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  • Question

    The error code "C:13:XX" appears.

    • Answer
    • This error code appears when the Self-diagnosis function works.

      When using a DVD disc:

      The surface of the DVD disc may be dirty, or quality of the DVD disc may be poor. If this problem occurs often, try the following

      • Wipe away the dust or fingerprint on the disc lightly with a cleaning cloth from the center of the disc to the edge.
      • We recommend the use of discs manufactured by Sony, or discs with "for Handycam" or "for VIDEO CAMERA" logo. The recording surface of these discs, coated with high-quality protective film, is less susceptible to scratches than uncoated one, and reduces error when recording or playing back.
      • Some DVD discs in the market are poor in quality and may not comply with the DVD disc standards. Sony does not assure the writing/reading performance or compatibility of all the discs available in the market.

      When using a memory card:

      If you have a bad connection between the card slot of the camcorder and a memory card, the memory card may not be recognized properly.

      • Wipe the dust away on the terminal of the memory card with a dry cloth or a cotton swab and insert the memory card again. Do not touch the terminal with your hands or metals.
      • If you have multiple memory cards, try using another memory card.

      If the problem persists even if you try the above, the camcorder may need to be repaired.

      This error code appears when the Self-diagnosis display function works.

      If you have a bad connection between the card slot of the camcorder and a memory card, the memory card may not be recognized properly.

      • Wipe the dust away on the terminal of the memory card with a dry cloth or a cotton swab and insert the memory card again. Do NOT touch the terminal with your hands or metals.
      • If you have multiple memory cards, try using another memory card.If the symptom is not improved even if you try the above, the camcorder may need to be repaired.

       

      This error code appears when the Self-diagnosis function works.

      Try the following.

      • Turn off and on the camera again, or remove and insert the memory card several times as the camera can't read or write data on the memory card.
      • If you have multiple memory cards, use another memory card as files recorded on the memory card may be damaged.
      • Format the internal memory or the memory card with the camera as a format error of the internal memory or memory card may have occurred.

      * If you format the recording media, all movies and still images including protected ones will be deleted.

      • A memory card may not be recognized by the camera if you have a bad connection between the memory card slot and the memory card. Wipe the dust away on the terminal with a dry cloth or a cotton swab, insert the memory card into the camera again.

      * Do NOT touch the terminal with your hands or metals.

      * The transfer rate or storage capacity of the memory card may not be supported.If the problem persists even if you try the above, the camera may need to be repaired.


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    • View Answer at http://kb.sony-europe.com/SRVS/CGI-BIN/WEBCGI.EXE?St=342,E=0000000000068702873,Key=9972,SXI=11,Case=obj(131336),t=SCase,varset=startp:m
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