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  • Question

    What will reconnecting to BT cost me?

    • Answer
    • If your home has had a telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has a dial tone, it's likely you won't need to pay any connection or reconnection charges. You'll just have to pay for your chosen calling plan, the cost of any extra calls not included in the plan and for any additional services you require from BT.

      Where there's no suitable BT line available in your property, no dial tone on the line, or if you have been disconnected for non-payment in the past, then you'll need to pay a connection charge. If you only have a calling plan with BT this is normally £130.

      However, if you've signed up for a calls and broadband package, or if you have a calls, broadband and TV package, we don't charge for connection charge.

      Please note that some properties (for example, new property developments) may have a white BT socket installed which has not yet been connected. In this case the current standard connection charge will also apply if you only have a calling plan with BT. If you've signed up for a calls and broadband package, or if you have a calls, broadband and TV package, there is no connection charge.

      The fee covers engineering work in your exchange or your property in order to connect the line.

      If you order online, then we'll let you know whether you need to pay a connection charge during your order.

      Any connection charges will be added to your first BT bill. If you call us to order (on 0800 800 150 )we can also discuss the option of spreading the cost of the connection charge over 12 months.

      All reconnections are subject to a credit check, as a result of which we might ask some people to pay a deposit. A minimum term of 12 months will apply to the line rental.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/8311/c/345,349,745
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