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  • Question

    How can I pay my bill?

    • Answer
    • There are a number of ways to pay your BT bill. You can set up a Monthly Payment Plan (where you pay a set amount each month) or a Whole Bill Direct Debit (where you pay your whole bill automatically when it is due). Alternatively you can pay by credit or debit card online, over the telephone, bank transfer, cheque or cash.

      It's worth noting that your bill will show that we charge in advance for our services. Your first bill will also include charges for any calls you have made in the first few days of having the service.

      Pay online

      See your latest bill and pay it online by credit or debit card now at My BT.

      We accept Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard.

      Monthly Payment Plan

      Spread the cost of your bills over the year by paying a set amount each month by Direct Debit on the day you choose. Monthly Payment Plan is subject to status. To set up a Monthly Payment Plan, visit www.bt.com/payments or call our automated telephone service on 0800 44 33 11. You will need your bank account details.

      Whole Bill Direct Debit

      Automatically pay the whole of each bill when it is due by Direct Debit. We give the date on your bill when we'll collect payment (normally 10 days after the bill date). To set up a Whole Bill Direct Debit, visit www.bt.com/payments or call our automated telephone service on 0800 44 33 11. You will need your bank account details.



      Information about the payment processing fee

      Customers choosing not to pay by Whole Bill Direct Debit or Monthly Payment Plan will be charged a payment processing fee of £1.80 a month / £5.40 a quarter. The payment processing fee will be charged by BT Payment Services Ltd, a separate BT Group company. This fee is one of the lowest in the industry.

      Over the telephone

      Pay your bill with your credit or debit card by calling our automated telephone service on 0800 44 33 11.


      Please have your bill handy so you can check any details you'll need. We accept Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard.

      Bank transfer

      You may be able to pay your bill through a simple bank transfer from your current account, over the phone or online. We don't charge for this facility, but you should check with your bank or building society concerning any charges or terms and conditions that might apply. You will need to quote our bank account number (00375853) and sort code (20-00-00). You may also be asked for a reference number - please use your BT account number (shown at the top of your bill, for example EA12345678).

      Cheque

      Make your cheque payable to BT Payment Services Ltd; cross it A/C payee only and write your account number on the back. Send the cheque and completed payment slip to Telephone Payment Centre, Durham, DH98 1BT (or use the envelope provided). We don't accept post-dated cheques. Don't send cash by post.

      Cash

      Use your BT Payment Card to pay your bill in full or make payments towards it, providing you pay the full balance by the date stated. You can pay at PayPoints in supermarkets, newsagents, stores or petrol stations displaying the yellow PayPoint sign. Alternatively, please take your bill and barcoded payment slip to any PayPoint outlet. Please retain your receipts.

      Late payment charges

      Please pay your bill promptly as failure to do so could lead to a late payment charge of £7.50. Switching to Monthly Payment Plan or Whole Bill Direct Debit means there's no risk of getting a late payment charge.

      There is no need to call us to let us know you have paid your bill.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/9855/c/761
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