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  • Automatic Sensor Cleaning

    • In the following cameras, whenever you turn the power switch to on or off, the Self Cleaning Sensor Unit is activated to automatically shake off the dust on the front of the sensor (CMOS).

      • EOS-1Ds Mark III
      • EOS-1D Mark IV
      • EOS-1D Mark III
      • EOS 5D Mark II
      • EOS 7D
      • EOS 60D
      • EOS 50D
      • EOS 40D
      • EOS REBEL T3i/EOS 600D
      • EOS REBEL T2i/EOS 550D
      • EOS REBEL T1i/EOS 500D
      • EOS DIGITAL REBEL XSi/EOS 450D
      • EOS REBEL XS/EOS 1000D
      • EOS DIGITAL REBEL XTi/EOS 400D DIGITAL

      Normally, you need not pay attention to this operation. However, you can run the sensor cleaning at any time by following the procedures below.


      NOTE

      This section explains the procedures using the EOS REBEL T3i/EOS 600D. Depending on the model you are using, the content displayed on the LCD monitor might be slightly different from what is shown on your camera, but the procedure is almost the same.

      1. Set the power switch to .

      2. Press the

      button to bring up the menu display.

      3. Under the [Set-up] tab, select [Sensor cleaning], then press the button. 


      The [Set-up] tab to be selected is different depending on the model. For details, please see the list below.
      [Set-up] tab for each model


      Model NameTab to be selected
      EOS-1Ds Mark III(Set-up 3)
      EOS-1D Mark IV(Set-up 3)
      EOS-1D Mark III(Set-up 3)
      EOS 5D Mark II(Set-up 2)
      EOS 7D(Set-up 2)
      EOS 60D (Set-up 2)
      EOS 50D(Set-up 2)
      EOS 40D(Set-up 2)
      EOS REBEL T3i/EOS 600D(Set-up 2)
      EOS REBEL T2i/EOS 550D(Set-up 2)
      EOS REBEL T1i/EOS 500D(Set-up 2)
      EOS DIGITAL REBEL XSi/EOS 450D(Set-up 2)
      EOS DIGITAL REBEL XTi/EOS 400D DIGITALSelect (Set-up 2), [Sensor cleaning:Auto], then press the <SET> button.
      EOS REBEL XS/EOS 1000D(Set-up 2)

      4. The screen below will appear. Select [Clean now], then press the button. For EOS DIGITAL REBEL XTi/EOS 400D DIGITAL, go to step 5.

      5. Select [OK], then press the button.
      The screen will indicate that the sensor is being cleaned. Although there will be a shutter sound, a picture is not taken.
      For EOS DIGITAL REBEL XTi/EOS 400D DIGITAL, select [Clean now] then press the button.


      NOTE

      • For best results, do the sensor cleaning while the camera bottom is placed on a table or other flat surface.
      • Even if you repeat the sensor cleaning, the result will not improve that much. Right after the sensor cleaning is finished, the [Clean now] option will remain disabled temporarily.

      If there is dirt or dust that cannot be removed by following the procedure above, please see Manual Sensor Cleaning.


      REFERENCE

      • Normally, the Self Cleaning Sensor Unit will eliminate most of the dust that might be visible on captured images. However, in case visible dust still remains, you can append the Dust Delete Data to the image for erasing the dust spots later. The Dust Delete Data is used by Digital Photo Professional (provided software) to erase the dust spots automatically.
      • For details about dust delete data, refer to the instruction manuals that came with your camera. For Automatic Dust Erasure Processing using Dust Delete Data, please see How to erase dust spots in an image with Digital Photo Professional Ver.3.10 (Copy Stamp Tool).

    • View More: Canon Automatic Sensor Cleaning
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_600D.aspx?faqtcmuri=tcm:14-821764&page=1&type=faq
    •  
  • Manual Sensor Cleaning

    • If you cannot remove dirt or dust on the image sensor (CMOS) even by using the sensor cleaning function on your camera, or if your camera does not have a function for sensor cleaning, you can clean the sensor on your own by using a commercially available blower.


      IMPORTANT

      The surface of the image sensor is extremely delicate. If the sensor needs to be cleaned directly, it is advisable to contact a Canon Service Center.

      ATTENTION

      • For the power source, using an AC Adapter Kit is recommended. The AC Adapter Kit that can be used differs depending on the model. For details, please see the list below.
      • If you use a battery, make sure it is fully recharged. If the battery grip with size-AA/LR6 batteries is attached, manual sensor cleaning will not be possible.

      AC Adapter Kits and DC Coupler Kits for each model 
      Model NameAC Adapter
      EOS-1Ds Mark IIIAC Adapter Kit ACK-E4 (bundled accessory)
      EOS-1Ds Mark IIDC Coupler Kit DCK-E1 (bundled accessory)
      EOS-1DsDC Coupler Kit DCK-E1 (bundled accessory)
      EOS-1D Mark IVAC Adapter Kit ACK-E4 (sold separately)
      EOS-1D Mark IIIAC Adapter Kit ACK-E4 (bundled accessory)
      EOS-1D Mark II NDC Coupler Kit DCK-E1 (bundled accessory)
      EOS-1D Mark IIDC Coupler Kit DCK-E1 (bundled accessory)
      EOS-1DDC Coupler Kit DCK-E1 (bundled accessory)
      EOS 5D Mark IIAC Adapter Kit ACK-E6 (sold separately)
      EOS 5DAC Adapter Kit ACK-E2 (sold separately)
      EOS 7DAC Adapter Kit ACK-E6 (sold separately)
      EOS 60DAC Adapter Kit ACK-E6 (sold separately)
      EOS 50DAC Adapter Kit ACK-E2 (sold separately)
      EOS 40DAC Adapter Kit ACK-E2 (sold separately)
      EOS 30DAC Adapter Kit ACK-E2 (sold separately)
      EOS 20D EOS 20DaAC Adapter Kit ACK-E2 (sold separately)
      EOS 10DAC Adapter Kit ACK-E2 (sold separately)
      EOS REBEL T3i/EOS 600DAC Adapter Kit ACK-E8 (sold separately)
      EOS REBEL T2i/EOS 550DAC Adapter Kit ACK-E8 (sold separately)
      EOS REBEL T1i/EOS 500DAC Adapter Kit ACK-E5 (sold separately)
      EOS DIGITAL REBEL XSi/EOS 450DAC Adapter Kit ACK-E5 (sold separately)
      EOS DIGITAL REBEL XTi/EOS 400D DIGITALAC Adapter Kit ACK-DC20 (sold separately)
      EOS DIGITAL REBEL XT/EOS 350D DIGITALAC Adapter Kit ACK-DC20 (sold separately)
      EOS REBEL T3/EOS 1100DAC Adapter Kit ACK-E10 (sold separately)
      EOS REBEL XS/EOS 1000DAC Adapter Kit ACK-E5 (sold separately)
      EOS DIGITAL REBEL/EOS 300D DIGITALAC Adapter Kit ACK-E2 (sold separately)
      EOS D60Compact Power Adapter CA-PS400 and DC Coupler DR-400 (bundled accessory)


      NOTE

      This section explains the cleaning procedure using the EOS REBEL T3i/EOS 600D. Depending on the model you are using, the content displayed on the LCD monitor might be slightly different from what is shown on your camera, but the procedure is almost the same.

      1. Detach the lens before you start cleaning.

      2. Set the power switch to .

      3. Press the

      button to bring up the menu display.

      4. Select [Clean manually] or [Sensor cleaning].

      The cleaning procedure differs depending on the model. 
      For details, please see the list below.


      Model NameManual cleaning procedure
      EOS-1Ds Mark IIISelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS-1Ds Mark IISelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [OK], then press the <SET> button. Press the shutter button completely. The reflex mirror will lockup and the shutter will open. Go to step 7.
      EOS-1DsSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [OK], then press the <SET> button. Press the shutter button completely. The reflex mirror will lockup and the shutter will open. Go to step 7.
      EOS-1D Mark IVSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS-1D Mark IIISelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS-1D Mark II NSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [OK], then press the <SET> button. Press the shutter button completely. The reflex mirror will lockup and the shutter will open. Go to step 7.
      EOS-1D Mark IISelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [OK], then press the <SET> button. Press the shutter button completely. The reflex mirror will lockup and the shutter will open. Go to step 7.
      EOS-1DSelect <  > tab, [Sensor cleaning], then press the <SET> button.
      EOS 5D Mark IISelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS 5DSelect [  Sensor cleaning], press the <SET> button.
      EOS 7DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS 60DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS 50DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS 40DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS 30DSelect [  Sensor cleaning], press the <SET> button.
      EOS 20D/EOS 20DaSelect [  Sensor cleaning], press the <SET> button.
      EOS 10DSelect the menu [Sensor cleaning], press the <SET> button.
      EOS REBEL T3i/EOS 600DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS REBEL T2i/EOS 550DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS REBEL T1i/EOS 500DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS DIGITAL REBEL XSi/EOS 450DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS DIGITAL REBEL XTi/EOS 400D DIGITALSelect <  > tab, [Sensor cleaning: Manual], then press the <SET> button.
      EOS Kiss Digital NSelect <  > tab, [Sensor cleaning], then press the <SET> button.
      EOS DIGITAL REBEL/EOS 300D DIGITALSelect <  > tab, [Sensor cleaning], then press the <SET> button.
      EOS REBEL T3/EOS 1100DSelect <  > tab, [Clean manually], press the <SET> button.
      EOS REBEL XS/EOS 1000DSelect <  > tab, [Sensor cleaning], then press the <SET> button. On the next screen, select [Clean manually], then press the <SET> button.
      EOS D60Select the menu [C.Fn], [C.Fn13 Sensor cleaning], then press the <SET> button. On the next screen, select [1:Enable], then press the <SET> button. Press the shutter button completely. The reflex mirror will lockup and the shutter will open. Go to step 7.

      5. Select [OK], then press the button.

      6. The reflex mirror will lockup and the shutter will open.

      7. Using a commercially available blower, blow dust that is stuck to the surface while preventing the blower from directly touching the sensor.

      8. After ending the cleaning, set the power switch to .


      ATTENTION

      • While cleaning the sensor, never do any of the following. If the power is cut off, the shutter will close and the shutter curtains and image sensor might get damaged.

      - Setting the power switch to .
      - Opening the battery compartment cover.
      - Opening the card slot cover.
      • The surface of the image sensor is extremely delicate. Clean the sensor with care.
      • Use a plain blower without any brush attached. A brush can scratch the sensor.
      • Do not insert the blower tip inside the camera beyond the lens mount. If the power is turned off, the shutter will close and the shutter curtains or reflex mirror might get damaged.
      • Never use canned air or gas to clean the sensor. The blowing force can damage the sensor or the spray gas can freeze on the sensor.
      • If a smudge that cannot be removed with a blower remains, having the sensor cleaned by a Canon Service Center is recommended.

    • View More: Canon Manual Sensor Cleaning
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_600D.aspx?faqtcmuri=tcm:14-821579&page=1&type=faq
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  • Removing Dirt or Dust on the Viewfinder or Mirror

  • Checking the Battery Level (EOS REBEL T3i / EOS 600D)

  • How do I recharge the battery? (EOS REBEL T3i/EOS 600D)

    • To recharge the battery supplied with your camera, follow the instructions below.
      When recharging the battery, also see Precautions for Charging Battery Pack.

      1. Remove the protective cover.

      2. As shown in the illustration, attach the battery securely. 
      To detach the battery, follow the above procedure in reverse. 

      3. Recharge the battery.
      [For LC-E8]
      As shown by the arrow, flip out the battery charger's prongs and insert the prongs into a power outlet.
      [For LC-E8E]
      Connect the power cord to the charger and insert the plug into the power outlet.

      Recharging starts automatically and the charge lamp turns orange.
      When the battery is fully recharged, the full-charge lamp will turn green.


      NOTE

      • It takes approx. 2 hours to fully recharge a completely exhausted battery at 23℃ / 73℉. The time required to recharge the battery depends on the ambient temperature and battery's charge level.
      • For safety reasons, recharging in low temperatures (6℃ - 10℃ / 43℉ - 50℉) will take a longer time (up to 4 hours).


      ATTENTION

      Use of genuine Canon accessories is recommended.
      This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.

    • View More: Canon How do I recharge the battery? (EOS REBEL T3i/EOS 600D)
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/products/cameras/Digital_SLR/EOS_600D.aspx?faqtcmuri=tcm:14-821685&page=2&type=faq
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  • Canon Telephone Support

    • You can call us at +44 (0)844 369 0100 *

      The waiting time may vary depending on:

      > the time of day you are calling 
      > the number of customers in queue 
      > the time needed to answer questions from other customers

       

      Our helpdesk can be reached Monday to Friday from 9:00AM to 5:00PM. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

      • exact product model name (e.g. EOS 400D) 
      • serial number of your device 
      • Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) 
      • Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

      Note
      You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.


      * The cost per call is 5p per minute using a fixed line with British Telecom. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges 

       


    • View More: Canon Canon Telephone Support
    •  
    • View Answer at http://www.canon.co.uk/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
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