What is Call Diversion?

Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while your phone line is in use.

You have to pay a monthly charge for this Calling Feature. For prices see:www.bt.com/callingfeatures.

To use Call Diversion, you'll need a touch tone phone switched to tone dialling. Just about all recent models of phone are compatible. 

How to divert calls

To divert your calls, press the star key (*) on your telephone keypad followed the appropriate code depending on what type of divert you want to set up, and then the star key again. Enter the phone number you want to divert your calls to including the full dialling code and press the hash key (#). An announcement will tell you that you've set it up successfully.

• To divert all calls: *21*(phone number you want to divert to)#
• To divert any calls you don't manage to answer within 15 seconds: *61*(phone number you want to divert to)#
• To divert calls when your phone is engaged: *67*(phone number you want to divert to)#

How to check which numbers you're diverting calls to

To check what numbers you've set up, press the star key (*) on your telephone keypad followed by the hash key (#), the appropriate code, and then the hash key again.

• To check the number you've set up for divert all calls: *#21#
• To check the number you've set up for calls you don't manage to answer within 15 seconds: *#61#
• To check the number you've set up when your phone is engaged: *#67#

Switching off Call Diversion

To switch off Call Diversion, press the hash key (#) on your telephone keypad followed by the appropriate code depending on which type of diversion you want to switch off, and then the hash key again.

• To switch off "divert all calls": #21#
• To switch off a diversion you've set up for calls you don't manage to answer within 15 seconds: #61#
• To switch off a diversion you've set up when your phone is engaged: #67#

Using Call Diversion and Call Barring together

If you've got Call Barring and want to use it with Call Diversion, you must switch Call Diversion on first.

Call Diversion and BT Text

When Call Diversion is used in conjunction with BT Text, your telephone line will need re-registering for BT Text after Call Diversion is removed. To do this you will need to send a text saying 'register' to 00000.

Call Diversion with Call Minder or BT Answer 1571

If you use Call Diversion with either of these services, then Call Diversion will take priority over the handling of the incoming call.

When you have both Call Diversion and BT Answer 1571 and choose to activate Call Diversion, you will not hear the usual interrupted dial tone to indicate that the diversion is active. You'll only hear a change in dial tone when there is a new message on BT Answer 1571.

 Calling Features user guide (PDF doc, 163 KB)