How long will it take to transfer my services?

We aim to provide your broadband service within 2-3 weeks, however sometimes this may take longer. This could be if:

• There is limited engineer availability in your area
• Additional work is required to set up your line
• You missed your engineer appointment
• We cannot get in contact with you to re-arrange your missed appointment
• You request a later date

If you are worried about the length of time it’s taking to transfer your services please call our Home Movers Team on 0870 444 1820. We'll send you a Welcome Pack with details about your new phone and broadband service.

We know that moving home is a busy time, so we'll always try to keep you updated on the status of your order via SMS or email.

For more information on moving home with TalkTalk, view our Guide to Moving Home, or to speak to a member of our Home Movers call 0870 444 1820 free from your TalkTalk landline.