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You can call us at +44 (0)844 369 0100 *

The waiting time may vary depending on:

> the time of day you are calling 
> the number of customers in queue 
> the time needed to answer questions from other customers

Our helpdesk can be reached Monday to Friday from 9:00AM to 5:00PM. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

• exact product model name (e.g. EOS 400D) 
• serial number of your device 
• Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) 
• Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

Note: 
You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.

* The cost per call is 5p per minute using a fixed line with British Telecom. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges