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  • Question

    Macintosh: Installing the Product Software in Mac OS X 10.6 and OS X 10.7 for a USB Connection

    • Answer
    • Introduction
      This document contains instructions on how to install your HP print driver and software in Mac OS X 10.6 (Snow Leopard) and OS X 10.7 (Lion) for a USB cable connection. A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD, the HP Web site, and on Apple Software Updates. The available software varies by product.
      CAUTION:Do not reinstall HP software that supports earlier versions of Mac OS X. Older software is not compatible with Snow Leopard or Lion.
      Many HP drivers are already built into the Mac operating system, and you can use those drivers by adding the product to the print queue. You can also install the drivers with Apple Software Update. The full HP software package, including the HP print driver, HP Utility, HP Scan software, and the HP fax driver (if applicable), is available in Mac OS X.
      NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.
      Follow these steps to install the HP software in Mac OS X 10.6 for a USB connection.
      Step one: Prepare for installation
      1. Make sure the product and the computer are turned on.
      2. Connect the USB cable to the rear port of the HP product and to any USB port on the computer.
      3. Exit any open programs on the computer.
      Figure 1: USB Cable
      USB cable
      CAUTION:HP recommends using a USB cable that is less than 3 m (10 ft) long.
      Step two: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step three: Install the software
       Important : Before you install the software, check to see if your product is already in the print queue. If your product is in the print queue, follow these steps to remove the product. 

      1. Open System Preferences , and then click Print & Fax .
      2. If your product is in the Printers list, click the “–” minus sign to delete the product.
      To install the product software, follow the steps for the method that you want to use (CD or download).
      NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
      Method one: Install the software with the software CD
      1. Insert the Macintosh product CD into the CD drive of the computer. The HP Installerprogram opens.
        NOTE:If the installer does not open automatically, double-click the CD icon on the desktop to open the installer.
      2. When prompted, select your HP product, and then click OK .
      3. Follow the on-screen instructions to complete the installation.
      Method two: Download and install the software from the HP Web site
      1. Open a new window to browse to the Select Software and Drivers page:
        1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
        2. If prompted, type your product number. You might also need to click it in a list of similar products.
        3. Click your operating system.
          The Select Software and Drivers page opens.
      2. Click the option that you want to download.
        A page displays with more information about that option and the specific items that it includes.
        NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features. This download includes the HP print driver, HP Utility, HP Scan software, and if applicable for your product, the HP fax driver.
      3. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
        The file downloads to your computer and the HP Software window opens automatically.
        Figure 2: HP Software window
      4. Double-click the HP Installer icon. The Welcome to the HP Installer window displays.
        Figure 3: HP Installer icon
      5. When prompted, select your HP product, and then click OK .
      6. Follow the on-screen instructions to complete the installation.
      HP provides updated print drivers and software for Lion through Apple Software Updates . Depending on the product functionality, HP print driver, HP Utility, HP Scan driver, and the HP fax driver (if applicable) might be included in the HP driver update.
      NOTE:Scan support for many HP products is included with the HP software available through Apple Software Updates. To scan, use Preview , Image Capture or the Scan icon from the print driver queue.
      Full updated HP software packages for many HP products will be available on the HP Software and Drivers page after the Lion release. These software packages include the HP installer with network setup and HP Scan 3. The delayed release allows time for full testing and quality assurance from HP against the final OS X 10.7 release.
      Follow these steps to install the HP software in OS X 10.7 for a USB connection.
      Step one: Prepare for installation
      1. Make sure that the HP product and the computer are turned on.
      2. Exit any open programs on the computer.
      3. Obtain a USB cable, but do not connect the cable now. If you previously connected a USB cable, disconnect it from the computer and the product now.
      Figure 4: USB cable
      Image: USB cable
      CAUTION:HP recommends using a USB cable that is less than 3 m (10 ft) long.
       Important : If your product was previously installed and it is already in the print queue, follow these steps to remove it before installing the software.
      1. Open System Preferences , and then click Print & Scan .
      2. If your product is in the Printers list, click the Minus button ( ) to delete the product.
      Step two: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step three: Connect the USB cable
      Connect the USB cable to the product and to any USB port on the computer. The computer detects the product, and then prompts you to download the HP software with Apple Software Updates (recommended).
      You can follow the on-screen instructions to complete the installation, or you can decline this installation method and continue to the next step to install the software with the product CD or from the HP Software & Driver Download page.
      Step four: Install the software
      Choose one of the following methods to install the HP software.
      NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
       Important : If the product CD is not supported in OS X 10.7, download the latest HP software from Apple Software Updates .
      1. Insert the Macintosh product CD into the CD drive of the computer. The HP Installerprogram opens.
        NOTE:If the installer does not open automatically, double-click the CD icon on the desktop to open the installer.
      2. When prompted, select your HP product, and then click OK .
      3. Follow the on-screen instructions to complete the installation.
       Important : If the software is not available on the HP Software and Drivers Web site, download the latest HP software from Apple Software Updates .
      1. Open a new window to browse to the Select Software and Drivers page:
        1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
        2. If prompted, type your product number. You might also need to click it in a list of similar products.
        3. Click your operating system.
          The Select Software and Drivers page opens.
      2. Click the option that you want to download.
        A page displays with more information about that option and the specific items that it includes.
        NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features. This download includes the HP print driver, HP Utility, HP Scan software, and if applicable for your product, the HP fax driver.
      3. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
        The file downloads to your computer and the HP Software window opens automatically.
        Figure 5: HP Software window
      4. Double-click the HP Installer icon. The Welcome to the HP Installer window displays.
        Figure 6: HP Installer icon
      5. When prompted, select your HP product, and then click OK .
      6. Follow the on-screen instructions to complete the installation.
      You will experience the best performance and functionality if you download the latest HP software from Apple Software Updates . Follow these steps to update the software.
       Important : To successfully update the HP software and driver, the HP product must be turned on and connected to the Mac with a USB or network connection, or there must be an existing printer queue for your product.
      1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
      2. In the Software Update window, select the software you want to install, and then clickInstall .
        NOTE: Install all available updates for best performance and functionality.
      3. When prompted, enter your administrator account name and password.
      4. After the software updates complete, restart the computer (if required).
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    • View Answer at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02030505&tmp_task=setupCategory&cc=uk&dlc=en&lang=en&lc=en&product=3794615
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