Home / Product Selection / Landline / Billing / Someone claiming to be from BT called saying I’d be cut off unless I paid them
  • Question

    Someone claiming to be from BT called saying I’d be cut off unless I paid them

    • Answer

    • Please be very careful as criminals have been phoning some of our customers and trying to trick them into giving out their bank details. During the calls they'll claim you owe money on your bill and threaten to disconnect your phone line immediately if you don't pay them over the phone.

      Unfortunately some customers have given out bank account details because they've been worried about having their phone line cut off.

      A number of phone companies have been targeted and the police are investigating. BT Security is also looking into the incidents.

      BT may have to call you about a debt, but we'll never disconnect a phone line during the call.

      Don't give out any banking details over the phone unless you're absolutely certain who you're talking to.

      Please remember that you can check your account online to see if there are any problems atwww.bt.com/mybt

      Find out more about stopping and reporting malicious calls.
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13395/c/761
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