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- Question
Computer does not turn on, or is stuck on the Dell logo screen
- Answer
-
Table of Contents:
- Check the Power button
- Power button has color
- Power button does not have color
- Remove non-essential peripherals
- Remove and Reseat Basic Hardware items
- Contact Us
Step 1: Check the Power button 
Figure-1
Find the Power button located on the computer, as shown in Figure-1.- If the power button is off, continue to Step 3
- If the power button on the computer has color (Green, Blue, Amber, or White), continue on to Step 2
Back to TopStep 2: Power button has color 
Figure-2
Please choose one of the options listed below:- If the power button on the computer has color (Green, Blue, Amber, or White), and will not proceed past the Dell Splash Screen, Figure-2, proceed to Step 4.
- If you are not on the Dell Splash Screen, Figure-2, and not able to access Windows. Proceed to No Boot Troubleshooting.
Click here for No Boot Troubleshooting. - If the power button on the computer has color (Green, Blue, Amber, or White), and you have a blank or black screen. Proceed to Monitor Troubleshooting.
Select one of the follow options to proceed to Monitor Troubleshooting:
Click here if you are using a Laptop Computer.
Click here if you are using a Desktop Computer or External Monitor.Desktop Computer
Laptop Computer
Back to TopStep 3: Power button does not have color.
Try a Known-good power outlet or Power Cord.
Note:Typically for Desktop system the power cord from a monitor is the same as the one from the computer.
Back to TopStep 4: Unplug External Devices
A piece of hardware may be interfering with the normal boot process of Windows.
Except for the monitor, keyboard and mouse. Remove all external devices especially the following:- Printers
- Scanners
- Media Card Readers
- Small Media cradles (iPod, PDA, MP3 player, etc.)
- Digital Cameras and Video Recorders
- USB storage devices
- Remove the computer from the docking station, if you are using one.
- Remove any CD's or DVD's in the optical drive.
Back to TopStep 5: Remove and Reseat Basic Hardware items 
Caution: Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.
Remove and Reseat the items below in the order mentioned. Please be sure the computer is off and not connected to any power when removing these items.
Laptop- AC Adapter
- Battery
- Memory
- Hard Drive
Desktop- Power Cord
- Memory
- Hard Drive
Click Here for the Service Manual.
Back to TopStep 6: Contact Us
Contact Dell Technical Support for further support.
Click Here to Contact Technical Support
- Check the Power button
- View Answer at http://support.euro.dell.com/support/topics/global.aspx/support/kcs/document?c=uk&cs=ukdhs1&l=en&s=dhs&docid=DSN_361764&isLegacy=true
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