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  • Question

    MOTOROLA XOOM Connectivity Problems

    • Answer
    • If you are experiencing connection problems, here are a few things you can try:

      1.  Forget and reconnect to the network:

      1.  Touch Apps
      2.  Touch Settings
      3.  Touch Wireless & networks
      4.  Touch Wi-Fi Settings
      5.  Touch the "network name"
      6.  Touch Forget
      7.  Attempt to reconnect to the network.

      2.  Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.

      3.  If you are using security, please make sure you password/passkey on both router and device are identical.

      4. Make sure your device software is up-to-date

      1. Touch Apps
      2. Touch Settings
      3. Touch About Tablet
      4. Touch System Updates

      If any update is available, please accept and wait for the installation to complete.

      5.  Make sure the firmware of your wireless router is up-to-date.

      Please follow the link to the manufacturer of your wireless router to search for the right firmware that fits to your device

      Apple

      Belkin 

      Cisco 

      Dlink 

      Linksys

      Netgear

      Trendnet

      Note: Please follow the instructions of the wireless router manufacturer. If needed, back up the router configuration before any updates.

      6.  Enable SSID broadcasting on your wireless router (if it was disabled previously)

      7. Turn off the MAC filtering feature on your wireless router


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    • View Answer at https://motorola-global-en-uk.custhelp.com/app/utils/guided_assistant/g_id/485
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