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    Troubleshooting CD, DVD or Blu-Ray Drive Issues in Windows Vista

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    • Article Summary:This article describes various scenarios for using CD or DVD drives, and how to use or troubleshoot them.

      This article is for Microsoft Windows Vista:
      Click here to change the Operating System

      Table of Contents:

      1. How to Burn a CD, DVD or Blu-Ray Disc
      2. DVD Playback Troubleshooting
      3. CD or DVD Drive Does Not Read Discs
      4. Drive Not Found in Windows Vista
      5. Drive Does Not Eject Discs



      Issue 1:How to Burn a CD, DVD or Blu-Ray Disc

      If you are having difficulty using Windows Vista to burn a CD, DVD or Blu-Ray disc, visit the Microsoft Help and How-To tutorial on this Topic: 
      Click here to view the Microsoft Vista FAQ on burning CDs and DVDs
      Click here to watch a Microsoft video on burning CDs and DVDs 
      Click here to search for specific Dell knowledge on Roxio CD/DVD Creator. 



      Issue 2:DVD Playback Troubleshooting

      If you are having difficulty using Windows Vista to play a DVD, and the automated troubleshooting did not resolve your issue, try the following steps: 
      1. Reinstall and Update the DVD Playback Software. Visit the software vendor's website for more information on updating the software to the latest version.



      2. Check to See if DirectDraw is Enabled.
        1. Click Start and click Run.
        2. Type DXDIAG and press OK.
        3. Click the Display tab.
        4. Verify DirectDraw Acceleration is not disabled under the DirectX Features. If DirectDraw Acceleration is disabled, press the Enable button. Click Exit.



      3. Update the Video Driver on the Computer. An old video driver may not support playback of newer DVDs. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
      Get the Latest Drivers for Your Dell Computer! 
      For specific questions on Cyberlink PowerDVD, refer to Dell Knowledge Base article: Cyberlink PowerDVD 8 Frequently Asked Questions (FAQ)



      Issue 3:CD or DVD Drive Does Not Read Discs

      Sometimes a CD or DVD drive may return an error when a disc is inserted. If the Recommended Solution above does not automatically return your drive to a working state, try these options: 
      1. Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
        • Roxio family of products
        • Power DVD
        • WinDVD
        • Media Direct
        • Windows Media Player
        • Nero Burning ROM



      2. Test with multiple discs. The original disc may be scratched or otherwise damaged to the point of unreadability. If another disc works correctly, replace the damaged disc.



      3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.



      Issue 4:Drive Not Found in Windows Vista

      Windows Vista may not list your CD or DVD drive under My Computer. If the Recommended Solution above does not automatically return your drive to a working state, try these options: 
      1. Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
        • Roxio family of products
        • Power DVD
        • WinDVD
        • Media Direct
        • Windows Media Player
        • Nero Burning ROM



      2. Reseat the drive. The cabling of the drive may be loose, or the drive may not be seated correctly in the laptop. Refer to the Online User's Guide for your computer for information on reseating the cables or the drive in the computer.



      3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.



      Issue 5:Drive Does Not Eject Discs

      You may not be able to eject CDs or DVDs from your computer, either using the Windows Eject feature or by pressing the button on the drive. If the Recommended Solution above does not automatically return your drive to a working state, try these options: 
      1. Attempt to Eject the CD in System Setup. Software may be interfering with the normal operation of the drive. Reboot the computer and tap the F1 key while at the Dell logo screen to enter System Setup. Then attempt to eject the CD tray using the button on the drive. If the drive ejects properly, there is a software conflict that needs to be resolved.



      2. Try a Diagnostic Startup. If the drive ejects normally in System Setup, try a Diagnostic Startup of Windows Vista. 
        1. In Windows, click Start, then in the Search box type msconfig and hit .

        2. Click Diagnostic Startup to load basic devices and services only.

        3. Reboot the computer and try to eject the drive when you get back into Windows Vista.

        If the drive ejects correctly, look for burning software that may be controlling the drive and update it or uninstall it. 


      3. Reseat the drive. The cabling of the drive may be loose, or the drive may not be seated correctly in the laptop. Refer to the Online User's Guide for your computer for information on reseating the cables or the drive in the computer.



      4. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.



      Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily.   In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue.  As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.


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    • View Answer at http://support.euro.dell.com/support/topics/global.aspx/support/kcs/document?c=uk&cs=ukdhs1&l=en&s=dhs&docid=DSN_346785&isLegacy=true
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