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  • Question

    Motorola XOOM Wi-Fi - Reset Pattern Lock / Pin code

    • Answer
    • "Pattern" lock or a pin code are types of Security lock for your device.

      You will need your Gmail / Google Account credentials to reset pattern lock, if you have set up a pattern lock on your tablet without first setting up a valid Gmail/Google Account you can remember, you will need to perform an external reset to wipe out your tablet's memory and start over.

      You will need to complete 5 attempts of your pattern lock or passcode to be given chance to unlock handset with your Gmail / Google account.

      There will be a button on bottom right that states Forgot pattern. If you forgot your screen unlock pattern, tapForgot pattern.

      You will be prompted to sign in using the Google account you programmed into the tablet during initial start up.

      If successful, you will move to next screen to create a new security lock. You can cancel out of that step and return to homescreen.

      • You must have had a Gmail account setup on the handset before you locked the handset to reset your passcode through Gmail.
      • If Gmail credentials did not work, you never set-up a Gmail account, or you have any other difficulty in using the solution above, you will need to perform an external key reset on your handset. Click here for help with the external key reset.


      Pin code lock

      If you do not remember your pin code, you will need to perform an external reset to wipe out your tablet's memory and start over.

      If you forgot or are unsure about your Google password, but you know your Gmail login or Google account name, you can have Gmail send you a password change request link to your other email address through your computer.

      Summary of process is below:

      • Please use a computer to visit http://www.gmail.com.
      • From the Gmail login page click on the "Can't access your account?" link
      • Follow the steps instructed by Gmail to recover your Gmail login information.
      • Once your login information is recovered, please use that information to unlock the handset using initial steps above. If you recently created your Gmail account or changed its password, allow up to an hour to try the new password.



      • Your tablet can still be powered off when locked.

    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64306/p_country_code/GB
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