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  • Error messages appear on the LCD monitor. (EOS REBEL T3/1100D)

    • If a problem occurs with the camera, an error message is displayed on the LCD. 

      If your camera displays an error screen like the one shown above, follow the displayed instructions to resolve the problem.

      List of Error Messages & Solutions


      Error code No.MessageSolution
      Err 01Communications between the camera and lens is faulty. Clean the lens contacts.-Clean the electrical contacts on the camera and lens.
      -Use a Canon lens.
      -If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
      Err 02Card cannot be accessed. Reinsert/change card or format card with camera.-Remove and install the card again.
      -Replace the card.
      -Format the card. (*2)
      Err 04Cannot save images because card is full. Replace card.-Replace the card.
      -Erase unnecessary images on the card.
      -Format the card. (*2)
      Err 05The built-in flash could not be raised. Turn the camera off and on again.-Turn the power switch to < ON > to turn on the power again.
      -If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
      Err 06Sensor cleaning is not possible. Turn the camera off and on again.-Turn the power switch to < ON > to turn on the power again.
      -If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)
      Err 10,20,30,40,
      50,70,80      		Shooting is not possible due to an error. Turn the camera off and on again.-Turn the power switch to < ON > to turn on the power again.
      -Remove and re-install the battery.
      -Use a Canon lens.
      -If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1)

      *1 Please refer the IMPORTANT below.
      *2 Please refer the CAUTION below.
      *3 Details of the error codes are as follows.


      Error CodeError Details
      Err 10Malfunctions related to files have been detected.
      Err 20Malfunctions related to the mechanical mechanism have been detected.
      Err 30Malfunctions related to the shutter have been detected.
      Err 40Malfunctions related to the power source have been detected.
      Err 50Malfunctions related to the electric control have been detected.
      Err 70Malfunctions related to images have been detected.
      Err 80Malfunctions related to the electric control or images have been detected.


      IMPORTANT

      If the same error keeps appearing, there may be a problem. Write down the error code and consult your nearest Canon Service Center. 

      ATTENTION

      When the card is formatted, all images and data in the card will be erased. Even protected images will be erased, so make sure there is nothing you need to keep. If necessary, transfer the images to a computer, etc., before formatting the card.
      To format the memory card, please refer to the Related information.

    • View More: Canon Error messages appear on the LCD monitor. (EOS REBEL T3/1100D)
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_600D.aspx?faqtcmuri=tcm:14-821646&page=1&type=faq
    •  

  • Canon Telephone Support

    • You can call us at +44 (0)844 369 0100 *

      The waiting time may vary depending on:

      > the time of day you are calling 
      > the number of customers in queue 
      > the time needed to answer questions from other customers

       

      Our helpdesk can be reached Monday to Friday from 9:00AM to 5:00PM. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

      • exact product model name (e.g. EOS 400D) 
      • serial number of your device 
      • Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) 
      • Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

      Note: 
      You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.


      * The cost per call is 5p per minute using a fixed line with British Telecom. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges 

       


    • View More: Canon Canon Telephone Support
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
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