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  • How to connect the camera to a computer using a USB cable (EOS REBEL T3i/EOS 600D)

    • This section describes how to connect the camera to a computer when importing images to the computer or specifying the camera settings from the computer.


      NOTE

      Use the supplied USB cable to connect the camera to the computer. 
      Start the computer before making the connection.
      We recommend using the AC adapter kit ACK-E8(Sold separately) as the camera's power supply while connecting the camera to the computer.

      1. Confirm that the camera is not connected to the computer, and then set the camera's power switch to .
      For the details about how to open the LCD monitor, see How to use the vari-angle LCD monitor of the EOS REBEL T3i/EOS 600D.

      2. Press the

      button to display the menu.

      3. Change the camera's Auto power off settings.

      3-1. Press the to select the [  ] tab, and then select [Auto power off]. Press the button.
      3-2. Press the to select [Off] from the menu that appears, and then press the button again.
      Please refer to the Instruction manual supplied with your camera for more information about the Auto power off settings.

      4. Press the

      button to turn off the display on the LCD monitor, and then turn the camera's power switch to .

      5. Plug the supplied USB cable into the USB port on your computer. The port's location differs between computers. Please refer to the documentation provided with your computer for more information.

      6. Connect the other end of the USB cable to the < A/V OUT / DIGITAL > terminal on the camera.

      7. Set the camera's power switch to .

      8. EOS Utility opens and the communications between the camera and the computer start.

      If EOS Utility does not start automatically, click the [Start] button (or  button), then select [All Programs], [Canon Utilities], [EOS Utility], and then [EOS Utility]. If you use Mac OS X, click the [EOS Utility] icon registered in the Dock.

      The message that appears on the screen differs depending on the computer's operating system or software installed in the computer, and also depending on whether the camera is being connected to the computer for the first time or has been connected previously. 
      If a window to select a program (application) appears, select [Canon EOS Utility / Downloads images from EOS camera], and then click [OK].

      For information about operations after connecting the camera to the computer, please refer to the Instruction manual that was supplied with your camera.

      This completes the process of connecting the camera to the computer.


    • View More: Canon How to connect the camera to a computer using a USB cable (EOS REBEL T3i/EOS 600D)
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  • The camera cannot be connected with a computer (The computer does not recognize the camera)

    • If the camera cannot be connected to a computer, it may be due to the following reasons. Therefore, please check the following items in order to find the cause of the problem.

      1. The camera is not connected properly to the computer with the supplied USB cable

      To connect the camera to a computer, use the supplied USB cable. For details on how to connect the camera to a computer, please refer to How to connect the camera to a computer using a USB cable (EOS REBEL T3i/EOS 600D).

      2. The camera is not recognized by EOS Utility (You can only click [Monitor Folder] on the main window of EOS Utility)

      If the camera is not recognized by the supplied software, please check whether any of the following cases may be a remedy to the problem.
      • Please check whether the EOS Utility application supplied with your camera, or any other EOS Utility version is installed on your computer. (Version 2.10 or later is supported.) If your version is not supported, please update the application to the latest version by using an updater. You can download the EOS Utility updaters from the Canon Web site.
      • EOS Utility does not operate correctly on a computer if its system requirements are not met. Use EOS Utility on a computer with compatible system requirements. For details on system requirements that are compatible with the application, please refer to the Related information.
      • EOS Utility and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable. Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EOS Utility and your camera from communicating normally.
      • If there is insufficient charge left in the camera battery, the camera cannot communicate with EOS Utility. In this case, replace the battery with a charged one, or use an AC adapter kit ACK-E8 (Separately available).Your computer does not supply power to the camera through the interface cable.

      3. CameraWindow is being used

      Your camera does not support CameraWindow. If you are using CameraWindow, please install and use the EOS Utility application supplied with the camera.

      NOTE

      If your computer does not meet the System Requirements for EOS Utility, you can import images using a card slot on the computer or a commercially available card reader. 
      For the procedures for importing images using a card reader or a card slot on a computer, please see the Related Information.

      4. The camera is not recognized by Windows OS

      If the things described in items 1 through 3 above do not apply to your situation, the camera may not have been recognized by your computer's OS. For information on how to work around this, please see the Related Information.
    • View More: Canon The camera cannot be connected with a computer (The computer does not recognize the camera)
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  • Connecting the camera to a printer and printing (How to make camera-direct prints) (EOS REBEL T3i/EOS 600D)

    • You can connect your camera to a " PictBridge" compatible printer to make direct prints. 
      The direct printing procedure is done entirely with the camera while you look at the LCD monitor.


      ATTENTION

      • Movies cannot be printed. To print from movies, import them into a computer, use something like ZoomBrowser EX to write still images from them, and then connect the computer to a printer to print them.
      • The camera cannot be used with printers compatible only with CP Direct or Bubble Jet Direct.
      • Do not use any interface cable other than the one provided.
      • If you use a battery pack to power the camera, make sure it is fully charged.
      • With a fully-charged battery, printing up to about 4 hours is possible.
      • Before disconnecting the cable, first turn off the camera and printer. Hold the plug (not the cord) to pull out the cable.
      • For direct printing, using AC Adapter Kit ACK-E8 (sold separately) to power the camera is recommended.


      IMPORTANT

      Depending on the printer, it might not support SDHC or SDXC cards. For details, please check with where the printer was purchased for support information.

      1. Set the camera's power switch to .

      2. Set up the printer.
      For details, see the printer’s instruction manual.

      3. Connect the camera to the printer.

      • Use the interface cable provided with the camera.
      • Connect the cable to the camera's terminal with the cable plug's <  > icon facing the front of the camera.
      • To connect to the printer, refer to the printer's instruction manual.


      4. Turn on the printer.

      5. Set the camera's power switch to .
      Some printers may make a beeping sound.


      ATTENTION

      • If there is a long beeping sound, it indicates a problem with the printer. A message like the ones shown in the table below will appear on the camera's LCD monitor. Press the button to stop printing, and then resume printing after fixing the problem.
      • For details on how to fix a printing problem, refer to the printer's instruction manual.

      List of error messages when printing 
      Paper ErrorCheck whether the paper is properly loaded in the printer.
      Ink ErrorCheck the printer's ink level, and check the waste ink tank.
      Hardware ErrorCheck for any printer problems other than paper and ink problems.
      File ErrorThe selected image cannot be printed via PictBridge. Images taken with a different camera or images edited with a computer might not be printable.

      6. Press the <  >(Playback) button to playback the image.

      The image will appear, and the <  >(PictBridge) icon will appear on the upper left to indicate that the camera is connected to a printer.

      7. Select the image to be printed, then press the button.

      • Check that the <  > icon is displayed on the upper left of the LCD monitor.
      • Press the to select the image to be printed.


      8. The print setting screen will appear.


      * Depending on the printer, certain settings such as the date and file number imprinting and trimming might not be selectable.

      9. Select [Paper settings], then press the button.

      10. The paper settings screen will appear.



      Select the size of the paper loaded in the printer, then press the button.
      The paper type screen will appear.



      • Select the type of the paper loaded in the printer, then press the button.
      • When attempting to use genuine papers with a Canon printer, check the instruction manual for the printer for information about the types of paper that can be used.

      The page layout screen will appear.



      Select the page layout, then press the button.
      The print setting screen will reappear.

      BorderedThe print will have white borders along the edges. If the edges of the images are cut when making prints with the [Borderless] setting, make prints with the [Bordered] setting instead.
      BorderlessThe print will have no borders. If your printer cannot print borderless prints, the print will have borders.
      BorderedThe shooting information(*1) will be imprinted on the border on 9x13cm and larger prints.
      ××-upOption to print 2, 4, 8, 9, 16, or 20 images on one sheet.
      20-up

      35-up      		Images that have been print ordered in DPOF will be printed as thumbnails in groups of 20 or 35 images on A4 or letter size paper. (*2)

      [20-up  ]will have the shooting information(*1) imprinted.
      DefaultThe page layout will vary depending on the printer model or its settings.
      *1:From the Exif data, the camera name, lens name, shooting mode, shutter speed, aperture, exposure compensation amount, ISO speed, white balance, etc., will be imprinted.
      *2:After ordering the prints with "Digital Print Order Format (DPOF)", you should print by following "Direct Printing with DPOF".

      11. Set as necessary. If you need not set any printing effects, go to step 12.


      What is displayed on the screen differs depending on the printer.
      11-1. Select the option on the upper right (circled in the screenshot), then press the button.
      11-2. Select the desired printing effect, then press the button.

      If the  icon is displayed brightly next to , you can also adjust the printing effect. For detals, refer to the instruction manuals that came with your camera.


      Printing EffectDescription
      OnThe image will be printed according to the printer's standard colors. The image's Exif data is used to make automatic corrections.
      OffNo automatic correction will be applied.
      VIVIDThe image will be printed with higher saturation to produce more vivid blues and greens.
      NRImage noise is reduced before printing.
      B/WPrints in black-and-white with true blacks.
      Cool tonePrints in black-and-white with cool, bluish blacks.
      Warm tonePrints in black-and-white with warm, yellowish blacks.
      NaturalPrints the image in the actual colors and contrast. No automatic color adjustments are applied.
      Natural MThe printing characteristics are the same as the "Natural" setting. However, this setting enables finer printing adjustments than with "Natural."
      DefaultThe printing will differ depending on the printer. For details, see the printer's instruction manual.
      * When you change the printing effects, it is reflected in the image displayed on the upper left. Note that the printed image might look slightly different from the displayed image which is only an approximation.

      12. Set the date and file number imprinting as necessary.

      • If you need to set the date and file number imprinting, select [  ], then press the button.
      • Select whether to print the date, the image number, or both, and then press the button.



      13. Set the number of copies as necessary.

      • Select [  ], then press the button.
      • Set the number of copies, then press the button.



      14. Select [Print], then press the button.


    • View More: Canon Connecting the camera to a printer and printing (How to make camera-direct prints) (EOS REBEL T3i/EOS 600D)
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  • If the camera is not detected by Windows XP (in the case of PTP connections)

    • If the camera is not recognized correctly by Windows XP, check each of the following methods in order.

      1. Change the USB port that is connected with the camera

      If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.

      2. Use [Device Manager]

      1. From [start] menu (), click [Control Panel] ().

      2. Click [Performance and Maintenance].

      3. Click [System].

      4. Click [Device Manager] in the [Hardware] tab.

      5. Double-click [Imaging devices] or [Other devices].

      6.  Click the model name of your camera, and  click [  ](Uninstall).

      7. Click [OK].

      8. Click [  ](Scan for hardware changes).

      9. If a window like the one below appears, select [Canon EOS Utility] to download to a computer using EOS Utility. For details on downloading images using EOS Utility, see the Related Information below. Otherwise, click [  ] to close the window.
      If the window does not appear, double-click the EOS Utility icon on the desktop to start the application.


    • View More: Canon If the camera is not detected by Windows XP (in the case of PTP connections)
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  • If the camera is not detected by Windows Vista

    • If the camera is not recognized correctly by Windows Vista, check each of the following methods in order.

      1. Change the USB port that is connected with the camera

      If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.

      2. Use [Device Manager]

      1. From [start] menu (), click [Control Panel] ().

      2. Click [Hardware and Sound].

      3. Click [Device Manager].

      4. Double-click [Portable Devices].

      5.  Click the model name of your camera, and click  [  ](Uninstall).

      6. Click [OK].

      7. Click [  ](Scan for hardware changes).

      8. If a window like the one below appears, select [Downloads images from EOS camera] to download to a computer using EOS Utility. For details on downloading images using EOS Utility, see the Related Information below. Otherwise, click [  ] to close the window.
      If the window does not appear, double-click the EOS Utility icon on the desktop to start the application.


    • View More: Canon If the camera is not detected by Windows Vista
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  • If the camera is not detected by Windows 7

    • If the camera is not recognized correctly by Windows 7, check each of the following methods in order.

      1. Change the USB port that is connected with the camera

      If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.

      2. Use [Device Manager]

      1. From [start] menu (), click [Control Panel] ().

      2. Click [Hardware and Sound].

      3. Click [Device Manager].

      4. Double-click [Portable Devices].

      5.  Click the model name of your camera, and  click [  ](Uninstall).

      6. Click [OK].

      7. Click [  ](Scan for hardware changes).

      8. If a window like the one below appears, select [Downloads images from EOS camera] to download to a computer using EOS Utility. For details on downloading images using EOS Utility, see EOS Utility Instruction Manual (included on the CD-ROM) that came with your camera. Otherwise, click [  ] to close the window.
      If the window does not appear, double-click the EOS Utility icon on the desktop to start the application.


    • View More: Canon If the camera is not detected by Windows 7
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  • Using a Card Reader or a Card Slot on a Computer to Download Images

    • If your camera is not compatible with the OS on your computer, you can download photos or movies shot with the camera using a card slot on the computer or a commercially available card reader.


      ATTENTION

      • If you are using an SDHC card or an SDXC card, you may not download images from your computer or card reader due to differences in the file systems. Please confirm that the SDHC or SDXC card is compatible with your computer or card reader beforehand by checking the Web pages of the card manufacturers.
      • Depending on your computer, software, or OS, you may not be able to play back the imported movies or RAW images. For details on image compatibility, please see the software instruction manual that is included on the CD-ROM bundled with your camera.


      NOTE

      Windows 7 is used as an example, but the procedures are mostly the same if you use Windows Vista, Windows XP, or Mac OS X.

      To download images, follow the instructions below.

      1. Insert the memory card into the card slot on your computer or commercially available card reader. When using a card reader, make sure to connect the computer to the card reader before inserting the card into the reader.

      2. The memory card data is loaded to the computer.

      • After the following window appears, select [Open folder to view files].
      • If the window does not appear, select [Computer](Windows Vista: [Computer]; Windows XP: [My Computer]), [EOS_DIGITAL] from the [Start] menu.


      3. Images shot with the camera are saved in the memory card's [DCIM] folder with the following folder structure and file names.


      NOTE

      • The "xxx" in the folder names represents a number between 100 and 999.
      • For the 1D series cameras, the folder structure is the same for CF cards and SD cards.
      • When you perform DPOF settings on the camera, a [MISC] folder is created. The files that manage the DPOF settings are saved in the [MISC] folder.
      • A thumbnail file is a file saved with the same file name as the movie and includes shooting information. When you play a movie with the camera, both the movie file and the thumbnail file are required.
      • When Adobe RGB is specified, the file names of images shot with your camera have an underscore "_" as the first character.

      4. Copy images in the folder to the computer. (As an example, the following screenshot shows that the DCIM folder is moved to the desktop of the computer by dragging.)

      5. After the folder is copied, open the copied folder to check the images inside.


    • View More: Canon Using a Card Reader or a Card Slot on a Computer to Download Images
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  • Canon Telephone Support

    • You can call us at +44 (0)844 369 0100 *

      The waiting time may vary depending on:

      > the time of day you are calling 
      > the number of customers in queue 
      > the time needed to answer questions from other customers

       

      Our helpdesk can be reached Monday to Friday from 9:00AM to 5:00PM. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

      • exact product model name (e.g. EOS 400D) 
      • serial number of your device 
      • Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) 
      • Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

      Note: 
      You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.


      * The cost per call is 5p per minute using a fixed line with British Telecom. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges 

       


    • View More: Canon Canon Telephone Support
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