Home / Product Selection / Cameras / Memory Cards

Memory cards that can be used with your camera are as follows.

If the card is new or was previously formatted by another camera or personal computer, format the card with the camera.

1. Set the power switch to .

2. Press the

button to bring up the menu.

3. Press the to select [  ].

4. Select [Format], then press the button.

5. Select [OK], then press the Button.

• The card will be formatted.
• When the formatting is completed, the menu will reappear.

For low-level formatting, press the <  > button to checkmark [Low level format] with [  ], then select [OK]. Press button.

NOTE

About Low-level Formatting

• Do low-level formatting if the card's recording or reading speed seems slow.
• Since low-level formatting will erase all recordable sectors in the card, the formatting will take slightly longer than normal formatting.
• You can stop the low-level formatting by selecting [Cancel]. Even in this case, normal formatting will have been completed and you can use the card as usual.

IMPORTANT

• When the card is formatted or data is erased, only the file management information is changed. The actual data is not completely erased. Be aware of this when selling or discarding the card. When discarding the card, execute low-level formatting or destroy the card physically to prevent the data from being leaked.
• Before using a new Eye-Fi card, the software in the card must be installed in your computer. Then format the card with the camera.

REFERENCE

The card capacity displayed on the card format screen might be smaller than the capacity indicated on the card.

You can use SD memory cards, SDHC memory cards, or SDXC memory cards with this camera.

However, if you use an SDHC card and insert it into a card reader, the card may not be recognized by the computer depending on the version of the operating system. You can use a card reader with a Windows 7 or a Windows Vista (SP1 or later) computer, but there are cases where you may not be able to use the reader with a Windows XP computer. For detailed information, please contact Microsoft Corporation.

Please refer to the precautions below when using memory cards.

1. Precautions while operating the camera 
While the camera's access lamp is on or flashing, the camera is saving, loading, or erasing the data on the memory card.
Never do any of the following to avoid damaging the image data.

• Subject the camera to strong impacts or shocks
• Turn the camera's power switch to .
• Open the battery cover, or the memory card slot cover.

2. Precautions in formatting and editing a memory card 
If you use the memory card formatted or edited on the computer/other manufacturers' digital cameras, it may not operate correctly.

3. Handling Precautions 

• Memory cards are precision devices. Do not drop the memory card or subject it to vibration. Physical shock or vibration may destroy the images recorded on the card.
• Do not spill any liquids on the memory card.
• Do not bend the card or subject it to any excessive force or physical shock.
• Do not touch the contact of a memory card with your fingers or any metal objects.
• Do not store or use a memory card near anything having a strong magnetic field such as a TV set, speakers, magnets, or in places prone to having static electricity. Such environments may destroy the images recorded on the card.
• Do not leave memory cards in direct sunlight or near a heat source. Heat can deform the cards and render them unusable.
• To protect the recorded image data, always store the memory card in a case.
• Do not store memory cards in hot, dusty, or humid locations.

Perform the following procedures if your camera does not detect a memory card.

1. Restart your camera. 
Set the camera's power switch to and remove the batteries. 
Open the Memory card slot cover to make sure the memory card is securely set in the card slot. 
Insert the batteries and turn the power switch . 

2. Format a memory card. 
Format the memory card with your camera. To format the memory card, please refer to the instruction manual that came with your camera.

3. Check if your camera detects other memory cards (If you own multiple memory cards.) 
If your camera does not detect a memory card after performing the procedures 1 and 2 above, the card that wasn't detected may have a defect.

You can call us at +44 (0)844 369 0100 *

The waiting time may vary depending on:

> the time of day you are calling 
> the number of customers in queue 
> the time needed to answer questions from other customers

Our helpdesk can be reached Monday to Friday from 9:00AM to 5:00PM. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

• exact product model name (e.g. EOS 400D) 
• serial number of your device 
• Operating system installed on your computer if applicable (e.g. Windows XP, Mac OS 10) 
• Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

Note: 
You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.

* The cost per call is 5p per minute using a fixed line with British Telecom. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges