Loss of water supply or reduced pressure

We know that turning the tap on to find no water or lower pressure than normal can be worrying.
This can be caused by:
Work we may be doing
Problems within your home plumbing
A burst pipe or leak in the area
We always try to give customers advance warning of all planned work, but this is not always possible in an emergency, like when we are repairing a burst water main.

Burst water mains and leaking pipes

Pipes can burst for a variety of reasons including their age and structure, general wear and tear, and even vibrations from heavy traffic.
They are also particularly sensitive to temperature changes, which is why we expect more bursts during the winter.
For advice on what to do if you have a leaking pipe, how to identify who is responsible for the repair and how to report a burst water main, please click on the links below.