click on the arrow to the right to see how or
click Enter House to get started! -
Enter the house
Click on the Enter House Button at the top right of the page to get started.
There are currently 4 rooms in HomeHelpHub.
Move your mouse over the rooms and left click to see what product support is available -
Select a Product
Choose the product that you need help with by left clicking the product picture
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Select your Problem Area
Choose the category that is relevent to your problem
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Choose the Company
Choose the company that supplied/provides your product by left clicking the company logo
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Refine by Keyword
Narrow down your query results by selecting any relevent keywords
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Filter by Help Type
FAQ'sStart by reviewing the Frequently Asked Questions.
Select FAQ and then scroll through the results looking for your problem.
When you see something similar to your issue click on the result to see the beginning of the solution. If it looks relevent click on view more to see the complete solution.
If not continue searching through the results -
Filter by Help Type
Forum PostsMore often than not another user / customer has experienced the same problem and other users have been able to help them solve it.
Select Forum and then scroll through the results looking for queries similar to yours
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Filter by Help Type
VideosSome companies and other users often make video tutorials that demonstrate how to solve particular problems
Select Video and then scroll through the results looking for queries similar to yours
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Filter by Help Type
TwitterCompanies often try and update their customers on any issues through Twitter
Select Twitter and click on any results to be taken to their Twitter page
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Filter by Help Type
FacebookCompanies often try and update their customers on any issues through Facebook
Select Facebook and click on any results to be taken to their Facebook page
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Filter by Help Type
BlogsCompanies often try and update their customers on any issues through blogs
Select Blogs and click on any results to be taken to their Blog
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Filter by Help Type
User GuideIf you have lost your userguide use HomeHelpHub to track down an online version
Select Userguide and click on any results to be taken to the download page
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Filter by Help Type
FirmwareProducts that use software can often be upgraded with the latest firmware. Companies will often release new firmware if they discover any bugs in the current one.
Select Firmware and click on any results to be taken to the download page
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Filter by Help Type
ContactTelephone numbers and email addresses for companies are often hard to find if you have lost the instruction manual. Use HomeHelpHub to quickly locate the correct number
Select Contact and click on any results to be taken to the right page


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How do I set up my wireless network?
Before you can set up wireless, you must ensure that your router is working with a wired connection. If you haven't done this yet, please ensure that the Ethernet cable is connected from your router to your computer and follow the instructions at: How do I set up my router?
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I can't connect or my connection keeps dropping
If you have no Sky Broadband connection, or if your Sky Broadband connection is intermittent and keeps disconnecting and then reconnecting, there could be a number of reasons for this. To fix the problem, select the issue you are experiencing from the options below.