Home / Product Selection / TV / Troubleshooting / The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
  • Question

    The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.

    • Answer
    • Follow these steps to check if your device is configured correctly;

      • Some accessory devices require you to turn on the HDMI audio output when using an HDMI to HDMI connection.
      • Check the on-screen menu of the accessory device to ensure that the HDMI audio output is set to ON.
      • In some cases, you may need to set the digital audio format of the accessory device to Pulse-code modulation (PCM) mode. For detailed information, please refer to the user manual of the accessory device.
      • If the TV is connected to a PC, make sure that you have installed the latest drivers for the graphics card of your PC.

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    • View Answer at http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&mid=Link_FAQs&view=aa12_view_partial.html&session=20111208100916_2.100.96.79&list=aa12_list_partial.html&slg=ENG&ctn=32PFL5522D/05&dct=FAQ&refnr=0055645&faqview=1
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