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  • How do I join TalkTalk?

    • You can sign up online, over the phone on 0800 049 7802 or at any Carphone Warehouse store. Once you've signed up, you can sit back and relax as we'll do all the hard work for you.

      We would recommend that you contact your old provider to ensure that they have stopped billing you.

      Once you've signed up, you'll receive a welcome pack and email confirmation of your order, along with other documentation as your order progresses. Keep these documents safe for future reference, as you will need them later on. In these documents you'll find your go-live date(s) for your landline and broadband services (these may be the same date depending on the services available). You can start using your TalkTalk services on your go-live date.

      We recommend that you contact your previous provider to notify them that you wish to cancel, and that you follow up with them to make sure they have stopped billing you. 

      Unsure of where to start? Visit our Members' Forums for help and advice.


    • View More: TalkTalk How do I join TalkTalk?
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1490/p/1718/r_id/113152
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  • What is TalkTalk Plus?

    • TalkTalk Plus is a bright idea for busy homes who demand more from their phone and broadband.

      What's included with TalkTalk Plus?

      • The fastest broadband speed TalkTalk can provide, up to 24 Meg.
      • Unlimited downloads, subject to a fair use policy.
      • Unlimited anytime calls to UK landlines, including 0870 and 0845 numbers.
      • Unlimited anytime calls to your family and friends on TalkTalk phones.
      • Discounts for your favourite 16 mobile and international numbers with your Calling Circle.
      • Includes line rental -- no need to rent from BT.

      Learn more about TalkTalk Plus.

      How much does it cost?

      For questions about how much TalkTalk Plus costs or the costs of calls beyond what's included with TalkTalk Plus, please consult our pricing guide.

      How do I sign up?

      It's easy to sign up for TalkTalk Plus online.


    • View More: TalkTalk What is TalkTalk Plus?
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1486/p/1718%2C1720/r_id/113152
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  • Pricing details for our different packages

    • Find all our prices here

      Please also take note of our upcoming price changes.

      Broadband and phone

      TalkTalk Essentials

      Click below to get pricing details for our TalkTalk Essentials package

      Pricing


      TalkTalk Plus

      Click below to get pricing details for our TalkTalk Plus package

      Pricing

      Phone only

      Talk UK Evening & Weekend

      Click below to get pricing details for our Talk UK Evening & Weekend

      Pricing


      Talk UK Anytime

      Click below to get pricing details for our Talk UK Anytime

      Pricing

      Other packages

      Pricing information for packages we no longer sell.

      Pricing notification

      We sometimes make change to our pricing and products. Notification of changes can be found here.

      International call codes

      Update to the rules that determine whether an international call is charged at 'mobile' or 'landline' rate.


    • View More: TalkTalk Pricing details for our different packages
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    • View Answer at https://sales.talktalk.co.uk/pricing/
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  • Can I cancel my order if I change my mind?

  • Will my line rental switch to TalkTalk?

  • Can I keep my phone number when I join TalkTalk?

    • Yes. If you already have a BT home telephone number then you will keep the same number when you move over to TalkTalk.

      The process is easy. Once you've signed up, we'll take care of all the details and make sure your telephone number moves over to TalkTalk.

      Shortly after joining TalkTalk you will receive a welcome pack and an email confirmation of your order along with other documentation as your order progresses. In these documents, you will find your go-live date(s) for your landline and broadband services (these may be the same date depending on the services available). You can start using your TalkTalk services on your go-live date.

      If you don't already have a phone line installed and don't have an existing number, you can still sign-up with TalkTalk and we'll provide you with a new line and new phone number.

      Note: Customers moving home with TalkTalk are not able to keep their phone number.


    • View More: TalkTalk Can I keep my phone number when I join TalkTalk?
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1654/p/1718%2C1720/r_id/113152
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  • Switching to TalkTalk with a MAC

    • Once you have signed up we will contact your current provider and arrange to transfer your services to TalkTalk. In a small number of cases we may need you to contact your current provider to get a MAC (Migration Authorisation Code). We will tell you during the sign-up process if you need to do this. Don't worry; it's standard procedure to ask for it, and your existing providers will know what they have to do.

      Once your service with TalkTalk is up and running we would recommend that you contact your old provider to ensure that they have stopped billing you.


    • View More: TalkTalk Switching to TalkTalk with a MAC
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1484/p/1718%2C1899/r_id/113152
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  • How do I track my order?

  • How can I order a new telephone line?

  • I think I need a new line, how can I check for sure?

    • To find out if your property has previously had a BT line, look for a white phone socket with a BT logo, usually found on a wall.

      If you can't find one, and are not aware of the previous owners having a BT line, you are likely to need a new line. Please be aware that similar phone sockets may have been provided by a supplier other than BT. Sometimes even where a socket exists it may not necessarily be evidence that the property was previously served by BT.

      We can check this for you:

      1. Choose a Calling Plan and click 'Get it now'.
      2. Select 'No, I don't have a working phone number and I'd like a new BT line'.
      3. Enter your postcode
      Once we've confirmed your address we'll be able to tell you whether you need an engineer visit and if a connection charge applies.

    • View More: BT I think I need a new line, how can I check for sure?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/8316/c/345,349,355
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