Home / Product Selection / Landline / Joining and Switching / I think I need a new line, how can I check for sure?
  • Question

    I think I need a new line, how can I check for sure?

    • Answer
    • To find out if your property has previously had a BT line, look for a white phone socket with a BT logo, usually found on a wall.

      If you can't find one, and are not aware of the previous owners having a BT line, you are likely to need a new line. Please be aware that similar phone sockets may have been provided by a supplier other than BT. Sometimes even where a socket exists it may not necessarily be evidence that the property was previously served by BT.

      We can check this for you:

      1. Choose a Calling Plan and click 'Get it now'.
      2. Select 'No, I don't have a working phone number and I'd like a new BT line'.
      3. Enter your postcode
      Once we've confirmed your address we'll be able to tell you whether you need an engineer visit and if a connection charge applies.

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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/8316/c/345,349,355
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