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  • Question

    Required information for service and support

    • Answer
    • Which information does Acer need to answer my questions?

      In order for Acer to provide the most efficient support service, some useful reference information will be needed during communications.

      SOLUTION

      Acer support always needs your serial number or SNID number. These identify your product uniquely, including the product type, model and its core specifications.

      To find your serial number or SNID code, please visit our knowledge base article Locating the serial number.

      During a first contact, you will be asked for your name, address and phone number for registration. This registration is required to arrange shipment of the unit for repair, or other cases where Acer may need to send items to you.

      In case your system needs repair, you will be required to attach a copy of the product proof of purchase, for example the invoice. This may be needed also for other requests based on the warranty coverage for the product. If your system is covered by the Acer Advantage Program, please make sure the extended warranty is activated.

      MORE INFORMATION

      Acer will not share your personal information with any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Acer for the purpose of performing services for a Acer company.
      Our full privacy policy can be found on the privacy section of Acer website.


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