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  • Question

    When do I have a right to cancel?

    • Answer
    • You will normally have a legal right to cancel without charge unless the contract was made at the company’s normal business premises. The cancellation period will normally be for seven calendar days or seven working days, depending on how and where the contract was made. However, under industry-agreed processes, you have the right to cancel without charge up until shortly before the transfer is due to take place, when transferring calls or narrowband lines to or from BT.
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/8735/c/345,349,368
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