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  • I am experiencing a colour problem on my TV. What should I do?

    • STEP 1. Connection

      If the colour is wrong or missing when using a connected device, make sure that the cables are connected correctly. Incorrect or loose connections may cause colour problems or a blank screen.

      The correct video connection is set up as shown in the diagram below.

      Video Connection

      • When using an HDMI / DVI cable connection, you must use the HDMI IN 1 (DVI) jack. For the DVI cable connection, use a DVI to HDMI cable or DVI-HDMI (DVI to HDMI) adaptor for video connection and the PC / DVI AUDIO IN jacks for audio.
      • If an external device such as a DVD / Blu-ray player / cable box / STB satellite receiver supporting HDMI older than version 1.3, the TV may show abnormal colours. If you suspect the version is older than 1.3, contact the provider of the device to confirm the HDMI version and request an upgrade.

      NOTE: It is recommended you purchase an HDMI-certified cable. Otherwise, the screen may appear blank or a connection error may occur.

      NOTE: If the picture is black and white when using an AV composite input, connect the video cable (yellow) to the green input jack (input 1) on the TV.


      STEP 2. TV settings

      If you are experiencing poor colour or brightness, please follow the instructions below.

      IMPORTANT: Before adjusting the TV settings, please perform a Picture Test. To confirm that your TV is displaying the test image properly, proceed as follows. Go to Menu > Support >Self Diagnosis > Picture Test > Yes. If the test image is displayed properly, the poor quality may relate to the source or signal.

      • To adjust the Picture options on the TV menu, go to the Picture mode and selectColour or Brightness.
      • To adjust the Energy Saving options on the TV menu, go to Picture > ECO Solution > Energy Saving.
      • Try resetting the picture to view the default picture settings. Go to Picture > Picture Reset.

      NOTE: You can also reset your TV to factory settings by pressing the EXIT button on the remote control.

      As the colour problem may relate to the TV signal, try the following to solve it.

      1. Press the MENU button to display the menu.
      2. Use the  or  buttons to get to the Setup > Plug & Play. Then press the ENTERbutton.
      3. Tune the channels until 100%.

      If the previous advice does not help, please upgrade your TV to the latest firmware.


      STEP 3. Firmware download

      The firmware upgrade can be downloaded from the Downloads section on the Samsung UK website. You can easily get there by following the guidelines below.

      Click on Support on the global navigation bar at the top of the page.

      www.samsung.com/uk

      Select TV & AV.

      www.samsung.com/uk

      Choose your product type, subtype and model number, and click Select.

      www.samsung.com/uk

      Under Downloads, click on the Firmware link.

      www.samsung.com/uk


    • View More: Samsung I am experiencing a colour problem on my TV. What should I do?
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    • View Answer at http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide.jsp?cdsite=uk&seq=7373
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  • What should I do when the sound and the picture on my TV are not clear when watching TV broadcast signal?

    • STEP 1. The Fine Tune function

      If the sound and the picture are not clear when watching a broadcasting channel (signal), use the Fine Tune function. To fine tune your TV, please follow the steps below.

      1. Press the Menu button to display the menu.
      2. Press the  or  buttons on the remote control to select the Channel, then press Enter.

      On-Screen Menu > Channel

      1. Press the  or  buttons to select Fine Tune, then press Enter.

      Channel > Fine Tune

      1. To get a clearer picture and a better sound quality, press the  or  buttons until you get the optimal settings.

      Picture and sound settings optimisation.

      1. Press Enter to save your choice and then press Exit to go back.

      STEP 2. Digital Noise Filter (Digital NR)

      To fine tune your TV, you can also use the Digital Noise Filter. To do so, please follow the steps below.

      1. Press the Menu button to display the menu.
      2. Press the  or  buttons on the remote control to select Picture.

      On-Screen Manu > Picture

      1. Press the  or  buttons to select Picture Options, then press Enter.

      Picture > Picture Options

      1. In the Picture Options menu, select Digital Noise Filter.

      Picture Options > Digital Noise Filter

      1. To get a better picture quality, press the  or  buttons until you get the optimal settings. You can choose from Off / Low / Medium / High / Auto / Auto Visualisation.

      You are able to adjust the MPEG Noise Filter for Samsung Plasma TVs (series 7+, 7, 6+, 6, 5+, 5, 4+).when the input signal is in the MPEG format. Go to OSD Menu > Picture >Picture Options > MPEG Noise Filter.

      Picture Options > MPEG Noise Filter


      STEP 3. Firmware update

      Keep your Samsung TV up-to-date with the latest firmware available. The firmware upgrade can be downloaded from the Downloads section on the Samsung UK website. You can easily get there by following the guidelines below.

      Click on Support on the global navigation bar at the top of the page.

      www.samsung.com/uk

      Select TV Audio Video.

      www.samsung.com/uk

      Choose your product type, subtype and model number, and click Select.

      www.samsung.com/uk

      Under Downloads, click on the Firmware link.

      www.samsung.com/uk

      IMPORTANT: When the firmware is upgraded, the video and the audio settings will return to default settings.


    • View More: Samsung What should I do when the sound and the picture on my TV are not clear when watching TV broadcast signal?
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    • View Answer at http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide.jsp?cdsite=uk&seq=7290
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  • What should I do when one channel receives good picture but has no sound?

    • STEP 1. Overview

      This problem could be caused by several things. Please try the following to solve it.

      • Ensure that the antenna cable and other connectors are connected properly.
      • Confirm by pressing the info button if you are viewing an Analogue or Digital TV channel.
      • Change the primary Audio Language of your channel.
      • Change the Audio Format.
      • Change the Sound Mode.
      • Retune your TV.

      STEP 2. Changing the primary Audio Language of your channel

      Some TV channels allow you to manually change the primary audio language. On Analogue, this can only be done when receiving a NICAM stereo signal. However, very few programmes come with two or more audio signals with different languages.

      To change the Audio Language, please follow the steps below.

      1. Navigate to the sound menu.
      2. On the Remote control, press Menu.
      3. Select Sound and change the Audio Language.

      STEP 3. Changing the Audio Format and the Sound Mode

      If you accidentally select an audio format which is not available on your TV, the sound will be missing (e.g. you select the 5.1 audio format).

      To change the Audio Format, press the Tools button on the remote control and change the audio format to MPEG.

      Some TV channels may use only MONO sound. If you have the default sound mode set toSTEREO, the sound may be significantly reduced or almost inaudible.

      To change the Sound Mode, press the DUAL I-II button on your remote control.


      STEP 4. Retuning the TV

      To automatically search and store all of the available channels, please follow the steps below.

      1. Navigate to the auto store option.
      2. On the remote control, press Menu > Channel > Auto Store.
      3. Ensure you select the correct signal source (Antenna) and choose Analogue, Digital or Analogue & Digital.

      IMPORTANT: Always keep your TVs firmware updated to achieve optimal performance. The latest firmware upgrade can be downloaded from the Downloads section on the Samsung UK website. You can easily get there by following the guidelines below.


      STEP 5. Firmware download and upgrade

      Click on Support on the global navigation bar at the top of the page.

      www.samsung.com/uk

      Select Enter the model number in the search product field or select TV Audio Video.

      www.samsung.com/uk

      Choose your product type, subtype and model number, and click Select.

      www.samsung.com/uk

      Under Downloads click on the Firmware link.

      www.samsung.com/uk

      NOTE: Your TV has to support firmware upgrade via USB (if your TV does not support this feature, then nothing will be available).

      To perform the firmware upgrade, please follow these steps.

      1. Upload the upgrade file to a USB flash drive.
      2. Plug the USB flash drive into the USB port on the back or the side panel of your TV.
      3. Press MENU and go to Support > Software Upgrade > By USB.

    • View More: Samsung What should I do when one channel receives good picture but has no sound?
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    • View Answer at http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide.jsp?cdsite=uk&seq=7236
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  • Why can’t I increase the sound past a certain point on the TV when using Skype?

  • My Onkyo A/V receiver does not work with my 2009 Panasonic TV via HDMI but other products do, why is this?

  • Why can't I Select the AV input on my TV?

  • My new TV keeps turning itself off after two hours of it being on. Is this a fault?

  • The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.

  • My TV does not respond to the remote control and the letters CF are displayed in the upper right hand corner of the screen.

  • My computer stops working or reboots/restarts when I connect it to the TV with an HDMI to HDMI cable.

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