Home / Product Selection / Camcorders / Connect To / I connected the camera to the Windows® XP computer, but the Check the connected device. message appears and the camera is not recognized.
  • Question

    I connected the camera to the Windows® XP computer, but the Check the connected device. message appears and the camera is not recognized.

    • Answer
    • This happens when the version of Windows Media Player installed on the computer is Ver.10.

      In this case, disconnect the camera, select [MENU] --> (Settings) > (Main Settings) --> [USB Connect Setting] --> [Mass Storage], and connect the camera and the computer again.


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    • View Answer at http://kb.sony-europe.com/SRVS/CGI-BIN/WEBCGI.EXE?St=224,E=0000000000067124086,Key=564,SXI=11,Case=obj(117713),t=SCase,varset=startp:m
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