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  • Question

    How do I send, receive and pick up messages using BT Text?

    • Answer
    • How do I pick up messages with BT Text?

      It depends on whether you receive text or voice messages and if you have an answer machine or answer service.

      If you receive text messages they will be sent to your text compatible phone for you to pick up and save if required.

      If you receive spoken text messages and have an answer phone or answering service, you can pick them up and save them just like a normal text message.

      If you receive spoken text messages but don't have an answer phone or answering service, just call Text store on 0845 602 1111 to pick up messages. Please note that messages are only saved here for 24 hours.


      How will I know when I receive a text message via the BT Text service?

      Your phone will alert you when a text message arrives. If you don't subscribe to BT's Caller Display service, this will be delivered as a voice message.


      How can I pick up spoken messages saved in the Text Store?

      Just dial Text store 0845 602 1111 to listen to the spoken text messages. Please remember that we can only save messages here for 24 hours.

      If you want to be in complete control and save spoken text messages, it may be worth getting an answer phone or the free BT Answer 1571 service.


      Can I send a text message to a friend who is not registered with BT Text?

      If no phones in your friend's house are text compatible, the message will be delivered as a voice message. If your friend does not answer the call, the message will be left on any answer phone or answering service they have, such as BT Answer 1571.


      How do I request a delivery status report?

      Place *0# at the start of your message and you'll receive a delivery status report.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13701/c/345,350,993
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