Home / Product Selection / TV / Troubleshooting / The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
- Question
The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
- Answer
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Follow these steps to check if your device is configured correctly;
- Some accessory devices require you to turn on the HDMI audio output when using an HDMI to HDMI connection.
- Check the on-screen menu of the accessory device to ensure that the HDMI audio output is set to ON.
- In some cases, you may need to set the digital audio format of the accessory device to Pulse-code modulation (PCM) mode. For detailed information, please refer to the user manual of the accessory device.
- If the TV is connected to a PC, make sure that you have installed the latest drivers for the graphics card of your PC.
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