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  • Question

    How do I use my calling features?

    • Answer
    • If you wish, you can also download and print off a copy of the information below in the PDF attached to the bottom of the page.

      Voicemail

      Voicemail is an opt-in service. When you pick up the phone, you will hear an interrupted or "stuttered" dial tone alert if you have a new message. To retrieve a message, dial: 1571.

      Voicemail Plus

      Your phone will ring when you have a new message.

      To access Voicemail Plus from your phone, dial: 1571
      To change your personal options, press: 2. These include:

      Record your personal greeting message.
      Changing your PIN number.
      Listen to details of caller who left no message
      To access Voicemail Plus from another phone, dial your own number. When you hear your greeting, press *, then enter your PIN. This will bring you to the main menu.

      If we have upgraded you to the TalkTalk network, your PIN will be default to 1234. You will need to change your PIN number of your own from your homeline before you can remotely access your network.

      Call Divert

      Call Divert is an opt-in service

      To switch on the divert facility, dial: * [Code Number] * [Number to Divert To] #
      To switch off the divert facility, dial: # [Code Number] #
      To check the divert service's status, dial: * # [Code Number] #
      Please note that you will be responsible for the cost of the diverted call from your landline to your chosen destination.

      Code Numbers

      To divert all calls, dial: 21
      To divert unanswered calls after 21 seconds, dial: 61
      To divert calls when the line is engaged, dial: 67

      You will be billed for the cost of the diverted call.

      Last Caller - 1471

      To get the phone number, time and date of the last person to call you, dial: 1471
      This will bring you to the main menu.
      To return the call, press: 3
      This is a chargeable service that will be added to the cost of the call itself.

      Call Waiting

      Call Waiting is an opt-in service

      You need to activate Call Waiting once it is provided on your line.

      To activate Call Waiting, dial: * 43 #
      To deactivate Call Waiting, dial: # 43 #
      To check whether Call Waiting is activated, dial: * # 43 #
      During a call, when you hear a special beep notifying you that there's a call waiting, press R (Recall) to switch between calls.
      To end the call for both parties, simply hang up.

      Ringback

      Ringback is an opt-in service

      If you can't get through to a number at first, you can be notified when the call is connected.
      When you hear an engaged tone, press 5 and then hang up the phone. You will be alerted by a special ring as soon as the number you were trying to reach is connected on the other end. This automatic redial feature will continue to retry the number for 45 minutes.
      To cancel the auto redial, dial: # 37 #
      To check the status of the auto redial, dial: * # 37 #
      This feature is also available on a pay-per-use basis.

      Withold Number - 141

      To withhold your number before a call, dial 141 before the call.

      Withold Number on All Calls

      To withhold number on all calls please login to MyAccount and select Manage services.

      Disclose Number - 1470

      If you have your number withheld on all calls, but want to disclose your number on a particular call, dial 1470 before making the call.

      Last Caller - 1471 Erasure

      To remove the last number from your 1471 list, dial 1475 and hang up.
      You will hear a short ring on your phone, which is a confirmation of the removal.

      Anonymous Caller Reject

      Anonymous Caller Reject is an opt-in service.

      To reject all callers who have withheld their number, dial: * 227 #
      To deactivate this feature, dial: # 227 #
      To check whether this feature is activated, dial: * # 227 #

      Last Caller Barring

      Last Caller Barring is an opt-in service

      To no longer receive calls from the last person who called you, dial: 14258
      To confirm that you want to bar calls from that number, press: **

      To bar other numbers, dial 14258 and enter your PIN.
      In the main menu, you can:

      Review your barred numbers list.
      Add or delete a number on the list. (Maximum is 10 numbers.)
      Change your PIN.
      Please note, your PIN is defaulted to 1234 until you change it.

      Caller Display

      Otherwise called Privacy Pack, Caller Display is an opt-in service. You will need a compatible phone to avail of this feature.

      Reminder Call

      Reminder call is an opt-in service>

      To set up a reminder call, dial: * 55 * [Time] #

      To set up a regular reminder call, dial: * 56 * [Time] * [Option] #

      Option available: (1: Monday / 2: Tuesday / 3: Wednesday / 4: Thursday / 5: Friday / 6: Saturday / 7: Sunday / 8: Monday to Friday / 9: Everyday)

      To cancel all regular reminder call, dial: #56#

      To enter the time, use the 24-hour clock.
      E.g. to set up a reminder for 4:19pm, you would dial *55*1619#
      To set up a daily reminder call, dial: * 56 * [Time] #

      To check if a reminder call is activated, dial: * # 55 #
      To cancel a reminder call, dial: # 55 #
      This feature is also available on a pay-per-use basis.

      Three Way Calling

      Three way calling is an opt-in service.

      To set up a three way call, dial the first party's number and press R (Recall).
      Wait for a dial tone, then dial the second party's number.
      When they answer, dial R 3 to talk to both parties at the same time.
      (If you want to talk to the second party separately, dial R 2 instead).

      To end the call with the first party only, dial R, wait for a dial tone and press 5
      To end the call with the second party only, dial R, wait for a dial tone and press 7
      To completely end the call, simply hang up.

      A touchtone phone is required to use this service.
      This feature is also available on a pay-per-use basis.

      Get further help on this topic at the Customer Service & Billing forum.

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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1569/related/1
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