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    Windows: How to Get HP Solution Center

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    • What is HP Solution Center?
      HP Solution Center is the main software program that you use to control and maintain your All-in-One printer. The program is part of the Full Feature software and driver package, and cannot be downloaded separately . HP Solution Center acts as a central point of access for tasks such as scanning, printing, and copying, and also provides access to the following features:
      • Product settings (such as scan and print settings)
      • Product help and troubleshooting
      • Links to shopping and supplies
      • Other HP software programs (such as photo-editing software)
      Click the plus sign () for more information.
      When you perform a standard installation of the Full Feature HP software, HP Solution Center installs automatically. However, it does not install with a Basic driver installation or a plug-and-play installation. Also, you might have excluded the program if you performed a custom or minimum type of installation.
      Check whether HP Solution Center displays in the list of installed programs:
      • Windows XP: Click Start , click All Programs , and then click the HP folder.
      • Windows Vista and Windows 7: Click the Windows icon ( ), click All Programs , and then click the HP folder.
      • If HP Solution Center appears in the list of HP programs, click it to open the program. If it opens successfully, you do not need to continue with the instructions in this document.
      • If HP Solution Center does not appear in the list of programs, click your operating system and then follow the steps to install the software.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Typical (Recommended) type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose a Minimum type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Recommended type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose aCustom type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Recommended type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose aCustom type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.


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    • View Answer at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02463264&tmp_task=setupCategory&cc=uk&dlc=en&lang=en&lc=en&product=3794615#N73
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