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  • The message "Cannot use this battery in the camcorder." or "Use the "InfoLITHIUM" battery pack." appears on the LCD screen.

  • The battery remaining indicator decreases so fast that I can record very few movies / photos under low temperature.

  • The battery cannot be charged.

    • The battery cannot be charged.


      When charging while the battery is attached to the camcorder:

      • Make sure the battery is firmly attached and the AC adaptor is securely connected. If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
      • Turn off the camcorder. Battery is not charged if the camcorder is turned on.

      When using the battery charger:

      • If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth and charge the battery again. Do not touch the terminals with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.If the problem persists even if you try the above, the camcorder may need to be repaired.

      Check the following.

      • The CHARGE lamp may flash if the battery is over-discharged, such as when the battery has not been charged for a long time or right after the purchase. In this case, the symptom will be corrected by removing the battery and charging it again.
      • If the CHARGE lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away on the terminal with a dry cloth, charge the battery again.Do NOT touch the terminal with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
      • We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHARGE lamp goes off. Under the other environments, the battery may not be charged efficiently.
      • Charge the battery inserted into the camera after turning off the camera.
      • Check if the battery is inserted into the camera properly as a battery direction may be confusing.If the problem persists even if you try the above, the camera may need to be repaired.

      Check the following.

      • The CHARGE lamp may flash if the battery is over-discharged, such as when the battery has not been charged for a long time or right after the purchase.
      • Use Sony AC adapter. The use of counterfeit products may cause a malfunction.
      • We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHARGE lamp goes off. Under the other environments, the battery may not be charged efficiently.
      • Charge the battery inserted into the camera after turning off the camera.If the problem persists even if you try the above, the camera may need to be repaired.

      When charging while the battery is attached to the camcorder:

      • Make sure the battery is firmly attached and the AC adaptor is securely connected.
      • Turn off the camcorder.

      When using the battery charger:

      • If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
      • If the problem persists after trying the above methods, it may be necessary to have them repaired.

      When charging while the battery is attached to the camcorder:

      • Make sure the battery is firmly attached and the AC adaptor is securely connected. If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
      • If your camcorder can charge the battery by USB connection, use the built-in USB cable to connect to the computer. If you use a USB charger instead of the computer, check the compatibility of the USB charger.
      • Turn off the camcorder. Battery is not charged if the camcorder is turned on.

      When using the battery charger:

      • If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth and charge the battery again. Do not touch the terminals with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.

      If the problem persists even if you try the above, the camcorder may need to be repaired.


    • View More: Sony The battery cannot be charged.
    •  
    • View Answer at http://kb.sony-europe.com/SRVS/CGI-BIN/WEBCGI.EXE?St=138,E=0000000000068666416,Key=7389,SXI=11,Case=obj(128443),t=SCase,varset=startp:m
    •  
  • Can I use both the built-in USB cable and the USB jack for charging the battery?

  • Can I charge the battery overseas?

    • Yes, you can.

      The supplied AC adaptor can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

      Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

      Do not use an electrical transformer (travel converter), as it may cause a malfunction.

      Yes, you can.

      The supplied battery charger or optional AC adaptor can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

      Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

      Please do not use an electrical transformer (travel converter), as it may cause a malfunction.

      Yes, you can.

      The battery charger (supplied) or AC adaptor (supplied or optional) can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

      Depending on the design of the wall outlet, an AC plug adaptor may be needed. Check with travel agencies, etc. for the design of the wall outlet in your destination.

      Do not use an electrical transformer (travel converter), as it may cause a malfunction.

      Yes, you can.

      The supplied battery charger can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

      Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

      Please do not use an electrical transformer (travel converter), as it may cause a malfunction.


    • View More: Sony Can I charge the battery overseas?
    •  
    • View Answer at http://kb.sony-europe.com/SRVS/CGI-BIN/WEBCGI.EXE?St=138,E=0000000000068666416,Key=7389,SXI=11,Case=obj(129521),t=SCase,varset=startp:m
    •  
  • I connected the built-in USB cable to the computer, but the CHG (charge) lamp does not light.

  • The camcorder cannot be turned on.

    • When the camcorder can't be turned on, check the following.

      • When using an AC adaptor, connect the adaptor tightly to the camcorder and a wall outlet.
      • If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
      • When using a battery, turn on the camcorder again after charging the battery as it may be run out.

      Note when charging a battery:

      • If the CHG (charge) lamp does not light or flash while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
      • We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
      • If the problem persists even if you try the above, the camcorder may need to be repaired.

      When the camcorder can't be turned on, check the following.

      • When using an AC adaptor, connect the adaptor tightly to the camcorder and a wall outlet.
      • When using a battery, turn on the camcorder again after charging the battery as it may be run out.

      Note when charging a battery:

      • If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
      • Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
      • We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
      • If the problem persists after trying the above methods, it may be necessary to have them repaired.

    • View More: Sony The camcorder cannot be turned on.
    •  
    • View Answer at http://kb.sony-europe.com/SRVS/CGI-BIN/WEBCGI.EXE?St=138,E=0000000000068666416,Key=7389,SXI=11,Case=obj(129385),t=SCase,varset=startp:m
    •  
  • Is the camcorder charged while it is connected to the computer with the built-in USB cable?

  • Which USB Charger can I use?

  • The battery runs out soon.

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