How do I change the ownership of my account to someone else?

To change the ownership of your TalkTalk account to another person you need to download and complete a Change Of Ownership (COO) form and return it to us.

Both the current account holder and the proposed new account holder will need to enter information on the COO form. All sections of the form must be completed for the change of ownership request to be processed successfully.

The new account holder will also need to complete a Direct Debit mandate with their bank details. This mandate is included in the COO form.

If there is an outstanding balance on the account, the change of ownership request will be rejected. Outstanding amounts must be cleared before requesting a change of ownership. 

For more information on the payment methods you can use to clear an outstanding balance, please visit the help page What are TalkTalk's payment methods?

Please send the completed form to the following address:

The TalkTalk Group
PO Box 346
Southampton
SO30 2PW

The ownership of your account will change within 28 days from when we receive the completed form.