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  • Question

    Received suspicious message from Royal Mail

    • Answer

    • Typical online scams to look out for


      These are some typical examples of scams that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams. Please don’t click on any of the links in these emails and be vigilant if you receive a communication which you aren’t sure about.

      Email, Facebook and text scams currently in use:

      Email subject: Your package could not be delivered on 07/12/2020 (the date will change)

      Sender: Royal Mail Group Ltd, various email addresses may be used including press.office@royalmail.com
       
      The email informs you that your package could not be delivered due to no custom duty being paid. 
       
      Do not click on any links or enter any details
      		Image of scam email
      Text message states there is a package that needs to be resheduled and asks you to press on a 'bit.ly' link.
      The link takes you to a scam site asking for payment.
      Do not click on any links or enter any details.
      Email subject: We attempted to deliver your package at 09:35

      Sender: RoyalMail Delivery, various email addresses are used
       
      The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery.
       
      Do not click on any links or enter any details.
      Email subject: Royal Mail:Notice on your Delivery

      The subject, sender, date and link may change.
       
      The email links to SurveyGizmo site, and asks for your email and password.
       
      Do not click on any links or enter any details.
      		 
       Image of scam email
      Text message states there is a package that needs to be resheduled and asks you to press on a 'bit.ly' link.
      The link takes you to a scam site asking for payment.
      Do not click on any links or enter any details.
      Email subject: We attempted to deliver your package at 09:35

      Sender: RoyalMail Delivery, various email addresses are used
       
      The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery.
       
      Do not click on any links or enter any details.
      Email subject: Royal Mail:Notice on your Delivery

      The subject, sender, date and link may change.
       
      The email links to SurveyGizmo site, and asks for your email and password.
       
      Do not click on any links or enter any details.
      Email Subject:  Delayed Package Delivery !
      Sender: Various senders are used
       
      The email informs you that you have a package and that payment is required before it can be delivered.
      The payment amount and currency may change.
       
      Do not click on any links or enter any details.
      		   
      Email subject: Royal Mail -  Delivery Attempted

      The subject, sender, date and link may change.

      Email subject: YOUR PACKAGE #LZ8942357486EN IS ON THE WAY

      The subject, sender, date and link may change.


      The email informs you that you have a package awaiting collection and that payment of £1.00 is required to collect.

      Do not click on any links or enter any details.

      Email subject: Notification N° 96914207

      The subject, sender, date and link may change.
      The email mentions a charge of £3.95 to ‘confirm’ the parcel.

      Do not click on any links or enter any details.

      Text message saying an item is waiting to be collected by you.
      It references a Xmas list.
      Do not click on any links.
      		 
      Text message saying a parcel is waiting for delivery. Please confirm the settlement of 2.99 (GBP) via a link.
      Do not click on the link.
      Text message saying a parcel is ready for collection. A link takes you to a fake web site (royal-mail.cloud) where you'll be asked to make a payment 
      The message appears to be sent from Royal Mail UK
      It states the courier was unable to deliver the item
      It gives a notification number and asks you to confirm the parcel is yours.
       
      Do not click on any links or enter any details.
      Text message:
      Message may be sent from deliverycentral.madebypi.com, but this may change.
      If you click on the link in the first screen you'll see a message suggesting a package was found in transit and there is an outstanding delivery payment to make.
       
       
      Text message:
      This message tells you there's a £2.99 shipping fee to collect your package. Clicking on the link takes you to a fake site.

       

      Reporting potential scams

      • If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form.
      • If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.
      • You can also report the scam to Action Fraud, the national fraud reporting centre. Please note Police Scotland (via the 101 telephone service) must be contacted for scams in or from Scotland.

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    • View Answer at https://business.help.royalmail.com/app/answers/detail/a_id/6905/~/what-email-%2F-text-%2F-facebook-message-scams-should-i-be-aware-of%3F
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