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  • Question

    Motorola XOOM Wi-Fi - Wi-Fi Set Up

    • Answer
    • Motorola XOOM Wi-Fi supports WEP, WPA/WPA2 PSK

       

      Turning Wi-Fi on or off

      Locating MAC address  

      Adding from available networks

      Adding a network manually  

      Scanning for available networks  

      Deleting a saved network  

      Troubleshooting


      Turning Wi-Fi on or off

      To turn Wi-Fi on or off, perform the following steps:
      1.      From the home screen, tap Apps         
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi to turn on or turn off Wi-Fi networks.


      Locating a MAC address

      To locate the Wi-Fi MAC address from the phone status, perform the following steps:
      1.      From the home screen, tap Apps .        
      2.      Tap Settings.
      3.      Scroll to and tap About tablet.
      4.      Tap Status.
      5.      Scroll to view Wi-Fi MAC address.


      Adding from available networks

      To add from available networks, perform the following steps:
      1.      From the home screen, tap Apps.  
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Scroll to and tap the Wi-Fi network to which you want to connect.
      7.      If security is enabled, enter the key or wireless password.
      8.      Tap Connect.


      Adding a network manually


      To add a network manually, perform the following steps:
      1.      From the home screen, tap Apps   
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Scroll to and tap Add Wi-Fi network.
      7.      Enter the Network SSID.
      8.      Tap Save.
      9.      Tap the Security field.
      10.    Select one of the following options: WEP, WPA/WPA2 PSK
      11.    If required, enter additional security settings.
      12.    Tap Save.


      Scanning for available networks

      To scan for available networks, perform the following steps:
      1.      From the home screen, tap Apps . 
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Tap the Menu key.
      7.      Tap Scan.
      8.      Scroll to and tap the Wi-Fi network to which you want to connect.
      9.      If security is enabled, enter the key or wireless password.
      10.    Tap Connect.


      Deleting a saved network

      To delete a Wi-Fi network, perform the following steps:
      1.      From the home screen, tap Apps    
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      Scroll to and tap the Wi-Fi network you want to delete.
      6.      Tap Forget.

       


      Troubleshooting tips

      If you are experiencing WiFi related problems, here are a few steps that may help you resolve them.


      1. First step - Make sure your phone software is up-to-date

      o From the home screen, touch Apps > Settings

      o Scroll down to "About Tablet"

      o Select "System Updates". If any update is available, please accept and wait for the installation to complete.


      2. Make sure the firmware of your wireless router is up-to-date.

      o Please follow the link to the manufacturer of your wireless router to search for the right firmware that fits to your device

      o A list of links for common wireless router manufacturers


       

      · Apple - http://support.apple.com/downloads/#airport

      · Belkin - http://en-us-support.belkin.com/app/product/list/q/routers/

      · Cisco - http://homesupport.cisco.com/en-us/wireless/valet

      · Dlink - http://www.dlink.com/support/products/

      · Linksys - http://homesupport.cisco.com/en-us/wireless/linksys

      · Netgear - http://kb.netgear.com/app/products/list/p3/164

      · Trendnet - http://www.trendnet.com/downloads/category.asp?iType=24


       

      o Note: please follow the instructions of the wireless router manufacturer. If needed, back up the router configuration before updating the software.


      3. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back

      4. Enable SSID broadcasting on your wireless router (if it was disabled previously)

      5. Turn off the MAC filtering feature on your wireless router

      6. If you are using security, please make sure you password/passkey on both router and phone are identical

      Note: We are continuously trying to improve our products and will release software updates when possible to resolve issues.


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    • View Answer at https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/64318/p_country_code/GB
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